Arnellia Thomas
Memphis,TN
Summary
Highly communicative customer service professional focused on delivering exceptional customer satisfaction and driving company growth. Proven track record of effectively managing inbound calls and building lasting relationships with customers. Proficient in utilizing CRM systems, with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Motor Vehicle Representative
DMV
Memphis, TN
01.2023 - Current
- Verified ownership documents for accuracy to ensure proper documentation of vehicles.
- Assisted customers with vehicle registration, licensing and titling services.
- Performed audits on completed transactions to verify accuracy prior to submission.
- Advised customers on various options available when registering a vehicle or renewing their license plate sticker.
- Updated customer profiles in the DMV database as necessary.
- Monitored inventory levels of supplies needed for Motor Vehicle Registration Services.
- Provided assistance in answering questions from customers regarding their driver's license status.
- Reviewed customer applications for completeness before processing them through the DMV system.
- Prepared documents for submission to other departments such as Tax Collector's Office or Department of Public Safety when necessary.
- Explained various fees associated with registering a new or used car or truck.
- Resolved customer inquiries related to Motor Vehicle services via phone and email.
- Processed customer payments for motor vehicle transactions.
- Compiled reports summarizing Motor Vehicle Registration activities on a daily basis.
- Assisted customers with filling out forms related to Motor Vehicle Registration Services.
- Issued license plates, stickers, titles and registrations upon completion of required paperwork.
- Ensured compliance with federal, state and local laws regarding motor vehicle registration policies and procedures.
- Issued public notification of official meeting and activities.
Front End Team Lead
Walmart
Memphis, TN
05.2020 - 06.2023
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Balanced cash drawers at the end of each shift.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Resolved customer complaints in a professional manner.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
Money Center Associate
Walmart
MEMPHIS, TN
05.2020 - 06.2023
- Performed daily balancing of cash drawer and money center operations.
- Inspected currency for any signs of counterfeiting prior to acceptance.
- Adhered to organizational protocols when handling confidential information.
- Operated Point-of-Sale terminals efficiently while minimizing errors.
- Received incoming shipments of currency from banks and other financial institutions.
- Monitored security cameras for suspicious activity in the area.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Ensured compliance with company policies and procedures at all times.
- Conducted regular audits of Money Center records to ensure accuracy.
- Processed customer transactions and applied appropriate fees.
- Explained money center rules and regulations to customers.
- Provided training to store employees covering areas such as cash handling procedures and security requirements.
- Balanced the budget, monitored daily cash needs, and informed managers to restock cash when needed.
Insurance Customer Service Representative
Delta Medical Center
Memphis, TN
06.2014 - 08.2015
- Ensured the accuracy of customer data entered into the system.
- Engaged in regular training sessions to stay current with ever-changing insurance policy regulations.
- Facilitated payment processing for premium payments and renewals.
- Greeted customers and provided prompt, courteous service.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
- Developed strong relationships with clients by providing exceptional customer service.
- Investigated discrepancies between actual charges and expected premiums.
Skills
- Appointment Scheduling
- Insurance Verification
- Policy Adherence
- Networking and relationship building
- Customer Education
- Adaptive Learning
- Transaction Processing
- Customer Service
- Data Entry
- Risk management expertise
- Document Management
- Interpersonal Skills
- Payment Collection
Timeline
Motor Vehicle Representative
DMV
01.2023 - Current
Front End Team Lead
Walmart
05.2020 - 06.2023
Money Center Associate
Walmart
05.2020 - 06.2023
Insurance Customer Service Representative
Delta Medical Center
06.2014 - 08.2015