Armstrong Isiaho
Dillingham,AK
Summary
Accomplished Director of Pharmacy with extensive experience in hospital pharmacy management and medication therapy management. Expert in drug administration and regulations, with a proven ability to develop operational strategies that enhance efficiency and patient safety. Partners with medical staff and multidisciplinary teams to implement quality improvement initiatives.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Director of Pharmacy
Bristol Bay Area Health Corporation
Dillingham, Alaska
10.2024 - Current
- Managed medication distribution and inventory control, enhancing patient safety through streamlined processes.
- Executed pharmacy operations, ensuring safe medication distribution across multiple locations and compliance with health regulations.
- Collaborated with healthcare providers to optimize patient therapy outcomes.
- Oversaw compliance with health regulations to uphold operational standards.
- Developed and implemented efficient pharmacy policies and procedures.
- Trained pharmacy staff on best practices for service delivery, improving overall service quality and patient outcomes.
- Evaluated services to improve access and quality of patient care.
- Directed staffing efforts to achieve optimal levels and boost team morale.
Clinical pharmacist
Bristol Bay Area Health Corporation
Dillingham, Alaska
03.2023 - 10.2024
- Reviewed patient medication profiles to ensure safety and effectiveness.
- Consulted healthcare providers to optimize medication therapy management and enhance patient outcomes.
- Monitored drug interactions and advised on safer alternatives to prevent adverse effects.
- Educated patients on proper medication usage and potential side effects to promote adherence and safety.
- Verified medication orders for accuracy and compliance before dispensing.
- Conducted quality assurance audits on dispensed prescriptions for accuracy.
- Collaborated with interdisciplinary teams to enhance patient care plans.
- Supervised pharmacy technicians, optimizing workflow in operations.
Rural Subregional Clinical Pharmacy Manager
Norton Sound Health Corporation
Unalakleet, AK
03.2021 - 12.2022
- Managed acute care services in pharmacy setting.
- Participated in daily pharmacy operations, sharing clinical responsibilities across acute care, long-term care, outpatient, and village health services
- Order verification, monitor drug therapies, patient labs, sterile product compounding, and oversight
- Provide drug consultations to providers in the outlying villages
- Provide drug information to nurses, health aides, Mid-level providers, and physicians
- Order verifications for orders submitted from our outlying villages
- Stock and maintain village prepack point machines at levels sufficient to serve each respective village’s medical needs
- Pharmacy refill per protocol
- Adult/pediatric vaccinations
- Prescription entry, fill, and verification
- Patient counseling
- Vaccine administration to adult/pediatric patients
- Prescription entry
- Pickpoint optimization/expiration
- Village clinic inspections
- Dose calculations
- Drug selection
- Therapeutic alternatives
- Drug counseling
- Participated in formulary review process, monitored drug usage and cost-effectiveness, and adhered to current practice standards
- Shared responsibility for drug outcomes by collaborating with providers to ensure optimal medication selection and usage
- Shared preceptor responsibilities and provided staff education.
- I provided patient/family-focused care
- Primary care pharmacy:
- Outpatient/ambulatory pharmacy:
- Village Health Services:
- Community Health Aide support:
Prague staff Pharmacist
Sheffield’s
Prague, OK
12.2020 - 03.2021
- Dispensed medications and counseled patients on proper usage, expected side effects, and management of side effects to enhance patient understanding and safety
- Developed Pharmacy Support Staff by aligning assignments with colleagues’ strengths and addressing developmental opportunities, resulting in reduced knowledge gaps
- Implemented vaccination initiatives in community settings
- Assisted pharmacy manager in supervising Pharmacy Support Staff to ensure operational efficiency and effective team support
Floater Pharmacist
CVS Caremark/Pharmacy
Oklahoma City and Tulsa, Oklahoma
07.2018 - 11.2020
- Managed patient care programs to promote health and well-being of customers/patients
- Monitored patient safety protocols to ensure compliance with health standards.
- I led with Heart – I displayed empathy/compassion for patients/customers/caregivers/colleagues
- I motivated, inspired, and developed my Pharmacy Support Staff by balancing assignments that maximized colleagues’ strengths, addressed development opportunities that decreased knowledge gaps
- I Identified critical business opportunities and contributed to the development of meaningful solutions that drove growth/improved performance in the pharmacy
- I successfully implemented those solutions by leading my team to achieve said goals
- I adapted to change fast and adjusted plans to thrive in a dynamic healthcare setting
- I sought new ways to grow, collaborate with others, and deliver better outcomes
- I aligned others around purpose to gain support and commitment
- I actively contributed to a ‘team’ culture that promoted caring, energy, enthusiasm, and pride
- Directed pharmacy technicians and support staff to enhance workflow and service delivery.
- I also supported management in oversight and operation of all aspects within the pharmacy. Which included:
- Pharmacy Professional Practice
- Regulatory Requirements
- Quality Assurance
- Customer Service
- Personnel Management
- Inventory Management
- Financial Profitability
- Loss Prevention
- Leveraged acquired knowledge to achieve positive outcomes and distinguish CVS in the competitive landscape.
Pharmacy Manager
Walmart
Midwest City, OK
12.2014 - 07.2018
- I increased annual immunizations sales by 20% annually and 10-fold the first year I took over through management of a 9-member team by focusing on collaboration and caring for our patients
- The pharmacy went from giving zero vaccines/year to routinely giving 300vaccines/year upon my arrival and kept increasing 20% annually
- Counseled patients about medications, emphasizing adherence to prescribed regimens, which contributed to 20% annual growth in prescription count
- Enhanced business development through pharmacy engagement, achieving over 98% patient satisfaction according to Walmart data and improving customer retention
- We consistently exceeded customer satisfaction goals according to data Walmart tracks
- I hired, trained, retained technicians, engendered a team atmosphere and motivated my team which slashed turnover by over 95% the first year
- Managed profitable store year over year by adapting to progressively diminishing reimbursements
- Successfully met/exceeded metrics that led to profitability that resulted in profit sharing
- OTC sales consistently exceeded 20% year over year
- We consistently maxed out on our bonuses year over year
- Verified prescriptions for accuracy and completeness to ensure patient safety.
Pharmacy Intern
CVS Pharmacy/Caremark
Edmond, OK
01.2011 - 01.2014
- Counseled patients on proper medication use and side effects, enhancing adherence and understanding.
- Accurately processed prescriptions per provider orders while exercising clinical judgment
- Administered vaccines under the supervision of a pharmacist
- Investigated and resolved third-party claim issues through thorough communication, ensuring timely access to medications.
- Provided premium customer service
Environmental Chemical Scientist
Oklahoma Department of Environmental Quality
Oklahoma City, OK
08.2008 - 09.2009
- Authored reports and recommendations that influenced air quality management in Oklahoma
- Collected and analyzed data from ambient air monitoring instruments to support environmental assessments
- Operated and maintained ambient air instruments in the field to ensure accurate data collection
- Maintained analytical instruments in good working order
- Worked independently at remote site locations at remote site locations
Applications Scientist
ICx Nomadics Bioinstrumentation Group
Oklahoma City, OK
05.2007 - 08.2008
- R&D of surface plasmon chemistries
- Method development/optimization
- Developed and tested proof of concepts to evaluate novel surface plasmon chemistries, enhancing research capabilities.
- Manufactured surface plasmon chemistries for use in advanced applications.
- Trained scientists on application of surface plasmon instruments to address biomolecular interactions, improving research outcomes.
Education
Doctor of Pharmacy -
Southwestern Oklahoma State University
Weatherford, OK01.2014
Master of Business Administration-HSA - Health Systems Administration
Oklahoma Christian University
Oklahoma City, OK01.2009
Bachelor of Science - Chemistry-ACS
The University of Central Oklahoma
Edmond, OK01.2007
Skills
- Medication management and reconciliation
- Clinical guidelines and regulatory compliance
- Inventory control and quality assurance
- Patient counseling and education
- Staff training and development
- Interdisciplinary collaboration
- Workflow optimization and operational planning
- Team leadership and problem solving
- Effective communication skills
- Strategic thinking and planning
- Patient safety and therapeutic consultation
- Pharmacoeconomics and pharmacy management
- Pharmacy research and benefit management
- Revenue generation and cost containment strategies
- Therapeutic drug monitoring and pharmacodynamics
- Pharmacy operations oversight and accreditation
- Supplier relations and pharmacy law compliance
- Pharmacovigilance and formulary management
- Drug utilization review and performance metrics
- Risk management in pharmacy practice
- Pharmacy workflow optimization and automation
- Pharmaceutical expertise in informatics
Certification
ALASKA PHARAMCY LICENSE
OKLAHOMA PHARMACY LICENSE
Timeline
Director of Pharmacy
Bristol Bay Area Health Corporation
10.2024 - Current
Clinical pharmacist
Bristol Bay Area Health Corporation
03.2023 - 10.2024
Rural Subregional Clinical Pharmacy Manager
Norton Sound Health Corporation
03.2021 - 12.2022
Prague staff Pharmacist
Sheffield’s
12.2020 - 03.2021
Floater Pharmacist
CVS Caremark/Pharmacy
07.2018 - 11.2020
Pharmacy Manager
Walmart
12.2014 - 07.2018
Pharmacy Intern
CVS Pharmacy/Caremark
01.2011 - 01.2014
Environmental Chemical Scientist
Oklahoma Department of Environmental Quality
08.2008 - 09.2009
Applications Scientist
ICx Nomadics Bioinstrumentation Group
05.2007 - 08.2008
Doctor of Pharmacy -
Southwestern Oklahoma State University
Master of Business Administration-HSA - Health Systems Administration
Oklahoma Christian University
Bachelor of Science - Chemistry-ACS
The University of Central Oklahoma