Arnae Christian
Houston,TX
Summary
With a proven track record at Liveops, I excel in customer service and CRM software, enhancing customer satisfaction and loyalty through empathetic support and efficient problem resolution. My expertise includes training teams at McDonald's, showcasing outstanding communication and leadership skills. Achieved significant improvements in team performance and customer engagement, demonstrating a commitment to excellence and continuous learning.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Offering strong interpersonal skills and positive attitude, eager to learn and develop in customer-focused environment. Brings solid foundation in communication and problem-solving. Ready to use and develop organizational and multitasking abilities in Executive Assistant role.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Executive Assistant position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Liveops
03.2023 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Responded to customer requests for products, services, and company information.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Call Center Agent
Porte Staffing
02.2023 - Current
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Cross-trained and provided backup support for organizational leadership.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained staff on operating procedures and company services.
Security Shift Supervisor
Allied Universal Security Services
04.2018 - 10.2022
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Collaborated with local law enforcement agencies to ensure seamless integration of security measures and timely response to incidents.
- Strengthened relationships with key stakeholders by maintaining open and transparent communication channels.
- Maintained a safe environment for employees and visitors through diligent patrolling and monitoring of premises.
- Reduced security incidents by conducting thorough evaluations of potential risk factors and addressing vulnerabilities.
- Streamlined communication between team members, resulting in better coordination during critical situations.
- Coordinated with other departments to develop integrated security plans that addressed specific risks unique to each area.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Recorded incident reports with detailed accounts of occurrences.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Conducted regular patrols of facility to detect and deter security threats.
- Completed daily work report sheets and delegated tasks to employees.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Prepared and submitted reports to keep management informed of security activities and developments.
Crew Trainer
Mcdonalds, PDI FOODS
12.2019 - 06.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Enhanced team performance by conducting detailed training sessions on customer service best practices.
- Established and maintained quality control standards.
- Trained and mentored 7 new personnel hired to fulfill various roles.
- Facilitated virtual, in-person and blended learning sessions.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA10.2023
Skills
- Data entry
- Problem resolution
- Outstanding communication skills
- Call center experience
- Active listening
- Empathetic and genuine
- File management
- Customer relationship management (CRM)
- Microsoft office suite proficiency
- Live chat support
- Inbound call management
- Relationship building
- Assertiveness
- Billing inquiries
- CRM software
- Documentation and reporting
- Returns processing
- Time management
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Email management
- Computer proficiency
- Microsoft outlook
- Product knowledge
- Scheduling
- Data collection
- Microsoft Excel
- Critical thinking
- Order processing
- Professional telephone demeanor
- Staff training
- Call center operations
- Follow-up skills
- Documentation
- Multi-line phone talent
- Prioritization
- Reading comprehension
- Microsoft PowerPoint
- Complaint handling
- Call control
- Reliability and punctuality
Timeline
Customer Service Agent
Liveops
03.2023 - Current
Call Center Agent
Porte Staffing
02.2023 - Current
Crew Trainer
Mcdonalds, PDI FOODS
12.2019 - 06.2021
Security Shift Supervisor
Allied Universal Security Services
04.2018 - 10.2022
High School Diploma -
Penn Foster Career School