Arn Larkin
Ontario,CA
Summary
Professional with strong background in retail management. Known for driving team collaboration and delivering results. Adaptable to changing environments and needs, ensuring efficient store operations. Skilled in inventory management, customer service, and staff training. Recognized for reliability and focus on achieving business goals.
Overview
20
20
years of professional experience
Work History
Senior Assistant Store Manager
Hobby Lobby
07.2021 - 01.2025
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined store operations by optimizing staff scheduling and task delegation.
- Oversaw staff performance evaluations and provided constructive feedback to support professional development.
- Conducted regular audits of cash handling procedures to minimize discrepancies within financial reporting.
- Ensure the steady flow of merchandise from warehouse to sales floor.
Operations Manager
CVS
11.2017 - 07.2021
- A CVS manager performs essential duties in order to ensure efficient day-to-day store operations
- Administrative duties a manager performs include filing paper work, budgeting payroll, ordering products and store supplies, and analyzing sales numbers
- Oversee day to day retail operations and staff; monitor and prioritize workflow and schedules
- Manage and stock inventory at specified levels
- Manage the selections, training and development of staff; ensure monthly sales quotas are met
- Sell the organization's products and/or services to new or established customers; handle and resolve escalated customer complaints and issues
- A CVS manager must also ensure employees follow all safety and loss prevention guidelines as outlined by the corporate offices
- Key Accomplishments: Led district teams on remodel and reset projects
- Turned the store around to become a leader in the district in Customer Service
District Sales Manager
Crocs, Inc.
03.2013 - 05.2017
- Key Accomplishments: Awarded Top Sales Gains among peers in 2015 and 2016
- Successfully opened new store locations and recruited and trained staff in in CA, AZ, CO, and WA
- Praised for leading and managing all recruiting, hiring, and training to maximize sales
- Accepted leadership of entire West Coast
- Provided full end-to-end accountability for all aspects of the store, managing and streamlining daily operations, driving sales, overseeing financial performance, scheduling, and developing business plans to optimize business growth and productivity
- Recognized potential talent within the team members early on; mentored them into higher positions in the organization over time.
- Engaged with cross-functional teams for aligning sales initiatives with customer needs.
- Set objectives and the standard for exemplary customer service, training all staff to excel in customer treatment, meet objectives, and increase their potential
- Traveled to trainee stores to ensure all business practices were being upheld and continuous training
- Implemented customer experience improvements for all locations in California and Colorado
- Fostered 20% increase in customer loyalty by implementing interaction improvements
- Grew repeat business 10% and improved customer satisfaction survey results 25%
- Praised as a self-sufficient leader, making quality decisions, and instilling pride and accountability in staff
- Fueled growth of business through internal promotions to develop future leaders of the organization
- Ensured the store was staffed with well-trained, qualified, motivated, and empowered associates
Store Manager
Sears
04.2010 - 03.2013
- Key Accomplishments: Selected to manage and open a brand new 'Super Store' for the company
- Recruited, hired, and trained an entirely new sales team to achieve positive results
- Demonstrated history controlling finances, streamlining operations, and maximizing productivity
Store Engagement Manager
J C Penney
11.2007 - 12.2010
- Engaged in continuous learning and professional development, keeping abreast of industry changes and innovations.
- Delegated responsibilities to maximize team strengths, resulting in improved project outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership.
Store Manager
Kay Jewelers
05.2005 - 11.2007
- Including inventory, marketing, special events, coaching, operations, recruiting/staffing, and compliance with store audits and company policy
Education
Bachelors of Science - Organizational Leadership
Biola University
La Mirada, CA01.2004
Skills
- Business Development
- Leadership Development
- Customer Satisfaction
- Leadership Process Improvement
- Store operations
- Recruitment & Retention
- Revenue Generation
- Merchandise planning
- Training & Coaching
- Problem Solving
- Strategic Planning
- Inventory Control
- Human Resource
- Team management
- Employee motivation
Timeline
Senior Assistant Store Manager
Hobby Lobby
07.2021 - 01.2025
Operations Manager
CVS
11.2017 - 07.2021
District Sales Manager
Crocs, Inc.
03.2013 - 05.2017
Store Manager
Sears
04.2010 - 03.2013
Store Engagement Manager
J C Penney
11.2007 - 12.2010
Store Manager
Kay Jewelers
05.2005 - 11.2007
Bachelors of Science - Organizational Leadership
Biola University
Similar Profiles
Juan GarciaJuan Garcia
Customer Service Manager at Hobby LobbyCustomer Service Manager at Hobby Lobby
Ashley HarrisAshley Harris
Dept Lead Sales Associate at Hobby LobbyDept Lead Sales Associate at Hobby Lobby
Brayden GrossBrayden Gross
Warehouse Worker at Hobby LobbyWarehouse Worker at Hobby Lobby