Arnellie Franada
Seattle,WA
Summary
Aiming to leverage a proven knowledge of conflict resolution, customer communications, and customer problem-solving satisfaction skills to successfully fill the role within the company. Frequently praised as adaptable, can be relied upon to help the company achieve its goals. Detail-oriented intelligence professional adept at collecting and processing information. Strategic and organized with excellent verbal and written communication skills. Reviewing records and making sound judgments about personnel, risks and field operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Special Detail Operator (SSD)
Securitas Security Services USA
Seattle, WA
07.2023 - Current
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Trained new staff members on security procedures and protocols.
- Assessed risks and implemented appropriate countermeasures for potential threats.
- Assisted employees who encountered issues with secure access points or badges.
- Investigated reports of suspicious behavior or unauthorized individuals on property.
- Maintained detailed records of all security-related activities and incidents.
- Investigated disturbances in timely manner.
- Provided excellent customer service while maintaining professional demeanor during interactions with staff, visitors, and vendors.
- Coordinated with other departments during large-scale events to ensure proper security coverage.
- Monitored security cameras to ensure safety of premises.
- Secured multiple building and grounds areas with team of 2 personnel.
- Identified security issues with foot patrols of building and grounds.
- Watched simultaneous CCTV feeds to proactively identify concerns.
- Made daily Incident Reports (IR) in regards to issues that occurred within amazon space. Ex: Turnstile strikes
- Made Trouble Tickets (TT) for any malfunctioning devices within the buildings. Ex: Badge readers, broken equipments, etc.
Intelligence Analyst-SOIC Operator
Alexandria Real Estate Equities
04.2023 - Current
- Create SOP's on standard/emergency procedures
- Create logs for roves and documentation for daily duties
- Maintain daily direct contact with SRT security with daily patrols and incidents (loitering, trespassing, etc.) of ARE properties
- Responsible for identifying, analyzing, and supporting all incidents that are either impactful, or potentially impactful to any business, brand or employees
- Dispatch associated calls via telephone and radio, operate access control technology, provide general assistance to both employees, guests, and or clients
- Prepared to respond to, and recover from both crisis and non-crisis incidents
- Responsible for answering routine and emergency calls, monitoring alarms and video equipment, including fire alarms, door alarms, priority door alarms, and provide general assistance to employees, vendors, and guests.
- Maintain various records of communications and events
- Respond to life safety incidents (medical, natural, disasters, etc.)
- Evaluate incidents that may impact client employees or client properties to ensure safety
Sector Supervisor
Securitas Security Services USA
08.2022 - 04.2023
- Kept team compliant with security protocols and appearance standards.
- Supervised teams of 2 in 8 cooperate buildings for security personnel during shift.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
- Oversees daily workflow schedules and assignments of security staff
- Prepare and conduct lunch schedules
- Conduct daily road reports with designated buildings and employees
- Prepare detail, and accurate incident reports when needed
- Promptly respond to incidents in timely manner
- Provide high-level customer service to clients, Amazon employees and security specialists
- Monitor alarm traffic via radio
- Employee PRD (payroll discrepancies)
- Provide approved hours by leader ship/client to specialist to ensure employment needs
- Properly login pick up shifts, call offs and/or NCNS via WinTeam/Excel
- Maintain strong communications with peers/employees to satisfy client/vendor needs
Education
High School Diploma -
Renton Technical College
Renton, WA06.2018
Skills
- Data Collection
- Incident Reporting
- Quality Assurance Controls
- Research and Analysis
- Communication
- Problem Solver
- Computer skills
- Attention to detail
- Proficient in Microsoft Word, Excel, Outlook and PowerPoint
- Type 45 WPM
- Bilingual (Tagalog)
- Verbal and written communications
- Winteam
- LENEL
- Everbridge
- Radio Communications
Certification
Guard Card
Exp: 12/08/2023
CPR
Exp: 11/01/2024
Timeline
Special Detail Operator (SSD)
Securitas Security Services USA
07.2023 - Current
Intelligence Analyst-SOIC Operator
Alexandria Real Estate Equities
04.2023 - Current
Sector Supervisor
Securitas Security Services USA
08.2022 - 04.2023
High School Diploma -
Renton Technical College