Armonte Wilson
Upper Marlboro,MD
Summary
Dedicated to providing exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Possesses strong relationship-building abilities. Personable and energetic Receptionist committed to delivering excellence in customer service and administrative support. Offers honed competencies in data-entry, database management, and scheduling. Also skilled as a special needs Teacher with the ability to work with children of various intellectual, behavioral, and physical challenges. Business-savvy Dedicated Teacher with proven experience providing instruction, guidance, and counseling across diverse learning platforms. Strong track record includes improving test scores and delivering high-impact lessons to diverse student bases. Adept team player who works well with faculty, administrators, and parents to professionally resolve problems and conflicts.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Department Director
Us Helping Us, People Into Living
06.2023 - Current
- Increased department efficiency by streamlining processes and implementing new technologies.
- Improved customer satisfaction levels through the implementation of innovative service initiatives.
- Promoted a culture of excellence within the department by setting high standards for performance and consistently recognizing outstanding achievements.
- Developed comprehensive strategies for achieving organizational goals and objectives.
- Developed, updated and implemented policies and procedures.
- Reduced operational costs through strategic budget management and resource allocation.
- Managed relationships with key stakeholders, fostering trust and collaboration between departments and external partners.
- Collaborated with executive leadership to develop long-term plans aligned with the organization''s overall mission and vision.
Program Director
Kidpowerdc
04.2023 - 05.2024
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
Night Director
Northbay Adventure Camp
01.2021 - 04.2023
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
General Manager
Wendy's
08.2020 - 12.2021
- Dedicated to offering exceptional assistance to team members and clients
- Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication
- Positive and upbeat with strong relationship-building abilities
- Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support
- Offering honed competencies in data-entry, database management and scheduling
- Skilled special needs Teacher with the ability to work with children of various intellectual, behavioral and physical challenges
- Business-savvy Dedicated Teacher with proven experience providing instruction, guidance and counseling across diverse learning platforms
- Possess strong track record of improving test scores and providing diverse student bases with high-impact lessons
- Skilled team player adept at working with all levels of faculty, administrators and parents to resolve problems and conflicts professionally
- Document control, Payroll and budgeting, Data entry, Data management, Business administration, File management, Credit and collections, Microsoft Office expertise, Scheduling, Accounting understanding
- Developed and achieved financial and growth goals
- Performed monthly inventory and maintained office and medical supply counts
- Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement
- Coordinated nursing department activities to ensure availability of appropriate clinical and support staff for resident care
- Administered job knowledge assessments and competency testing for certification-level training
- Established staff schedules and assignments based on facility needs and equipment availability
- Managed quality programs to reduce overdue compliance activities
- Strengthened existing customer relationships through extensive communication and proven marketing strategies
- Conducted forecasting to determine possible changes and issues for supply chain business
- Communicated best practices between all companies, business executives and site leadership teams to ensure alignment
- Planned and implemented creative lessons in accordance with district, county, state and federal guidelines
- Introduced special outreach programs to department chair in effort to increase institution's interest in community service
- Assisted Lead teacher in set up and clean up of activities
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Maintained project quality with hands-on management style
- Developing marketing strategies and implementing advertising/ promotional campaigns to increase business opportunities
- Oversaw requirements, gaps analysis, training and development and implementation of new programs
- Rotated merchandise and displays to feature new products and promotions
- Delivered customized and effective solutions to clients that met unique demands
- Reduced corporate risk by managing shrink processes and controlling inventory levels
- Clinical Skills: Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration
- ESL Literacy: Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance
- Curriculum Design: Designed, developed and implemented daily lessons for 50 students
- Resolved product issue through consumer testing
- Supervision: Supervised sales team to monitor sales activity and goal achievement
- Business Development: Spearheaded acquisition of two competitor companies
- Established and managed partner relationships on a daily basis
- Developed new marketing strategy which increased customer base by 23%
- Member, Small Business Association (2017 - 2019)
- Professional Convention Management Association
Teachers Aide
Prince George's Community College - Main Campus
03.2019 - 12.2019
- Assisted teachers with supervision and care of group of Number children.
- Supported student physical, mental, and social development using classroom games and activities.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
Assistant Manager/Sales Associate
Wawa
08.2016 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor Of Business Administration - Business Administration And Management
University of Maryland Global Campus
Hyattsville, MDAssociate Of Applied Business - Business Communication
Prince George's Community College
Largo, MD05.2021
High School Diploma -
Largo High School
Upper Marlboro, MD01.2018
Skills
- Systematic Document Arrangement
- Payroll and budgeting
- Meticulous Data Management
- Data management
- Administrative Leadership
- Data Storage Management
- Credit and collections
- Experienced in Microsoft Office Suite
- Timely Scheduling
- Accounting understanding
- Clinical Skills
- English Language Comprehension
- Educational Program Design
- Operational Oversight
- Business Development Strategy
Accomplishments
- Developed and achieved financial and growth goals.
- Performed monthly inventory and maintained office and medical supply counts.
- Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
- Coordinated nursing department activities to ensure availability of appropriate clinical and support staff for resident care.
- Administered job knowledge assessments and competency testing for certification-level training.
- Established staff schedules and assignments based on facility needs and equipment availability.
- Managed quality programs to reduce overdue compliance activities.
- Strengthened existing customer relationships through extensive communication and proven marketing strategies.
- Conducted forecasting to determine possible changes and issues for supply chain business.
- Communicated best practices between all companies, business executives and site leadership teams to ensure alignment.
- Planned and implemented creative lessons in accordance with district, county, state and federal guidelines.
- Introduced special outreach programs to department chair in effort to increase institution's interest in community service.
- Assisted Lead teacher in set up and clean up of activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Affiliations
- Small Business Association, 2017 - 2019
- Professional Convention Management Association
Certification
CHW Certification
Business leadership Certificate
Non-profit Management Certificate
CPR Certification
Sexual health reduction Certification
program development Certification
Non-profit/Community health compliance Certification
Timeline
Department Director
Us Helping Us, People Into Living
06.2023 - Current
Program Director
Kidpowerdc
04.2023 - 05.2024
Night Director
Northbay Adventure Camp
01.2021 - 04.2023
General Manager
Wendy's
08.2020 - 12.2021
Teachers Aide
Prince George's Community College - Main Campus
03.2019 - 12.2019
Assistant Manager/Sales Associate
Wawa
08.2016 - 01.2018
CHW Certification
Business leadership Certificate
Non-profit Management Certificate
CPR Certification
Sexual health reduction Certification
program development Certification
Non-profit/Community health compliance Certification
Bachelor Of Business Administration - Business Administration And Management
University of Maryland Global Campus
Associate Of Applied Business - Business Communication
Prince George's Community College
High School Diploma -
Largo High School
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