Arnardo Andres Medina Almanzar
Atlanta,GA
Summary
I am looking to utilize my customer service skills accompanied by a hands-on approach to accomplish a satisfying work outcome. Bi-lingual. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations.
Overview
7
7
years of professional experience
Work History
Sales Representative
Call Center Pros
Santo Domingo, Distrito Nacional
02.2018 - 06.2023
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Negotiated pricing contracts with customers to maximize profits.
- Collaborated with other departments such as marketing, finance, logistics.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Reviewed monthly performance against targets set by management team.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
Guest Experience Specialist
Breathless punta cana
Republica Dominicana, Punta Cana
03.2016 - 02.2018
- Greeted guests upon arrival, answered questions and provided information about the facility.
- Assisted with check-in process, verified customer information and processed payments.
- Provided customer service support to guests regarding reservations, inquiries, complaints and issues.
- Conducted surveys to gauge guest satisfaction levels with services and amenities.
- Promoted special events, packages and discounts to encourage repeat business.
- Demonstrated knowledge of all hotel facilities and services in order to provide accurate information to guests.
- Handled incoming calls from potential customers inquiring about availability of rooms or services offered by the hotel.
- Responded to emails from customers seeking assistance or making requests for additional services.
- Verified accuracy of guest accounts at check-out time ensuring that all charges are correct.
- Ensured compliance with safety regulations in order to maintain a safe environment for guests and staff.
- Developed relationships with regular customers in order to ensure their loyalty.
- Performed daily inspections of public areas in order to identify any maintenance or cleaning needs.
- Tracked customer feedback data using CRM software for analysis purposes.
- Resolved conflicts between guests and employees in an efficient manner while maintaining professionalism.
- Communicated effectively with other departments within the hotel in order to coordinate services for guests' needs.
Education
High School Diploma -
Liceo Antonio Duverge
Santo Domingo08.2012
Skills
- Client Service
- Customer Service
- Guest Relations
- Property Security
- Event Planning
- Concierge Support
- Report Preparation
- Information Protection
- Reservation Management
- Reservation Processing
- Inventory
- Computer Skills
- Payment Processing
- Reservation Management System
- Product Sales
- Issue Resolution
- Guest Orientation
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Sales Representative
Call Center Pros
02.2018 - 06.2023
Guest Experience Specialist
Breathless punta cana
03.2016 - 02.2018
High School Diploma -
Liceo Antonio Duverge
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