ARNESSA CRUZ

HALO is a Promotional Products distributor selling branded merchandise.

• Managed to help grow annual revenue for 3-5 accounts from $1M to $3M per account as the only PAM in the POD.
• Developed product assortment plan and sourcing of all products for client webstores.
• Served as a liaison between HALO and assigned clients for all ecommerce program business.
• Coordinated with key internal resources to ensure predefined launch dates for merchandise/program refreshes, and inventory reorder points are met.
• Created load information for each item/product for the Ops team to load; including load sheets, size charts, and web ready photography.
• Worked with the client and internal resources to create promotional and annual marketing plans.
• Analyzed sales reports and identify new sales opportunities based on sales history and industry trends.
• Created new SKUs and item descriptions to implement onto the programs webstore.
• Oversaw the user experience of the webstore in NOPcommerce by directly communicating with the primary point of contact of the program.

California Tattoos is the world’s largest supplier of temporary tattoos.

• Provided high-quality customer service, communicating to clients with appropriate and relevant status updates.
• Gathered project requirements and manage all production aspects on behalf of the client, working with vendors on delivery timetables and maintaining on updated status of assigned projects.
• Inputted all project specifications and relevant data into an internal procurement system and maintain key data points in the system, including customer quotes, purchase orders, and invoices.
• Key liaison between internal and external stakeholders, agencies, and suppliers to ensure quality and on-time delivery within budget.
• Execute production efficiently in accordance with the procedures described in business processes.
  Identify and develop programmatic solutions, which are both beneficial and economical for the client and California Tattoos.
• Assisted Account Managers in compiling account and project updates for key presentations as directed.
• Collaborated with the Strategic Sourcing Team, investigated potential suppliers and made recommendations based on knowledge of manufacturing limitations, supplier facilities, and scheduled availability to derive cost efficiencies for projects or campaigns.
• Engaged in a consultative partnership with the client to improve achievement of marketing goals on assigned projects.
• Ensure goal tracking and achievement of SLAs and KPIs is consistent with client standards and contractual requirements and internal KPIs related to operational efficiency.

Soho Studio Corp/TileBar is the supplier of the largest diversified collection of mosaic tiles and unique building products.

• Reviewed and evaluated factory shipping and production while working closely with the vendors in China, Spain, and Italy on incoming container shipments, where I’d coordinate with ocean freight and air freight carriers such as Interglobal and Airways on a daily basis.
• Understood when to use HTS, Harmonization Codes, waybills, and NAFTA forms. Familiarized with duties and taxes, BOL's for freight shipments, and filling out commercial invoices.
• Negotiated prices and terms, and monitored all unreasonable price increases. Overseeing quality control, ensured that products met and maintained safety standards.
• Performed monthly reconciliation of open purchasing orders.
• Managed vendor purchase order process including dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations, as well as, prepared proper documentation for international shipments.
• Computed and created purchase orders in SalesPad to monitor stock levels, verify purchase requisitions and expedite customer orders.

California Tattoos is the world’s largest supplier of temporary tattoos.

• Providing superior customer service while handling inbound calls for order placement and product inquiry.
• Familiar with shipping internationally and domestically; understanding how to use HTS, Harmonization Codes and waybills; processed NAFTA documents, and understood how to communicate duties and taxes to our customers. Created BOL’s for freight shipments, and filled out commercial invoices.
• Quoted freight and negotiated shipping costs with carriers.
• Managed inventory of stocked products. Produced and shipped approved samples to customers and met production deadlines to ship out products accordingly to meet customers event dates.
• Entered over 80-100 purchase orders received daily via email into ERP database system to begin printing daily.
• Played a key role delivering the highest standard of customer service in every interaction across multiple channels to create an impactful experience and drive the success of over 100+ distributors in the U.S.
• Partnered with sales representatives to surpass customer service expectations and goals.
• Drive repeat business by providing, excellent service, accurate and thorough product and service knowledge to customers and through relationship building with customers.
• Kept customers informed on the status of their order, reconcile errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.