Arnel Fragoso
Summary
Dynamic leader with a proven track record excelling in customer service and automotive expertise. Skilled in workflow management and team collaboration, consistently driving efficiency and exceeding sales goals. Cultivates lasting client relationships through exceptional communication and listening skills, ensuring high satisfaction and repeat business.
Overview
11
11
years of professional experience
Work History
Express Service Advisor
Luke Fruia Motors
2645 Barnard Rd
03.2021 - Current
- Informed customers of vehicle progress and completion time, service expenses and changes to properly address concerns.
- Managed and prioritized work orders to optimize workflow and productivity within the service department.
- Advised customers of needed work to help make informed decisions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers. Upselling parts and services as needed.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Exhibited high energy and professionalism when dealing with clients and staff.
BDC Sales Representative
Luke Fruia Motors
2645 Barnard Rd
03.2021 - 01.2024
- Expanded customer base through cold calling, networking, and relationship building.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
Safety Officer
Jp Thorpe
13627 West Hardy Road, Houston,TX
06.2020 - 11.2020
- Recognized, documented, and advised on removal of hazards.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Responded to any emergencies as instructed and with utmost efficiency.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
Office Manager
Lone Star Home Healthcare Service
1107 Upas Ave McAllen Tx 78501
05.2016 - 08.2020
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Owner /Manager
Texas Healthcare Sevices
700 Paredes Ave Brownsville, Tx 78521
02.2014 - 03.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
Education
No Degree - Bilingual Education
The University of Texas At Brownsville And Texas Southmost College
Brownsville, TXHigh School Diploma -
Gadys Porter High School
3500 International Blvd Brownsville, Tx 7852105-2020
Certified Medical Billing And Coder - Medical Insurance Billing
STVT
07-2004
Skills
- Technical knowledge
- Service Scheduling
- Automotive Expertise
- Strong Work Ethic
- Customer Service
- Listening Skills
- Multitasking and Organization
- Excellent Communication
- Computer Skills
- Handling Customer Complaints
- Team Collaboration
- Workflow Management
- Call Center Operations
- Sales expertise
- Teamwork and Collaboration
- Multitasking
- Teamwork skills
Timeline
Express Service Advisor
Luke Fruia Motors
03.2021 - Current
BDC Sales Representative
Luke Fruia Motors
03.2021 - 01.2024
Safety Officer
Jp Thorpe
06.2020 - 11.2020
Office Manager
Lone Star Home Healthcare Service
05.2016 - 08.2020
Owner /Manager
Texas Healthcare Sevices
02.2014 - 03.2016
No Degree - Bilingual Education
The University of Texas At Brownsville And Texas Southmost College
High School Diploma -
Gadys Porter High School
Certified Medical Billing And Coder - Medical Insurance Billing
STVT