ARNESA ZUNIC
Summary
Highly motivated and multifaceted administrative professional with 20+ years of office management and business administration experience within a fast-paced and collaborative infrastructure environment. Efficient and results driven, with strong leadership, analytical, and organizational skills facilitating various production roles, business operations, client relations, and sales workflows.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Office Manager
DRMP, Inc.
Tampa, FL
06.2022 - Current
- Performs high-volume administrative duties in support of 45+ employees, numerous project managers for various engineering services, located in the Tampa, FL and Ft. Myers, FL offices while overseeing both facilities and respective administrative staff.
- Serves as the face of the company, welcoming and directing visitors, directing incoming calls, distributing mail, onboarding new employees, and furnishing a professional, and well stocked office space
- Performs expense reporting, purchasing, vendor invoicing, scheduling, travel arrangements, facility and vehicle maintenance, inventory audits, safety compliance, event planning, fundraising, sponsorships, insurance, license, and membership renewals
- Prepares memorandum, meeting minutes, transmittal letters, technical reports, and various spreadsheets; while maintaining document control and implementing file retention policies and procedures
- Serves as Project Coordinator, partnering closely with Project Managers in preparing subconsultant agreements, project setups, subconsultant invoicing, client billing initiations, proposals, progress reports, revenue reporting, and DBE/MBE reporting for specific clients/contracts
- Provides as-needed additional support to Accounts Payable/Receivable, Marketing, Human Resources, and Information Technology.
Client Services Manager/Event Planner
Plan Ahead Events
Tampa Bay, FL
06.2008 - 06.2022
- Responsible for daily management activities, operations, and coordination for multiple Conferences/Conventions
- Engaged with clients to strategize, plan, and develop programs, agendas, budgets, and services in accordance to event requirements, and prepared competitive proposals and negotiated contracts with service providers and suppliers (i.e., hotels, convention centers and speakers, attendee registrations, exhibitor materials, websites, customer services, etc.)
- Developed, executed, and monitored effectiveness of marketing/promotional campaigns to drive increased attendance and registrations, generating event publicity, and promoting sponsorships.
Business Office Administrator
Danka Office Imaging
St. Petersburg, FL
10.2007 - 06.2008
- Supervised a team of 15+ employees, conducted all office activities and operations to secure efficiency and compliance per company policies and procedures, and established and implemented an organizational goal process
- Managed Account Reports (AR), communicated/reconciled account delinquencies, and provided financial analyses
- Generated financial statements, sales reports, and expense reports for executive review.
Sales Order Processing Specialist II
Danka Office Imaging
St. Petersburg, FL
10.2006 - 10.2007
- Provided quote entry support to sales representatives facilitated necessary approvals to finalize sales orders, and audited order paperwork to ensure adherence to policies and procedures
- Assisted with marketing initiatives, lease return applications/buyouts, customer account research, analyses, action items to correct/update customer data, and interfaced with various business units to expedite order processing
- Mentored, trained, and onboarded new Specialists, resolved all non-compliance issues with sales and administrative management, and participated in divisional meetings; communicating complete order status with sales representatives and managers.
Financial/Business Analyst
UPS Supply Chain Solutions
Louisville, KY
09.2002 - 10.2006
- Elicited and analyzed business requirements, developed Business Requirements Documentation (UPS) according to UPS standards, and prepared future business forecasts utilizing multiple formulas and scenarios
- Generated daily and weekly reports for area managers, researched operational and financial results to allow improvement recommendations for management
- Performed GL and month-end financial data analyses, generated APPO reports, revenue, and expense accruals, maintained financial records for each account and procurement, and submitted weekly and monthly customer invoices
- Managed account portfolios for large corporations such as Hewlett-Packard and Nikon and managed multiple account level reports, which included daily P&L, net revenue to payroll and under and over forty reports
- Prepared monthly PowerPoint presentations and expense accounts for the Director of Operations
- Developed a process to reconcile inventory discrepancies in customers application systems.
Education
BA - Business Administration
American Intercontinental University
Weston, FL01.2007
AA - Business Administration
Jefferson Community College
Louisville, KY01.2005
Skills
SOFTWARE APTITUDE
Adobe
Microsoft Office
Bluebeam Revu 20
Oracle
PKMS
QuickBooks
Deltek
SAP
Certain
EventsAir
Sign Up4
Etouches
CORE PROFICIENCIES
Project Management
Event Planning
Contract Coordination
Data Analysis
Document Control
Client Relations
Leadership
Communication
SDLC
Teamwork
ROI & Root Cause Analysis
Websites
Certification
Notary Public, State of Florida
Language Fluency
- English
- German
- Serbo-Croation
Community Service
- American Society of Highway Engineers, 08/2024, Present, Board Member/Activities Chair, Securing venues and planning events, etc.
- American Public Works Association (APWA), 01/2008, Present, Treasurer, Florida West Coast Branch, Responsible for incoming/outgoing fees, branch expense reconciliation and reporting, committee coordination and APWA regulation compliance.
- American Public Works Association (APWA), 01/2008, Present, Marketing and Website Chair, Florida Chapter, Responsible for social media and main website maintenance.
- American Public Works Association (APWA), 01/2008, Present, Steering Committee Member, Annual APWA Florida Chapter Conference, Coordination with Florida Chapter Board of Directors regarding upcoming conference goals, venue fees, sponsorships, attendee registrations, etc., and serving as the 2025 Co-Chair for the Orlando Show.
- Florida Engineering Society (FES) Pinellas Chapter, 06/2024, Present, Tampa Supersession Committee Chair, Responsible for securing the venue, menu selection, and online and on-site registration services for 600 attendees.
Membershipsawards
- American Society of Highway Engineers, ASHE Tampa Bay
- American Public Works Association (APWA), Florida West Coast Branch, 2023 Community Involvement Award, 2024 Meritorious Award
- American Public Works Association (APWA), Florida Chapter (Entire State), 2023 Meritorious Award, 2024 President’s Award
Timeline
Office Manager
DRMP, Inc.
06.2022 - Current
Client Services Manager/Event Planner
Plan Ahead Events
06.2008 - 06.2022
Business Office Administrator
Danka Office Imaging
10.2007 - 06.2008
Sales Order Processing Specialist II
Danka Office Imaging
10.2006 - 10.2007
Financial/Business Analyst
UPS Supply Chain Solutions
09.2002 - 10.2006
BA - Business Administration
American Intercontinental University
AA - Business Administration
Jefferson Community College
Similar Profiles
Jeff MillerJeff Miller
Lead Visualization Designer at DRMP, Inc.Lead Visualization Designer at DRMP, Inc.
Wesley DevaultWesley Devault
Field Technician at DRMP, IncField Technician at DRMP, Inc
KATHY ADAMSKATHY ADAMS
Senior Roadway Inspector at DRMPSenior Roadway Inspector at DRMP
Michele MorrisMichele Morris
Office Manager at Granny NANNIESOffice Manager at Granny NANNIES
Katrina SackettKatrina Sackett
Office Manager at Caliber CollisionOffice Manager at Caliber Collision