Arnetress Reese
Lizella,GA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
9
9
years of professional experience
Work History
Customer Service Desk Associate
The Home Depot Inc
08.2020 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers checkout stations to verify adequate cash supply.
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
Medical Office Assistant
Benjamin Laurence
01.2015 - 10.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
HeadCashier/Customer Service/Sales Associate
Lowes
03.2015 - 01.2019
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Diploma -
Central High School
Macon, GA01.2010
Skills
- Active Learning
- Call center experience
- Customer Focus
- Complaint Handling
- Customer Service
- Appointment Scheduling
- Microsoft Outlook
- Account Management
- Desktop support
- Account updating
Timeline
Customer Service Desk Associate
The Home Depot Inc
08.2020 - Current
HeadCashier/Customer Service/Sales Associate
Lowes
03.2015 - 01.2019
Medical Office Assistant
Benjamin Laurence
01.2015 - 10.2020
Diploma -
Central High School
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