Arnab Halder
New York,NY
Summary
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Overview
6
6
years of professional experience
Work History
Lead Software Engineer
Fidelity Investments
04.2020 - Current
- As Full stack ServiceNow developer, responsible for architecting, developing, and deploying business critical applications.
- Ensured seamless integration of third-party systems with ServiceNow by building robust APIs and web services connectors.
- Maintained stability & integrity of platform throughout key business processes like upgrades.
- Streamlined business processes for improved workflow management through customization of ServiceNow forms and fields.
- Increased user satisfaction with tailored solutions by analyzing end-user requirements and translating them into functional specifications.
- Developed reusable components to expedite future development projects, reducing implementation timelines and overall project costs.
- Delivered technical guidance and consultation with application teams for technology domain environments.
- Mentored junior developers in Machine Learning, ServiceNow, Angular, JavaScript and UI development, fostering talent development and growth within company.
- Gained strong leadership skills by managing projects from start to finish.
- Developed custom integrations for external resources including public cloud vendors.
- Evaluated ServiceNow's AI capabilities and libraries for potential integration into internal projects based on compatibility with existing infrastructure and performance benchmark.
Infra Developer
Cognizant Technology Solutions
12.2017 - 03.2020
- Served as automation developer in shared services environment spanning multiple customers
- Enhanced automation efficiency by designing and implementing automated solutions for various business processes.
- Managed and maintained critical customer infrastructure for high level of availability.
- Experienced in handling high volume of incidents and service requests seamlessly.
Education
B.Tech - Computer Science and Engineering -
Maulana Abul Kalam Azad University of Technology
Kolkata05.2017
Skills
- ServiceNow :
ITSM/ ITOM /CMDB Management
Service catalogs
Form Configuration
Service Portal Development
Workflows & Flow Designer
- Utilities and Tools :
Business Rules
Scripted REST API
Import set APIs
Script Includes
Scoped applications
UI actions/UI Policies / UI Scripts
Scheduled Jobs
- Frontend & Backend
HTML and CSS Development
Javascript
PowerShell
JQuery
Python
- Machine Learning:
Natural Language Processing
Machine Learning Algorithms
Data Wrangling
- Frameworks & More
Angular
AWS
Git
Docker
- Agile Methodology
Accomplishments
- NASSCOM:
Dewang Mehta Excellence Award - Fidelity
On The Spot Award
You've Earned It
Fidelity Shout Out
Together We Can - Cognizant Technology Solutions:
Rising Star
SBU Distinction Award
Publications
- Analysis of behavioral patterns of different intelligent agents: IEEE, June 22, 2018.
- An automation approach in dielectric constant prediction using machine learning: IEEE, June 22, 2018.
Projects
Data synchronizer: -
- Engineered a specialized application to synchronize data across ServiceNow instances.
- Notable features encompass personalized field mappings between instances,optimized asynchronous data transfer through event triggers to minimize system load, and guaranteeing sys_id integrity during data transmission and de-duplication mechanism.
Future endeavors include pursuing a patent for the data synchronizer tool,showcasing innovative features and functionalities integrated into the application.
Techstack: Rest API, Javascript, ServiceNow,Angular,UI/UX Design.
Bring your own device (BYOD): -
It’s an application that is used by every associate at Fidelity. It enables associates to use their personal devices for accessing corporate applications securely.
- Architected the Solution for BYOD enablement
- Spearheaded the technical implementation from planning to system testing.
This solution was prominently featured on Fidelity Central and garnered multiple recognitions for this critical implementation.
Techstack: Rest API, Javascript, ServiceNow
ITSM PRO: -
- Led the integration of ServiceNow's Machine Learning capabilities known as ITSM PRO.
- Responsibilities include data extraction, model creation for different use cases and end-end evaluation of Servicenow's AI capabilities.
Conducted comprehensive evaluations comparing Servicenow's ITSM PRO with in-house solutions.This implementation and evaluation facilitated informed decision-making , leading to the successful integration of ServiceNow's AI capabilities and enhancing overall operational effectiveness.
Techstack: Machine Learning - Classification and clustering techniques, NLP,SNOW.
FaxMail: -
- Its a widely used functionality by customer facing associates.
- Developed and implemented a comprehensive functionality to streamline the fax mail process including approvals, fulfillment and synchronization with Active Directory sync.
Enchanced efficiency and ensured seamless operations for customer facing associates.
Techstack: Linux and Windows Server Administration, Powershell, Bash.
Mid Server Restart Mechanism: -: -
- Implementd an automated mid-server restart capability utiliizing scheduled jobs.
- This automation scans for mid servers and initiates restart , ensuring continuous system functionality.
Increased productivity by automating a previously manual process, leading to reduced manual intervention and improved operational performance.
Techstack: ServiceNow Scripting, Linux Bash.
Timeline
Lead Software Engineer
Fidelity Investments
04.2020 - Current
Infra Developer
Cognizant Technology Solutions
12.2017 - 03.2020
B.Tech - Computer Science and Engineering -
Maulana Abul Kalam Azad University of Technology