Arnela Gogalija
Vancouver,WA
Summary
Professional services leader with robust background in managing and optimizing service operations. Known for fostering team collaboration and driving impactful results. Valued for adaptability, reliability, and strong focus on meeting organizational goals. Proven skills in strategic planning, resource allocation, and customer satisfaction enhancement.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Home Care Aide
Department of Social and Health Services
01.2013 - Current
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Maintained detailed patient records, contributing to efficient care coordination among healthcare team members.
Complimentary Services Manager
Homewood Suites Hilton
02.1999 - 06.2019
- Spearheaded initiatives aimed at reducing costs while maintaining high service standards across all functional areas of responsibility.
- Initiated cross-functional team collaborations to address complex customer challenges efficiently while fostering a collaborative working culture within the organization.
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Oversaw budgeting and financial planning for service department, achieving cost savings through streamlined operations and optimized resource utilization.
- Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
Director of Food and Beverage
Homewood Suites Hilton
02.1999 - 06.2019
- Developed a strong team of food service professionals, selecting top talent through comprehensive recruitment initiatives.
- Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
- Maximized profitability with cost control measures, optimizing purchasing processes and reducing waste.
- Established accurate forecasting systems that enabled precise scheduling and inventory management, minimizing shortages and surplus.
- Enhanced revenue growth by developing strategic marketing campaigns targeting local and regional clientele.
Education
Associate of Arts - Physical Therapy
Portland Community College
Portland, OR06-2001
Skills
- Staff Development
- Operations Management
- Sales Support
- Business Analysis
- Operational Efficiency
- Task Delegation
- Problem-Solving
- Time Management
- Work Planning and Prioritization
- Customer Service Management
- Regulations Compliance
- Employee Training and Development
Certification
- General Infection Control Training Course — Centers for Disease Control and Prevention or similar bodies.
- First Aid Certification - American Red Cross.
- Home Care Aide Certification (HCA-C) - Department of Social and Health Services or equivalent state body.
- SQF Practitioner certification by the Safe Quality Foods Institute, emphasizing a comprehensive understanding of food safety standards within the industry.
- Cisco Certified Network Associate (CCNA)
Languages
Serbian
Native or Bilingual
Croatian
Native or Bilingual
English
Full Professional
Timeline
Home Care Aide
Department of Social and Health Services
01.2013 - Current
Complimentary Services Manager
Homewood Suites Hilton
02.1999 - 06.2019
Director of Food and Beverage
Homewood Suites Hilton
02.1999 - 06.2019
Associate of Arts - Physical Therapy
Portland Community College