Arnaldo Gutierrez
Newark,DE
Summary
Dynamic leader with a proven track record at Acme Markets, Inc, excelling in customer engagement and financial oversight. Expert in driving team performance, achieving a significant increase in customer satisfaction, and mentoring for leadership roles. Skilled in conflict management and strategic planning, consistently delivering on goals with innovative cost-control measures. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals. Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Manager
Acme Markets, Inc
04.1996 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
No Degree - History
University of Delaware
Newark, DESkills
- Customer Engagement
- Collaborative Team Management
- Prioritization and Scheduling
- Data-Driven Decision-Making
- Advanced Problem Resolution
- Employee Development
- Task delegation
- Goal setting
- Interdepartmental Collaboration
- Customer relationship management (CRM)
- Proficient in Conflict Management
- Schedule preparation
- Financial Oversight
- Risk Management Procedures
- Staff training
Accomplishments
- Supervised team of over 100 staff members.
- Set up and tested new equipment ahead of training team.
- Collaborated with team of 25 in the implementation of new POS systems at new locations in the division.
- Led a staff of 10 to train, set up and monitor a new POS system at another Division
Certification
- Forklift Certification
- Certified Food Safety Manager, NRFS 05/21 to 05/26
Timeline
Manager
Acme Markets, Inc
04.1996 - 01.2025
- Forklift Certification
- Certified Food Safety Manager, NRFS 05/21 to 05/26
No Degree - History
University of Delaware
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