Arnesshee Nutton
Aurora,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking ,passionate , and eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Bartender
Hotel Indigo New Orleans
12.2021 - 08.2022
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Helped management plan and serve bar menu exceeding customer expectations.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Obtained cash bank and stocked service bar to prepare for operation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Assisted with inventorying beverage stock and bar supplies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
CSR - Customer Service Representative
Triumph Krav Maga
02.2019 - 06.2020
- Greeted guest and answered any questions they had about the establishment
- Also made sure everyone was having a good time.
Corporate Trainer/Server
Creole Cuisine Restaurant Concepts
02.2017 - 03.2019
- Maintained cleanliness of station and tables in assigned section as well as restaurant
- Trained new servers on restaurant procedures and ensured new trainees were knowledgeable of menu and drink items
- Made drink and menu recommendations and upsold guests on menu and wine items
- Data Entry
Omni Hotels
03.2016 - 01.2017
- Quickly and accurately entered data into company computer systems, including MS Office, spreadsheets and databases
- Paid attention to details to identify discrepancies and errors and conducted research to resolve discrepancies
- Worked independently to maintain accurate records by conducting data integrity checks, correcting errors and eliminating duplicate records
- Maintained client confidentiality and followed company security and data integrity policies to ensure all records are accurate and complete
Cashier
Budget Saver
04.2015 - 12.2016
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greet customers entering establishments
- Maintain clean and orderly checkout areas.
Sales/Cashier/Customer Service/ Data Entry
Victoria's Secret
08.2012 - 08.2013
- Handle all customer payment and credit transactions
- Attended meetings and trainings as scheduled
- Perform basic administrative and other duties as assigned
- Maintain the appearance of the showroom & work area.
- Worked with floor team and managers to meet wide range of customer needs.
- Utilized POS system to handle customer cash and credit card transactions.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Utilized various software applications to process customer orders.
- Referred to price sheets and special sale bulletins to enter price changes.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used POS system to enter orders, process payments and issue receipts.
- Developed and managed relationships with customers to increase customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed refunds and exchanges in accordance with company policy.
- Maintained accurate records of customer transactions for reporting purposes.
- Identified and resolved discrepancies and errors in customer accounts.
- Redeemed coupons to discount purchases.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Set up new sales displays each week with fresh merchandise.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
- Learned duties for various positions and provided backup at key times.
- Counted money in drawers at beginning and end of each shift.
- Checked personal identifications during alcohol and tobacco sales.
- Met customer service goals and exceeded customer expectations.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma - Criminal Justice
John Ehret High School
Criminal Justice
American Intercontinental University
University of Louisiana
Skills
- Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle
- Multiple concurrent projects (5 years)
- Exceptional listener and communicator who effectively conveys information verbally and in writing
- (4 years)
- Proven relationship-builder with unsurpassed interpersonal skills (4 years)
- Seasoned professional whose honesty and integrity provide for effective leadership and optimal
- Business relationships (4 years)
- Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas (5 years)
- Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks (4
- Years)
- Dependable, responsible contributor committed to excellence and success (4 years)
- Energetic performer consistently cited for unbridled passion for work, sunny disposition, and upbeat,
- Positive attitude (4 years)
- Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new
- Concepts (4 years)
- Microsoft office (1 year)
- Customer Service
- Food Service
- Crew Member
- Upselling
- Bartending
- POS
- Host/Hostess
- Cashiering
- Typing
- Serving Experience
- Cash Handling
- Sales
- Microsoft Powerpoint
- Data Entry
- Restaurant Experience
- Organizational Skills
- Hospitality and Accommodation
- Energetic and Outgoing
- Professional Service Standards
- Performance Improvement
- Attending Multiple Customers
- Engaging Customers
- Reconciling Cash Drawers
- Teamwork and Professionalism
- Hospitality Service Expertise
- Classic Cocktails
- Team Training
- Health Code Compliance
- Wine and Beer Recommendations
- Food Preparation and Safety
- Clear and Effective Communication
- Liquor Law Compliance
- Cash Handling and Management
- Bartending License
- Excellent Judgment
- Private Events and Catering
- Aloha POS
- Suggestive Selling
- New Hire Training
- Patron Experiences
- Liquor, Beer and Wine Knowledge
- Responsible Serving
- Financial Administration
- Complex Problem-Solving
- Mixology Techniques
- Maintaining Glassware Stock
- Preparing Garnishes
- Safe Serving Knowledge
- High-Volume Environments
- Monitoring Alcohol Consumption
- Guest Satisfaction
- Safe Food Handling Procedures
- Organizational Abilities
- Stamina and Endurance
- Billing and Payment Processing
- Age Identification and Compliance
- Sales Expertise
- Handling Difficult Customers
- Anticipating Guest Needs
- Recipe and Menu Memorization
- Good Conversationalist
- Credit and Cash Transactions
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Bartender
Hotel Indigo New Orleans
12.2021 - 08.2022
CSR - Customer Service Representative
Triumph Krav Maga
02.2019 - 06.2020
Corporate Trainer/Server
Creole Cuisine Restaurant Concepts
02.2017 - 03.2019
Omni Hotels
03.2016 - 01.2017
Cashier
Budget Saver
04.2015 - 12.2016
Sales/Cashier/Customer Service/ Data Entry
Victoria's Secret
08.2012 - 08.2013
High School Diploma - Criminal Justice
John Ehret High School
Criminal Justice
American Intercontinental University
University of Louisiana
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