Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Arnaldo Irizarry

Killeen,Texas

Summary

Hard working and dependable candidate with great memory, capable to efficiently organize vast amounts of data. Excellent in performing internal audits, conducting investigative reporting and transcribing information. Successful at managing multiple priorities with a positive attitude. Eager and willing to take on added responsibilities to meet team goals. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Bilingual Customer Service Representative

Employment Solution
10.2022 - 07.2023
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Maintained and managed customer files and databases.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Voting Officer

Seminole County State Of Florida
04.2018 - 08.2022
  • Effectively trained and managed voting volunteers and election officials to optimize election day productivity.
  • Distributed ballots to voters and answered questions concerning voting procedures.
  • Collected necessary information from voters to determine correct voting location and ballot.
  • Counted and reviewed over 1,000 ballots to prepare official reports of election results.
  • Created fair, non-partisan environment to protect free choice of voters.
  • Oversaw accuracy testing and maintenance of voting units through continued surveillance.
  • Used agency's own software to perform data entry and prepare correspondence.
  • Maintained up-to-date knowledge of applicable laws and regulations.
  • Conducted voter outreach by mailing and tracking voter registration cards throughout Seminole County.
  • Identified gaps in existing compliance processes and recommended updates.
  • Developed and implemented corrective action plans for non-compliance issues.
  • Developed risk assessment models to identify potential compliance risks.
  • Kept informed regarding pending industry changes, trends or best practices.
  • Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
  • Obtained signatures and recorded names of voters to prevent voting of unauthorized persons.
  • Furnished assistance and advice to new voters on proper steps and procedures.

Registrar

Medical Pharmacy & Laboratory Administrative Serv.
07.2015 - 11.2018
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Updated computer system with latest information to keep records current and accurate.
  • Monitored enrollment processes to meet regulations and accreditation standards.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Performed regular quality and validation assessments on patient data to verify accuracy.
  • Catalogued patient data in clinical databases and registries according to regulatory practices.
  • Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
  • Performed software updates, upgrades and data backups.

Education

Bachelor of Arts - English-as-a-Second-Language Education

Inter American University of Puerto Rico Ponce
Mercedita, PR
05.2012

High School Diploma -

Adventist Academy of Puerto Rico
Ponce PR
05.2006

Skills

  • Records Review
  • Eligibility Determination
  • Problem-Solving
  • Database Research
  • Dispute Resolution
  • Public Safety

Languages

Spanish
Full Professional

Timeline

Bilingual Customer Service Representative

Employment Solution
10.2022 - 07.2023

Voting Officer

Seminole County State Of Florida
04.2018 - 08.2022

Registrar

Medical Pharmacy & Laboratory Administrative Serv.
07.2015 - 11.2018

Bachelor of Arts - English-as-a-Second-Language Education

Inter American University of Puerto Rico Ponce

High School Diploma -

Adventist Academy of Puerto Rico

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Arnaldo Irizarry