Arnes Brkic

• Provided technical support for hardware and software issues across multiple systems, assisted users with troubleshooting and resolving network connectivity problems, documented service requests and solutions in the ticketing system efficiently, collaborated with IT teams to implement software updates and patches regularly, and trained new staff on help desk procedures and customer service best practices.
• Provided first-level support for hardware and software issues.
• Implemented security measures such as antivirus updates, firewall configurations to protect against malicious attacks.
• Configured computer networks using TCP and IP protocols, DHCP servers and other related technologies, documented technical procedures and user instructions for future reference, assisted in implementing security measures for data protection and compliance, assisted with network configuration and maintenance tasks including patching, cabling.
• Provided onsite support for end-users in resolving computer related problems.
• Responded to phone calls, emails, and help desk requests from customers.

• I am a Care-Taker for my disabled sister. I take care of my sister everyday by communicating with her the best way we can, feeding her, doing laundry, etc.
• Provided daily care and companionship to residents in a supportive environment.
• Prepared and served nutritious meals according to dietary needs and preferences.
• Maintained a clean and safe living space through regular housekeeping duties.

I am a Tier 1 Computer Tech. who is the help desk for a bank company called TIAA. I use a Virtual Desktop to do my work as I connect to bank employees laptops and connect in to fix whatever I.T. related issues they're having. If not I raise a ticket up to a tech who takes a deeper look to get it fixed.

• Professional and extremely knowledgeable in Office365, Azure, RSA, Citrix, Active Directory, ServiceNow, Windows OP. Sys., VPN's, Network/Router setup, Ticketing systems, etc.
• Over 7 years of Customer Service Experience.
• Over 3 Years of I.T. experience.

• I am a Real Estate Agent for a small team at Creative Realty of CT LLC. I have managed and worked with over 100+ Clients in booking showings, going out to see homes, contacting inspectors, etc. I have managed/ am managing my own client network, as far as 2 more of my team members networks. I do the work for all 3 of us.
• (ExP Realty)

• I was a Sales Advisor on the sales floor at Bestbuy. I walk around all day asking customers if they need any help, if they do I help them in the best way possible. I have to be Professional at all times and make sure to make the customer leave happy.