Ar'Monti Dean
DeKalb,IL
Summary
Dedicated criminal justice professional with a Bachelor’s degree in Criminology and Criminal Justice. Extensive experience in case management, crisis intervention, and legal compliance. Over eight years of expertise in client advocacy, healthcare operations, and administrative support. Skilled in handling sensitive information, maintaining security protocols, and providing direct support to individuals in need. Seeking a role in the criminal justice field to contribute expertise in investigative procedures, victim advocacy, and rehabilitation services.
Overview
9
9
years of professional experience
Work History
Operations Support Specialist I
Efinancial LLC
Remote
01.2024 - Current
- Facilitated teamwork across diverse teams to guarantee efficient service execution.
- Contributed to creating new processes to enhance operational efficiency.
- Collaborated in weekly cross-departmental meetings to address ongoing projects.
Health Information Specialist
Ciox LLC
Aurora, IL
01.2023 - 01.2024
- Maintained comprehensive database for tracking medical record requests.
- Processed medical records for distribution to patients, legal representatives, and healthcare entities.
- Oversaw secure release of sensitive medical data while ensuring HIPAA compliance for more than 500 patients.
Patient Access Specialist
Northwestern Medicine
DeKalb, IL
01.2022 - 01.2023
- Ensured accurate updates and verification of patient information in electronic medical records.
- Organized patient appointments and rescheduling to enhance clinic workflow.
- Ensured accurate insurance verification for patients.
- Managed high volume of incoming calls, delivering exceptional customer service to patients and families.
Financial Service Representative
Lending Solutions Incorporated
01.2019 - 01.2022
- Managed a high volume of incoming calls daily, ensuring timely resolution for account-related queries.
- Engaged third-party platforms to efficiently tackle customer problems, guaranteeing client satisfaction.
- Performed account and loan reconciliations.
Residential Counselor
Northern Illinois Academy
Aurora, IL
01.2016 - 01.2021
- Delivered meal service and provided personal hygiene assistance to support daily living routines.
- Implemented behavioral support strategies using CPI and TCI techniques.
- Ensured compliance with treatment plans and educational programs.
- Oversaw group-sponsored outings and events.
- Oversaw residents' self-administration of medications.
- Coordinated group sessions, activities, and workshops for clients to enhance social and interpersonal skills.
Education
BA - Criminology And Criminal Justice
National-Louis University
Chicago06-2026
Skills
- Ethical Judgement
- Time Management
- Cultural Awareness
- Interpersonal Skills
- Detail Oriented
- Problem Solving
- Crisis Intervention
- Critical Thinking
- Investigative
- Case Management
- Stress Resilience
- Policy Evaluation
Timeline
Operations Support Specialist I
Efinancial LLC
01.2024 - Current
Health Information Specialist
Ciox LLC
01.2023 - 01.2024
Patient Access Specialist
Northwestern Medicine
01.2022 - 01.2023
Financial Service Representative
Lending Solutions Incorporated
01.2019 - 01.2022
Residential Counselor
Northern Illinois Academy
01.2016 - 01.2021
BA - Criminology And Criminal Justice
National-Louis University
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