Arnaldo Lara

• Upheld classroom routines to support student environments and maintain consistent schedules.
• Supervised lunchroom and recess activities.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.

• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
• Answered customer questions regarding deductibles.
• Prepared summaries of damage, payments, and policy coverage.
• Examined claims forms and other records to determine insurance coverage.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.

Gathering Information: Quickly and calmly interviewing distressed callers to determine the nature, location, and severity of the emergency. This includes asking crucial "who, what, where, when, and why" questions.

Ability to Multi-Task: Simultaneously listening to a caller, typing information into the computer, and communicating with first responders

Proven ability to develop and implement creative solutions to complex problems.