ARMY FAATAMALII
Kaneohe
Summary
Diligent Security professional with 6+ years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Loss Prevention Agent
Foodland
11.2023 - Current
- Reduced inventory shrinkage by conducting thorough store audits and identifying security gaps.
- Improved overall store safety for employees and customers through regular security monitoring and reporting.
- Enhanced loss prevention strategies by collaborating with management to develop effective policies and procedures.
- Conducted undercover surveillance operations, leading to the successful identification and apprehension of shoplifters.
- Implemented proactive measures to mitigate risks associated with internal theft among staff members.
- Contributed to a positive shopping experience for patrons by addressing concerns or questions related to store security measures.
- Monitored employee compliance with established loss prevention policies, providing feedback and guidance as needed.
- Investigated cash register discrepancies promptly, resolving issues effectively before they escalated into larger problems.
Seaport Security Officer I
Department Of Port Administration
08.2016 - 10.2023
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
- Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Issued access cards to authorized personnel to monitor access points.
Reservation Agent
Interisland Airline
05.2012 - 08.2014
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
- Utilized reservation software effectively to manage inventory, maintain rate structures, and track guest history accurately.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Retail Sales Associate
Hickam Exchange
04.2008 - 02.2012
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Leone High School(9-12)
05.2007
Skills
- Emergency Response
- Threat Management
- Staff Management
- Access Control
- Emergency Management
- Relationship Building and Management
- Report Writing
- Dispatch
- General Security
- Operations Management
- Loss prevention
- Detail-oriented
- Public relations
- Time management
- Computer literacy
- Patrol operations
References
- Chester Manaea, Chief of Seaport Security, DPA (684) 256-5274
- Sile Vaoga, Senior Seaport Officer, DPA, (684) 770-3027
- Victor Filiga, Safety Officer, DPA, (684) 733-6772
Certification
- Certified Member of the Auxiliary, United States Coast Guard, April 2023. Completed all courses required.
- Aux Basic Qualification Courses II-2021
- Civil Rights Awareness
- Privacy at DHS/Protecting Personal Information
- Ethics 1/Personal Gifts
- Security Fundamentals
- Boat US Foundation (Completed Online Boating Safety Course)
- Firearms Certified
- Law Enforcement Active Shooter Emergency Response
- Incident Management & Command System (FEMA)
- Basic Incident command system for Initial Response (FEMA)
- Active Threat: Run.Hide.Fight - TTT (Train the Trainer)
- Surviving an Active Threat (FEMA)
- Standardized Awareness Training (FEMA)
- Wide Area Search (FEMA)
- Completed 16-hours of Police (26" wooden) Baton Training
- Re-certified for Firearms.
Timeline
Loss Prevention Agent
Foodland
11.2023 - Current
Seaport Security Officer I
Department Of Port Administration
08.2016 - 10.2023
Reservation Agent
Interisland Airline
05.2012 - 08.2014
Retail Sales Associate
Hickam Exchange
04.2008 - 02.2012
Leone High School(9-12)