Arnaldelys Figuera
Doral,FL
Summary
Dynamic professional with a proven track record at ModusLink in enhancing supplier quality management and boosting customer satisfaction at 7 Eleven Store. Excelled in maintaining quality assurance standards and customer service, demonstrating exceptional multitasking and organizational abilities. Skilled in Microsoft Excel and fostering teamwork, significantly improved supplier quality control processes and customer service experiences.
Overview
6
6
years of professional experience
Work History
Supplier Quality
ModusLink
Miami, FL
03.2020 - Current
- Developed and implemented supplier quality management systems.
- Assisted in training both internal and external personnel on Quality Systems and Procedures relevant to Purchasing and Supplier Quality Assurance.
- Participated in meetings with customers to discuss supplier quality management issues.
- Conducted supplier quality control audits on regular basis to verify compliance with company and federal manufacturing and production standards.
- Facilitated solutions to supplier quality and delivery issues as well as supply chain constraints.
- Created supplier quality assurance plans for raw materials.
- Developed and implemented supplier quality assurance plans in accordance with customer requirements.
- Prepared detailed reports that summarize all key metrics associated with supplier quality management initiatives such as audit results and corrective actions taken.
- Reviewed and verified supplier quality records, such as inspection results and certificates of conformance.
- Managed supplier quality performance, ensuring materials met stringent quality requirements.
- Participated in problem solving sessions with other departments to identify solutions for complex problems related to supplier quality issues.
- Monitored supplier quality control processes to ensure compliance with standards.
- Created reports to track performance metrics such as lead times, order fulfillment rates, and supplier quality ratings.
- Coordinated with suppliers regarding quality control issues related to products.
- Inspected incoming shipments from suppliers to verify they meet quality requirements.
Cashier Team Lead
7 Eleven Store
Miami Gardens, FL
09.2018 - 03.2020
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Verified customer age requirement for alcohol or tobacco purchases.
- Built and maintained productive relationships with employees.
- Processed refunds and exchanges according to company policy.
Skills
- Maintaining quality assurance standards
- Supplier Quality Control
- Multitasking and organization
- Basic math
- Customer service
- Microsoft Excel proficiency
- Teamwork
- Multitasking capacity
Timeline
Supplier Quality
ModusLink
03.2020 - Current
Cashier Team Lead
7 Eleven Store
09.2018 - 03.2020