Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arnazia Gorman

Indianola,MS

Summary

Dedicated Personal Care Assistant with a compassionate approach, honed at Grace and Mercy Personal Care. Proven ability to enhance client well-being through exceptional caregiving and active listening. CPR certified, skilled in documentation and customer service, fostering trust and loyalty while ensuring a safe, supportive environment for all clients. Proven ability to resolve conflicts and foster loyalty as a Customer Service Representative, ensuring a positive experience for all.

Overview

8
8
years of professional experience

Work History

Personal Care Assistant

Grace and Mercy Personal Care and Respite
03.2024 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Customer Service Representative

Community Choice Representative
12.2021 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Fast Food Worker

Subway
09.2019 - 10.2021
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
  • Processed orders on POS system and accepted cash and charge payments.

Store Clerk

Four Lane Liquor Stire
05.2021 - 07.2021
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
  • Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
  • Received payments by cash, credit, and personal check and remitted correct change.
  • Educated customers on different promotions, spirits and wines to facilitate buying decisions.

Activity Assistant

Indianola Rehabilitation and Healthcare Center
05.2017 - 07.2017
  • Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
  • Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.

  • Boosted social interaction among residents through the organization of group events and outings.
  • Engaged residents through events, small groups, and personal attention.
  • Communicated with family members and other caregivers to provide updates on well-being and care of residents.

Education

High School Equivalency -

Mississippi Delta Community College
Moorhead, MS
12.2018

Skills

  • Compassionate caregiving
  • CPR certified
  • First aid and CPR
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Professional telephone demeanor
  • Documentation
  • Compassionate communication skills
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Flexible and adaptable
  • Multitasking
  • Organizational skills
  • Money Handling

Timeline

Personal Care Assistant

Grace and Mercy Personal Care and Respite
03.2024 - Current

Customer Service Representative

Community Choice Representative
12.2021 - 04.2024

Store Clerk

Four Lane Liquor Stire
05.2021 - 07.2021

Fast Food Worker

Subway
09.2019 - 10.2021

Activity Assistant

Indianola Rehabilitation and Healthcare Center
05.2017 - 07.2017

High School Equivalency -

Mississippi Delta Community College

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Arnazia Gorman