Arnesha Jackson
Indianapolis,IN
Summary
Knowledgeable Case Manager experienced in coordinating care for clients within any setting . Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
3
3
years of professional experience
Work History
Case Manager
Recovery Center Of America
Indianapolis, IN
10.2021 - Current
- Helped patients receive appropriate, high-quality care with good results.
- Partnered with physicians, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and document patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Collaborated with external agencies to meet educational and transitional for aftercare plans
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and document patient interactions and interventions in electronic charting systems.
Therapist Intern
Recovery Center Of America
Indianapolis, IN
03.2021 - 10.2021
- Documented therapeutic goals and client progress.
- Implemented therapeutic interventions to promote awareness and growth.
- Assessed client needs and developed treatment plans.
- Built trust and rapport with compassionate approach.
- Completed biopsychosocial assessments to determine best courses of actions.
- Guided group therapy for clients with focus on self-advocacy, self-healing and empowerment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Care Coordinator
Managed Healthcare Services
Indianapolis, IN
10.2019 - 06.2020
- Determine the client's need for special assessment activities for complex cases, effectively handling care plans.
- Updated policies and procedures, leading to continuous improvement of resident assessments and care
- Promoted activities focused on the health of the patients and their community, including outreach quality improvement and panel management.
- Supported patient care excellence via referring them to community resources for job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance
- Served as a liaison between family services and medical providers to help families who face issues such as disabilities, abuse, or poverty
- Received and responded to customer requests via letters, emails, telephone calls, and in-person interactions.
- Aided colleagues, managers, and customers through regular communication and assistance.
Case Manager
Department Of Children And Family Services
Indianapolis
08.2018 - 10.2019
- Helped patients receive appropriate, high-quality care with good results.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and document patient interactions and interventions in electronic charting systems.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Evaluated treatment plans against individual goals and healthcare standards.
- Managed caseload of 35 children in the welfare system to provide comprehensive, community-based care.
- Consulted with parents, children, and clinicians to devise and manage ongoing care plans for at-risk children
- Completed risk assessments such as CANS, case plans, and safety plans to address the client's needs
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Ensured case notes and court reports were detailed and up to date regarding clients' progress or digression.
- Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.
- Monitored student progress and reviewed and revised IEP to meet emerging student needs.
Education
Master of Arts - Clinical Social Work
Walden University
Minneapolis, MN11.2023
Bachelor of Science - Human Services
Shorter University
Rome, GA08.2017
Skills
- Annual Case Reviews
- Case Management Tracking
- Court Mandated Reporter
- Intervention Plans
- Group Therapy
- Case Planning
- Crisis Intervention
- Resource Identification
- Multitasking and Organization
Timeline
Case Manager
Recovery Center Of America
10.2021 - Current
Therapist Intern
Recovery Center Of America
03.2021 - 10.2021
Care Coordinator
Managed Healthcare Services
10.2019 - 06.2020
Case Manager
Department Of Children And Family Services
08.2018 - 10.2019
Master of Arts - Clinical Social Work
Walden University
Bachelor of Science - Human Services
Shorter University
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