Arneshia Maeweather
Okolona,MS
Summary
To seek the position in customer service & sales jobs which will provide me challenges in my skills & amazing growth in every area.” Authorized to work in the US for any employer Results-driven Collections Representative with a knack for getting debtors to open-up and communicate. Outstanding negotiation and customer service skills. Proficient in processing payments and accurately recording information.
Overview
11
11
years of professional experience
Work History
Collections Representative
Alorica
05.2023 - Current
- Tell customers their past due balance
- Call customers about their past due balance and take incoming calls
- If customer is unable to pay past due balance we look at payment options like settle less then full balance or put the customer on payment program
- Take payments and select due dates the customers will like to choose in order to make payments look at customer statements and transactions for them
- Mostly just a debt collect so the customer can pay their debt
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
Technical Support Representative
Teleperformance
08.2022 - Current
- Trouble shoot iPhones
- Help customer resolve their issues
- Make reservations for customers to bring their devices in if something is wrong with it and I will schedule them a appointment
- Also helped troubleshoots iPads and AirPods as well
- And also take payment information if the customer wanted to place an order on any accessories and order it for them
- Processed refunds, orders and customer transactions
- Assisted customers with questions
- Interacted with customers through live chat
- Kept records of customer complaints
- Booked appointments
- Managed customer accounts
- Handled billing issues and order inquiries
- Outbound calls
- Sales calls
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
Deposit Specialist
Bank of America
09.2020 - 03.2022
- Perform debit, credit, & gift card settlements
- Order, cancel, & re-issue debit, credit, and instant issue cards
- Review, process, & resolve card disputes & fraudulent transactions
- Immediately reported discrepancies and assisted in clearing discrepancies.
- Processed account maintenance requests and checked for alignment with bank policy.
Customer Service Representative/Sales Representative
Apple
06.2019 - 09.2021
- Help customers discover how Apple products can transform the way they work — and you build loyalty by maintaining those customer relationships
- Strong people skills for problem solving
- Ability to maintain composure and customer focus while troubleshooting and solving technical issues
- Ability to adhere to a schedule of customer appointments
- Creative instruction style
- Organized and detailed
- Personable and approachable
- Extensive knowledge of Apple Products
- Creative problem solver
- Exceptional communication skills.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Insurance Sales Representative
Sitel, Remote
06.2017 - 06.2019
- Explains various insurance policies and products to potential and existing clients; guides clients in selecting coverage to best meet their needs
- Suggests modifications and updates to clients existing insurance policies
- Builds customized insurance policies and packages to meet clients needs.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Sales Representative/Scheduler Coordinator
Pyx Health
12.2015 - 12.2017
- Scheduling coordinators work in a variety of corporate settings and manage the calendars and agendas of key personnel
- They arrange appointments, book venues for scheduled meetings, and make travel arrangements
- They may also keep Scheduling coordinators work in a variety of corporate settings and manage the calendars and agendas of key personnel
- They arrange appointments, book venues for scheduled meetings, and make travel arrangements
- They may also keep
Customer Service Representative
Concentrix - Remote
05.2012 - 12.2015
- Responsible for providing a broad variety of administrative, operational and staff support services for an assigned group(s) or manager(s)
- Actively engaged in report writing, tracking and compiling; research, exception processing, data entry, record keeping, and/or data maintenance
- Responsible for ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures
- Perform reviews and evaluations of work quality and productivity standards for assigned product line and/or work area
- Have responsibility to review reports, loan files and other policies and procedures to promote quality execution of the loan operations functions and the related transactions that impact the financial statements
- Use of PC based software packages for word processing, graphics, spread sheets, databases, etc
- Also maintain Emails, & Chat with customers
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High school diploma -
Okolona High School
Okolona, MSSkills
- Banking
- Financial services
- Communication skills
- Data entry
- English
- Customer service (5 years)
- Analysis skills
- Sales
- Technical sales
- Technical support (5 years)
- Software troubleshooting
- IT support
- Troubleshooting
- Computer Networking
- Mortgage Banking and Analysis
- Correspondence Writing
- Bankruptcy Knowledge
- Loan Origination and Underwriting
Languages
English
Full Professional
Timeline
Collections Representative
Alorica
05.2023 - Current
Technical Support Representative
Teleperformance
08.2022 - Current
Deposit Specialist
Bank of America
09.2020 - 03.2022
Customer Service Representative/Sales Representative
Apple
06.2019 - 09.2021
Insurance Sales Representative
Sitel, Remote
06.2017 - 06.2019
Sales Representative/Scheduler Coordinator
Pyx Health
12.2015 - 12.2017
Customer Service Representative
Concentrix - Remote
05.2012 - 12.2015
High school diploma -
Okolona High School