Armstead L. Wilkins

• Overseeing all technology operations and evaluating them for use in school and its service.
• Devising and establishing IT policies and systems to support implementation of strategies set by schools Goal.
• Analyzing business requirements of all departments to determine their technology needs to support their strategies and goals.
• Maintain virtual servers in VMware environment.
• Managing G-Suite domain (Gmail and Drive).
• Administering 2019 Servers in Windows domain.
• Participates in meetings, seminars, and training sessions to obtain information useful to training facility.
• Choosing best Integration of information to deliver instructional activities that facilitate active learning experiences.
• Developed schemes of work and lesson plans establish and communicated clear objectives for all learning activities prepared for classroom providing variety of learning materials and resources for use in certification testing.
• Observe and evaluate Instructors performance and development.
• Administers written and practical exams and written performance reports to evaluate trainees' performance.
• Managing IT department Instructors and staff giving their instructions and responsibility.
• Overseeing all Microsoft and CompTIA Certification classes for trainers and preparation.
• Maintain virtual servers in VMware environment for practice labs.
• Labs range from Windows Server.
• Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
• Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
• Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
• Assessed final products to check quality and consistency with creative vision.
• Created organization's mission and vision statements for use by all employees.

• MNCPPC Park and Planning 10/20019 - Present.
• Perform administrative tasks from System Center consoles, provide application support for SCCM.
• Work with managers and peers to understand and solve challenging technical problems and improve system functionality, reliability and reduce costs.
• Resolves incident tickets through service now
• Transferred knowledge via documentation SOP and training resources.
• Provided Tier 3 and tier 2 Support
• Configured remote configuration with SCCM though Azure to enable remote access for end users endpoint (desktops and/or servers) in order to perform technical software configuration, rebooting, and other remedial actions.
• Conference bridge lines GotoMeeting, Teams, etc..
• Windows Servers xx in Hybrid Cloud Data Center, AWS and Azure environments at high levels of server availability.
• Provide deployment, operations, maintenance and ensures high availability of email systems and email retention systems for; maintain systems for email journaling, archiving, and eDiscovery; Conduct eDiscovery, FOIA search, investigation requests, data spill cleanups, and record management data export requests as required on local and cloud platforms.
• Perform Active Directory account management.
• Manage remote access to servers, based on different user roles and access requirements to MS Azure platform.
• Manage Azure PaaS, containers, and functions.
• Maintain Office 365 , Exchange Online, Azure AD AWS and Teams Admin.
• Resolving issues with Microsoft Exchange Mail messaging
• Teams conferencing meeting and sharing screens for training.
• Managed Microsoft stream video usage policies for organization.
• Microsoft Exchange Manage user accounts/access control and groups (Create, Add, Change) per SLAs.
• Manage local disk/hardware basic configurations for any servers not housed in Datacenter.
• Administer file and print servers to ensure proper operation of services for end users, including folder and space management for proper access to network shares for data storage.
• Setup Print servers that must accommodate relocation, addition, and removal of printers in environment.
• Populate and maintain server tags/attributes in AWS and Azure environments.
• Manage computing platforms, providing platform operation and administration support for PaaS resources, virtual machines and base operating systems on COLO, AWS and Azure cloud environments.
• This support includes system administration (virtual or physical server) of OS to maintain current system patch levels and maximum availability.
• Perform housekeeping duties to keep OU hierarchy clear of state, unused, and expired AD objects no longer needed, to extent allowed to do so by higher levels of management.
• Creating and administrating advertisements, programs, collections, and custom reports in SCCM.
• Troubleshooting failed SCCM deployments and SCCM health issues.
• Administer SCCM software delivery including various methods such as running advertised programs, machine targeted, user targeted and large-scale deployments.
• SCCM back end to keep system running and healthy, including upgrades and changes to core components, site boundaries and bandwidth settings.
• Managing and administrating SCCM client health including client remediation.
• Configure System Center Configuration Manager (SCCM) to apply Microsoft updates to Windows Servers.
• Configure System Center Configuration Manager (SCCM) to setup and deliver third party patches.
• Perform administrative task from Configuration Manager console.
• Perform administrative task from Service Manager console.
• Develop and execute test plans for deployed solutions.
• Validate patches and security policies for enterprise tools and operating systems.
• Grant permissions to allow responsible groups to manage resources and work queues.
• Utilize verbal and written communication skills to maintain accurate system documentation and provide training as required.
• Deployed and modify pre-packaged software converting into MSI file to add into SCCM as application, configurations,.
• Create image Sequence and boot package for build and driver installed for PXE boot.
• SCCM deployment creating task sequences to deploy packages, OSD deployments, Driver packages Deployments, application packages deployments.
• Creating DP servers for deployments on multiple subnets.
• WSUS patching management setting up maintenance windows and deploying.
• Creating PowerShell scripts of various commands for efficient deployments.
• OEM updates and batch file scripts for data transfers or any other utilizations as needed.
• Create and test GPO for deployment and configuration management of various software packages such as Reader, Flash, Chrome for Work, Citrix Receiver Client, Firefox, etc.
• Configure SCCM CMG Azure connections for 3rd part software deployment through internet.
• Migrate all data from mailbox in Microsoft Exchange to mailbox in Amazon Work Mail.
• Participation in staging Deployment procedures and timeline integration of IT hardware and Software.
• Maintaining accurate record of installation including, but not limited to, quantities, serial numbers and asset numbers of installed hardware.
• Monitor reliability/ security of domain and changes to domain and domain controllers OU to ensure unauthorized changes do not occur, such as OU deletion, manipulation of built-in privileged groups.
• Develop, apply and enforce standard naming conventions for AD objects in domain.
• Secure remote administration of DCs and member servers managed by AD Management and Enterprise Support group.
• Some days remote work from home.
• Developed programs to integrate and update software products and improve system compatibility.
• Conducted testing and troubleshooting for various software remotely and onsite for server sets to maintain operational readiness.
• Provided comprehensive training to internal IT Staff to optimize systems maintenance Patch Management and resolve recurring issues.
• Standardized job tasks and trained junior team members on industry best practices and standards.
• Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.

• Team lead and Project manager of deliverables participating in meetings with account managers and project managers giving suggestions to known and unknown problems to be evaluated for execution
• Responsible for 37 agencies in county 9000+ workstations and Severs
• Created USMT task sequence to backups and restores users profile for PC Migration of 7000 machines on network.
• Responsible for Patch management create ADR (Auto Deployment Rule) to deploy patches , maintenance windows and sup (Software Update Point) critical product downloads SCCM knowing environment and keeping track of missed Updates and package and delivered
• Responsible for all PC Refresh solutions for better service for customers to meet their demand in timely fashion
• Build common application packages for Configuration Manager and deploy to servers and workstations
• Create/maintain workstation images and build new systems with standard imaging process.
• Update and maintain SOPs to support desktop engineering/automation
• Developed and maintain corporate test automation cots software and other tools.
• Configured office 365 clients cloud portal connection Microsoft office suit also enable SUP to update office 365 clients
• customers via telephone, written correspondence, and remote desktop support sessions.
• Responsible for process and procedures for building customizable images in MDT and SCCM for deployment
• Developed installation scripts (PS, XML, Batch) for software installations and back up scripts for USMT
• Implement firm-wide downloads of departmental applications making it available for installation in software center
• provided advanced level software installation package distribution troubleshooting for DP and Boundaries
• Create and maintain automated application deployment packages scheduled to run after schedules
• Process requests for group drive mappings via login script
• Enhancing of current Azure cloud environments
• Microsoft Exchange Administer email accounts, groups accounts, and passwords.
• Manage and support Outlook and other and other supported mail client configurations for Exchange.
• Managed and provided technical expertise for all Office 365 applications including Exchange, Teams, Lync, OneDrive, SharePoint, Azure AD, Office Web Apps, MS Forms, Project Online, Expertise in Exchange Admin Center (EAC) and PowerShell scripting.
• Manage Teams all org-wide settings, including federation, teams upgrade, and team’s client settings.
• Manage teams in organization and their associated settings, including membership (group management supported via PowerShell, team management in Teams admin center).
• Manage Teams-certified devices and set up and assign configuration policies.
• Access all reports in Microsoft Teams admin center
• managed O365 subscriptions, licenses, and user management. Provided remote technical assistance to
• Resolve incident and task order problem tickets following SLA
• Create and maintain proper configuration management to core mobile services.
• Monitoring and enhancing security of current and future Azure environments
• Evaluating and automating scaling and capacity requirements within Azure environments
• Ensuring federated access across Active Directory and Azure (IAAS) Troubleshooting and resolving Azure environment performance issues, connectivity issues, security issues, etc.
• Implementing new environments in Azure cloud
• Managing day-to-day administration, support, maintenance and monitoring of MS Exchange 2010 infrastructure.
• Managing global configuration for Exchange.
• Using their strong understanding of MS Exchange 2010 in enterprise environment to perform backup and restore procedures, front end/back end setups, message flow and security.
• Troubleshooting day-to-day Outlook issues, Administration of mailboxes and Users accounts.
• Managing product lifecycles to maintain vendor support, maintenance contracts and software licensing compliance as well as needed updates/upgrades.

• Server Setup New boxes, Clean up old boxes, and migrations (Windows).
• Virtualization experience, LXC or Docker.
• Cloud Platforms (Microsoft Azure, Amazon Web Services).
• Supporting and troubleshooting production servers in live environment.
• Strong proficiency in configuring, deploying, and troubleshooting following: HTTP, DNS, TCP/IP, VLANs, IIS, Apache, Nginx.
• Created of all OU hierarchies with sub OUs, groups, and appropriate security permissions, setting appropriate permissions on created objects.
• Designate which admin accounts have privileges that let them make changes to subset of attributes for accounts in their OU.
• Create GPO with PowerShell through Ticket.
• Manage Group Policy Object (GPO) links in OU hierarchy.
• Not exclusive task.
• Utilize PowerShell to combine existing GPOs to minimize duplicates and share tasks.
• Deploy said software packages plus upgrades when become available.
• Performed OSD pushes to outer offices migrating users from Windows 7 to Windows 10.
• Performed as lead and initial contact for all deliverables participating in daily meetings giving suggestions to CIO and Project Managers for changes to take effect.
• MS Exchange 2010 in enterprise environment including backup and restore procedures, front end/back end setups, message flow and security.
• Messaging and directory services technologies, including LDAP (Active Directory), DHCP, DNS, SMTP, Internet domain records, group policy management.
• Implementation and management of unified messaging role in Exchange.
• Management and creation of distribution groups.
• Ability to create, replicate and assign rights of Public Folder(s).
• Experience configuring, managing, and troubleshooting remote e-mail access using Outlook.
• Performed on site bare-bone installations of windows 10 user who want to come in for installation.
• Created collections, packages, programs, and advertisements to remotely install software applications, manage WSUS Microsoft Updates, and perform Operating System Deployments via SCCM (PXE and CD media).
• For project of 590 laptops including Bit locker pre-provisioning.
• Built custom software distribution packages and advertisements.
• Deployed and distributed via SCCM 2007/SCCM 2012.
• Built, tested and deployed corporate desktop image management solution package.
• Tested and deployed business software packages and updates to end-user environment.
• Executed inventory management processes of end-user hardware and software assets.
• Installed HCE software per federal requirement to all upgraded machines.
• Implementing, monitoring and maintaining Microsoft Azure solutions, including major services related to Compute, Storage, Network and Security.
• Performed remote and on- site back up.

• Part of a team of two giving recommendation to kick start the Migration of project Windows 7/8 to Windows 10.
• Used multiple technologies with different tools like SCCM 2012, USMT, MDT, and Bit locker.
• Developed and updated processes and procedures related to desktop management and administration.
• Utilized SCCM which involve adding systems to collections, create update packages for Patch Management bulletins/hot fixes, and create packages for 3rd party software.
• Imaged machines using MDT and Configuration Manager.
• Ensured proper solutions and knowledge management best practices was followed.
• Integrated Continual Service Improvement processes to continually refine and improve image management.
• Configured PXE for OSD deployment choosing the correct DP and boundary.
• Coordinated with customer, internal team and account team.
• Managed and lead project team with any updates and process for deliverables.
• Responsible for providing technical guidance to the project team Leads.
• Proactively handled any issues without leading to escalation.
• Ability to create, replicate and assign rights of Public Folder(s).
• Experience configuring, managing, and troubleshooting remote e-mail access using Outlook.
• Patched and configure MS Exchange.
• Exchange related issues using Active Directory.
• Maintain and troubleshoot Blackberry Enterprise Server
• Gave recommendations on Set up and configure the required Staging area /technology infrastructure for project kick start imaging 74 machines every 2 hours.
• Handled any escalations of issues
• Documented and reported skills to meet World Bank requirements.
• Provided consultancy services to the customers World Bank as required.
Active Directory management and cleanup.

• Performed computer server software cleanup of all encrypted files.
• Provided on-call coverage on scheduled basis, in emergency situations and when requested by department management.
• Managed black berry Ent Server mail for clients in office
• Trouble shoot and Re-imaged Windows Operating systems 7/8/10 and Apple OS systems.
• Worked in teams to remove viruses from each computer one by one for each department in hospital.
• Backed up all Data and profiles settings for customer through PS script USMT.
• Removed all infected files manually with PS script coping files to server for analysis.
• Worked with management staff and users to identify, analyze and prioritize needs giving recommendations for solution
• Responsible for Patch management in SCCM knowing environment and keeping track of missed updates
• Demonstrated positive behaviors toward patients, families, physicians, and all co-workers.
• Responded to customers of all age groups in friendly, prompt, and caring manner while maintaining confidentiality.
• Partnered with team members to meet needs of customer after removing viruses from machines and running updates.
• Participated in establishment, organization, and implementation of short- and long-range goals, objectives, policies, and operating procedures; monitors and evaluates program effectiveness and effects changes required for improvement.
• Participated in hospital's performance improvement process to continuously improve quality of patient care and service delivery.
• Complied with all department and institutional policies and procedures.

• As Team Lead was responsible for providing suggestions for known/unknown problems in environment and being able to demonstrate in meetings with CIO and Project Managers steps for solutions after creating SOP.
• Provided end-user support including installation, maintenance, security, and troubleshooting of hardware, software and telecommunication systems.
• Ensures continuous and efficient operation of computer and telecommunications systems.
• Managed blackberry Enterprise user accounts for organization communications.
• Responded to trouble tickets and requests in timely manner.
• Documented all issue resolutions through trouble ticket tracking system.
• Escalated complex issues to supervisor and keeps supervisor abreast of progress.
• Assisted in coordination of IT deployments within assigned office.
• Imaged existing and new hardware needing deployment.
• Ensures standardization of configurations and provides hardware and software updates.
• Maintained security patches, software functionality, and active operation of network computers.
• Provided support for all windows and apple products.
• Consulted with team members to assess flawed root causes and plan for remediation.
• Completed vulnerability scans to identify at-risk systems and remediate issues.

• Demonstrated Solutions for known problems and gave my suggestions in meetings with the CIO and Project Managers for approval to execute.
• Supported the following systems: Windows Server 2008, 20012 r2, Microsoft Exchange, SharePoint, Active Roles Lync Server, and Active Directory.
• Maintain system security by applying Service Packs and security patches.
• Monitor connectivity, synchronization, replication, net logon, time services, FSMO roles, DNS settings, SRV records, and trust relationships.
• Supported and set all standards for all their current Antivirus solutions.
• Worked directly with CIO directing projects and giving suggestions on best solutions for different tasks creating reports and metrics elaborating on my suggestions.
• Installed, maintained, and troubleshoot Microsoft operating systems and applications.
• Created images with Microsoft deployment toolkit and Norton Ghost imaging.
• Deployed Images using SCCM 2012 managing distribution.
• USMT back up task sequences in backups and restoring profiles.
• Provided common and advanced system administration functions for local and remote systems including user administration, automation, patch management, backup and restore.
• Assisted in the installation of new software releases, system upgrades, evaluation and installation of patches, and the resolution of software related problems on Windows systems.
• Developed and maintained documentation of problem resolutions and infrastructure deployed to support Microsoft applications.
• Adhered to IT access-management and change control procedures.
• Received and responded to escalations from Helpdesk and regional support team.
• Escalate issues to management, if necessary.
• Collaborated with team members.
• Stayed abreast of industry best practices in risk management techniques and integrated new methods and tools as appropriated.
• Mentored and trained junior members of the team.

• Part of a team of four engineers as the Sr.
• Engineer I was the lead in all meeting giving suggestions to the CIO and project managers of what's needed and what's the step in our testing for the current project.
• Verify new software deployments and GPO policies work by testing them as appropriate.
• Configured and Implemented Trend Micro VPN over DC net network.
• Conducted diagnostic reviews and produced error reports in order to identify and correct any problems.
• Assisted in the design and development of standardized operational management reports in order to identify issues.
• Researched, analyzed and provided hardware/software Recommendations Mobil WIFI on police and emergency firetrucks.
• Troubleshoot different work essential applications in our images ensuring that all police software can communicate throughout the different hops of the network through DC firewall.
• Images were created for the following devices desktops, laptops, mobile devices, and other peripherals to go inside the police cars and emergency vehicles.
• Managed Image server performing all Image and reimages within our department delivering images to collection in SCCM and manually installing Images in our office.
• Resolved incidents and fulfill service requests as assigned within the timelines specified by the customer's Service Level Requirements.
• Participated in regular meetings and other dialogs with the CIO and project manager to make technical recommendations and provide status updates.
• Microsoft Active Directory and Microsoft Group Policy (LDAP, Directory Replication, group policy, security, schema changes, etc.).
• VCP - ESX server (Troubleshooting, Virtual machine creation, cloning and configuration).
• Maintained Microsoft Windows Server Update Services (WSUS) and Systems Center Configuration Manager (SCCM).
• Managed exchange server creating email for users and troubleshooting email problems.
• Managing users and computer in Active Directory.
• Created Images using Microsoft MDT and Norton Imaging software.
• Designed and delivered synchronization between enterprise and application directories.
• Identity and Access Management solutions and integration.
• Security management, auditing and user access control on the databases.

• Worked closely with CFO for all purchases including hiring third party vendors for work.
• Responsible for all of IT needs and the current structure integrity and managed all IT staff.
• Supported the school's 64-acre campus and off-site location in Virginia, including network management, software, IPAM, and hardware management, network administration, telephone systems, server builds and repairs and administration for Enterprise systems.
• Managed projects to migrate campus ERP system from on-site data center to enterprise hosting system using Rackspace, loading and configuring database and authorizing client access to ensure a seamless transition.
• Administered Windows Server 2003, 2008r2 and 2012R2 systems, maintaining system and hardware version control, as well as security management with Watch guard firewall.
• Served as solutions consultant and/or architect for new implementations and provided day to day administration of the Active Directory environments, including user account maintenance, file shares, printing and building Windows servers.
• Google email support accounts management.
• Maintained and troubleshot Group Policy Preferences/Group Policy Objects, including the design, deployment and managing Group Policy, as well as ongoing server administration.
• Developed procedures and protocols to expedite account administration, network management and campus technical support.
• Produced system documentation, as well as status reports related to project plans.
• Managed telecommunication network infrastructure in accordance with Network Architect specifications as they related to configuration and maintenance.

• Interacting with end-users to identify current computing procedures and desktop-based LAN systems software operations and making recommendations for selection accordingly; provided technical documentation of product corrections; writing installation and operation procedure manuals for end-users; documenting and logging all activities; maintaining an updated inventory; quickly resolve escalated issues; and a variety of other tasks to support desktop hardware and software processes and critical business strategies.
• Responsible for addresses a broad range of issues from over 560 software applications, GIS, reporting, document management, web applications to data and telecom networking and server and database issues and in doing so, staying abreast of all changes that may affect the user community.
• I also was responsible for authoring IT FAQ and other documentation to assist end-users in moving towards customer self-service.
• Provided support to WSSC employees in development, installation, vendor selection, maintenance, and repair of desktop equipment and applications, printers and faxes and other office equipment, according to set Service Level Agreements and IT procedures.
• Managed blackberry Enterprise athoc user accounts for organization communications.
• Ensured that timely, accurate, and complete assistance to WSSC employees in the areas of PC & peripherals support, software applications, GIS, reporting, document management, web applications to data and telecom networking and server and database issues, according to set Service Level Agreements and IT procedures.
• Worked with the Helpdesk team to handle user requests and trouble tickets received by the Helpdesk Call Center or respond to requests from other business units.
• Deployed software packages, and created Image creation with SMS.
• Follow-up on support issues with customers to ensure that problems were resolved, and customer service was improved.
• Author the IT FAQs, knowledgebase articles, and instructions about how to address commonly experienced technical issues relating to configuration, hardware, networking and applications.
• Developed and executed documented, repeatable processes to troubleshoot desktop services and systems and recommend improvements.