ARNELLIE FRANADA
Seattle,USA
Summary
With a proven track record at Amazon Corp. Security, excel in analytical thinking and crisis response, showcasing exceptional team leadership and surveillance monitoring. Spearheaded strategic security improvements, enhancing safety measures significantly. Expertise in Lenel systems and client relations drives operational excellence and ensures robust threat assessment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
AVERT Operator | Amazon Corp. Security
Securitas Security Services
06.2023 - Current
- Analyze situations, make quick decisions, and formulate action plans succinctly.
- Provide outstanding customer service
- Provide analysis of potential threats when detected to Senior and Executive leadership of the company.
- Manage multiple tasks simultaneously while maintaining attention to detail.
- Train new staff members on security procedures and protocols.
- Assess risks and implemented appropriate counter measures for potential threats.
- Investigate/Identify/Observe suspicious behavior or characteristics to better judge incidents that occur.
- Watch simultaneous CCTV feeds to proactively identify concerns to prevent potential threats, incidents, etc. (LENEL, SDOT Cams, world news, etc.)
- Conduct complex and deep dive investigations against a consistent cadence to meet operational metrics while ensuring a high-level of decision quality and critical thinking skills. (Badge traces, Video viewer, device trace, etc.)
- Coordinate with other departments during large-scale events to ensure proper security coverage.
- Monitor security cameras to ensure safety of premises.
- Communications with departments and/or proper personal to ensure safety in regarding incidents that occur Identify security issues with foot patrols of building and grounds.
- Watch simultaneous CCTV feeds to proactively identify concerns.
- Conduct building patrols to detect and better understand investigations that occur.
- Maintain detailed records of all security-related activities and incidents. (Excel, Word Doc)
- Create Trouble Tickets (TT) for any malfunctioning devices within the buildings Badge readers, broken equipment, etc.
- Maintain detailed records of all security-related activities and incidents
- Create detailed timelines for clients with images, specific time/dates, and full descriptions of events, potential threats, issues, and incidents that occur
Intelligence Analyst, SOIC Operator
Allied Universal
01.2023 - 06.2023
- Create SOP's on standard/emergency procedures.
- Maintain documentation for roves and daily duties.
- Responsible for identifying, analyzing, and supporting all incidents that are either impactful, or potentially impactful to any business, brand or employees.
- Dispatch associated calls via telephone and radio, operate access controls, provide general assistance to both employees, guests, and or clients. ·
- Prepared to respond to both crisis and non-crisis incidents.
- Responsible for answering routine and emergency calls, monitoring alarms and video equipment, including fire alarms, door alarms, priority door alarms, and provide general assistance to employees, vendors, and guests.
- Maintain various records of communications and events.
- Respond to life safety incidents (medical, natural, disasters, etc.)
- Evaluate incidents that may impact client employees or client properties to ensure safety.
- Conduct real-time analysis and reporting on security incidents to ensure safety and security of company properties
Security Supervisor | Amazon Corp. Security
Allied Universal
12.2022 - 01.2023
- Keep team compliant with security protocols and appearance standards.
- Supervise teams of 2 in 8 cooperate buildings for security personnel during shift.
- Work in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
- Oversee daily workflow schedules and assignments of security staff.
- Prepare and conduct lunch schedules ·
- Conduct daily reports with designated buildings and employees.
- Prepare detail, and accurate incident reports when needed.
- Promptly respond to incidents in timely manner.
- Provide high-level customer service to clients, Amazon employees and security specialists.
- Monitor alarm traffic via radio
- Employee PRD (payroll discrepancies)
- Provide approved hours by leadership/client to specialist to ensure employment needs.
- Properly login pick up shifts, call offs and/or NCNS via WinTeam/Excel.
- Maintain strong communications with peers/employees to satisfy client/vendor needs.
- Led security operations for Amazon Corporate, overseeing team performance and ensuring compliance with protocols.
- Implemented strategic improvements, enhancing overall safety measures.
Education
Highschool Diploma -
Renton Technical College
Renton, WA06-2018
Skills
- Surveillance Monitoring
- Conflict Resolution
- Crisis Response
- Threat Detection
- Incident Analysis
- Team Leadership
- Client Relations
- Data Collection
- Attention to Detail
- Problem Solver
- Microsoft Word (PowerPoint, Excel, Outlook)
- Smartsheet
- Word Doc
- SharePoint
- Bilingual (English & Tagalog)
- Lenel (S2, Global, Video Viewer)
- Milestone
Certification
- Employee of the month, 02/24
- Guard Card, Exp: 12/2025
- CPR, Exp: 10/2026
Timeline
AVERT Operator | Amazon Corp. Security
Securitas Security Services
06.2023 - Current
Intelligence Analyst, SOIC Operator
Allied Universal
01.2023 - 06.2023
Security Supervisor | Amazon Corp. Security
Allied Universal
12.2022 - 01.2023
Highschool Diploma -
Renton Technical College