Summary
Overview
Work History
Education
Skills
Certification
Professional Memberships
Timeline
CustomerServiceRepresentative

Arnesha Berry

Little Rock,United States

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Chic-Fil-A
01.2024 - 04.2024

Listen to customer concerns, answer customer questions and provide information about the company's products and services. In some cases, customer service representatives may also take orders and set up new customer accounts.

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Overnight stocker

Walmart
08.2023 - 01.2024
  • Organizing shelves
  • Retrieving items from back storage
  • Removing defective items
  • Collaborating with team for product replenishment post-reopening
  • Inspecting shipments
  • Unpacking boxes
  • Verifying packing slips
  • Tracking merchandise
  • Retrieving orders
  • Transporting products.

Caregiver

Home Instead
08.2022 - 06.2023

Helps people with everyday living tasks such as washing, clothing, grooming, using the restroom, moving, and traveling to and from meals and activities in accordance with their particular care plan. permits and promotes citizens to take on as much personal care as they can.

  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Shift Manger

Burger King
01.2022 - 06.2023
  • Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings
  • Provides coaching and feedback to Team Members to increase the restaurant team's capabilities and raise restaurant performance.

Office Coordinator

Coahoma Community College
08.2021 - 05.2023
  • Provide administrative support
  • Manage supplies
  • Schedule tasks
  • Manage vendor relations
  • Ensure efficient task completion
  • Greeting incoming visitors professionally
  • Processing mail, packages, and deliveries
  • Scheduling meetings, appointments, and travel
  • Assisting with bookkeeping and office records maintenance.

Shift Manger

Wing Stop
06.2020 - 12.2022
  • Assist the District Manager in managing the store's day-to-day activities
  • Proactively lead and cultivate a robust team within the store
  • Evaluate staff performance and implement rules and regulations
  • To make sure the crew and the restaurant are upholding standards, do routine inspections.

Education

Associate of Science - Nursing

Coahoma Community College
Clarkdale, MS
05.2025

High School Diploma -

Clarksdale High School
Clarksdale, MS
05.2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Computer Proficiency
  • Money handling abilities
  • Customer satisfaction measurement
  • Microsoft Outlook
  • Scheduling
  • Appointment Scheduling
  • Order Processing
  • Coordination
  • Sales expertise

Certification

OLCC Service Permit

Professional Memberships

Sports Medicine,2017, 2018, 2019

Timeline

Customer Service Representative

Chic-Fil-A
01.2024 - 04.2024

Overnight stocker

Walmart
08.2023 - 01.2024

Caregiver

Home Instead
08.2022 - 06.2023

Shift Manger

Burger King
01.2022 - 06.2023

Office Coordinator

Coahoma Community College
08.2021 - 05.2023

Shift Manger

Wing Stop
06.2020 - 12.2022

Associate of Science - Nursing

Coahoma Community College

High School Diploma -

Clarksdale High School
Arnesha Berry