Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Business Analyst
Maximus Federal Services
01.2023 - 09.2023
Analyzed the requirements and process flows to develop epics and user stories, Data Mapping document to implement reports and dashboards for Data and Analytics EAOS Reporting team
Worked with the product management team and product owner to understand deliverables and sprint dependencies, the impact on the project scope, etc
Participated in backlog refinement sessions and assisted the product owner in prioritizing user stories
Participated in PI planning, inspection and adaptation, retrospective sessions, systems demos, testing activities, and, in some cases, UAT activities
Interacted with the business stakeholders and subject matter experts to understand their problems and needs
Gathered, documented, and analyzed business needs and technical requirements
Reviewed and created system documentation, data dictionary and user manuals.
Improved project efficiency by analyzing business processes and identifying areas for improvement.
Enhanced stakeholder engagement through effective communication of complex data and insights.
Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
Business Analyst/ Scrum Master
United States Department Of Agriculture, USDA
09.2019 - 09.2022
Organized and Lead daily Team Scrum meetings, provided senior leadership with agile metrics that reflect the team's productivity and backlog burn down
Facilitated and Managed SAFe Agile ceremonies such as Sprint Retrospective, Sprint Planning and Sprint Review
Organized and Facilitated end of sprint retrospective meetings, maintained a retrospective backlog, and ensured that actions are worked off to completion
Built positive team dynamics and relationships with customer/team staff; remedying dysfunction to maintain healthy and productive teams
Identified and quickly comprehend complex project dependencies and in collaboration with cross-functional team members, resolved dependencies and blockers
Worked with software engineers to ensure that development follows established processes and works as intended
Assisted in feature deployment and help investigate and resolve technical issues
Developed and Presented User Personas, Journey Maps, Product roadmaps and Story Boarded to Help Business Owners and Development teams
Created Project Status slides and presented at all levels of an organization including business sponsors and executives, sales and marketing, scrum masters, managers, development teams, and end users
Coached the development team on the agile methodology and ensure blockers are addressed
Conducted Requirements Gathering sessions to gain understanding and earn the trust of government customer, subject matter experts and development team to eliminate ambiguity and gain trust of the team
Developed and collaborated with Product Management team to refine the Product Roadmap every Program Increment
Business Analyst
Freddie Mac
01.2015 - 08.2019
Demonstrated proficiency in using Requirements elicitation techniques by conducting user interviews and analyzing various Business Processes
Improved business processes by analyzing current practices and recommending optimization strategies.
Facilitated change management initiatives, ensuring smooth transitions during organizational transformations.
Demonstrated proficiency in using Requirements elicitation techniques by conducting user interviews and analyzing various Business Processes.
Conducted JAD (Joint Application Development) Sessions with committee of SME (Subject Matter Experts), Business groups, senior management and IT groups and created BRD (Business Requirement Documents) and Use Cases for project.
Provided reports/presentations, as needed to report progress and project completion goals, to develop Business Requirement Document and Use Cases.
Interacted with Developers and Project Manager to Identify and resolve technical issues.
Developed SRS (System Requirements Specifications) document in IBM DOORS application.
Provided technical expertise and recommendations in assessing new IT software project to estimate LOE.
Prepared Requirements Traceability Matrix in IBM Doors linking BRD, SRS, Test Cases and UATs .
Prepared Activity Diagram using MS Visio.
Created and Updated High Level Impacts and Question Log.
Scrum Master/Project Manager
Computer Science Corporation
09.2012 - 12.2014
Conducted Requirements Gathering sessions with Policy Analyst and Department of Health New York Subject matter Experts to identify business rules, functional requirement, and non-functional requirements
Conducted Requirements walk-through with Client, QA Vendor and Quality Assurance team
Organized and facilitated sprint planning, Daily stand-up meetings, reviews, retrospectives, release planning, demos, and other Scrum-related meetings
Tracks and reports status and other metrics against goals on an ongoing basis
Working with stake holders / product owners to prioritize the requirements for sprint
Protect team from over-commitment, manage backlog, and prioritize resolution of defects/bugs
Track and communicate team velocity and sprint/release progress
Provide visibility to team impediments/risks and helps eliminate them
Created TO BE Business Process Models using MS Visio
Created Functional Requirement Specifications following the Agile Methodology using Rational Suite.
Improved team efficiency by implementing Agile and Scrum methodologies for project management.
Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
Education
Bachelor of Computer Application -
M.S. University
Baroda, Gujarat
Skills
Process/Model tool/IDE: Microsoft Visio, IBM Doors, Version One, Jira, HP Application Life Cycle Management, ADO (Azure DevOps)
Project Management: MS Project, Plan View, Project Delivery Portal
Test Tools: Cucumber, Gherkin
IT Operations: ServiceNow, Jira, Confluence, Azure DevOps
Data Analyst & Healthcare Project Management at Maximus Federal Services/ Healthcare ServiceData Analyst & Healthcare Project Management at Maximus Federal Services/ Healthcare Service