Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Arnetta A. Leach

Washington

Summary

Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.

Overview

10
10
years of professional experience

Work History

Store Manager

Lids
Arlington
06.2025 - Current
  • Managed daily store operations, ensuring a high level of customer service.
  • Trained and supervised staff to enhance sales techniques and product knowledge.
  • Implemented inventory management practices to maintain optimal stock levels.
  • Developed promotional displays to attract customers and increase sales potential.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Assistant Manager

FootLocker
Arlington
09.2024 - 06.2025
  • Coached and motivated team to enhance sales and elevate customer service standards.
  • Achieved high customer satisfaction by mastering product knowledge and collaborating with colleagues.
  • Shared expertise in products and trends to fulfill customer needs effectively.
  • Delivered on sales, customer experience, merchandising, visual, and operational goals.

Guest Service Agent Overnight Auditor

Hilton
Washington
09.2023 - 06.2025
  • Resolved guest queries promptly, ensuring high satisfaction levels.
  • Maximized room occupancy through effective upselling of hotel services.
  • Demonstrated in-depth knowledge of room categories, rates, and packages.
  • Examined and audited accounts related to guest stays for accuracy.

Assistant Store Manager

The Children’s Place
Oxon Hill
07.2022 - 09.2024
  • Monitored progress of team members against key business metrics while effectively communicating goals.
  • Maintained high standards throughout the store by serving as a positive role model.
  • Executed floor set planning in alignment with brand guidelines, promoting teamwork and idea sharing.
  • Interacted enthusiastically with coworkers and the public to create a welcoming environment.

Lead Consultant

FedEx Office
Washington
04.2023 - 02.2024
  • Oversaw office documentation management to ensure accuracy and accessibility.
  • Directed production flow to guarantee completion of all orders without errors.
  • Responded urgently to customer needs within the shop environment.
  • Managed all catering orders and daily sales operations effectively.
  • Operated point-of-sale (POS) systems along with back office functions, including daily financial reports.

Same Day City Courier

FedEx Office
Washington
11.2015 - 04.2023
  • Received daily route information from centralized dispatcher via company-provided handset.
  • Operated company vehicle for pick-up and delivery services for FedEx Office Center and customers.
  • Ensured compliance with safety regulations and standards when handling perishable items.
  • Executed additional duties within assigned center during non-delivery periods.
  • Conducted monthly maintenance, detailing, and cleaning of vehicle.

Education

High School -

F.W Ballou Senior High School
Washington, DC
06.2011

Skills

  • Communication skills
  • Leadership abilities
  • Task prioritization
  • Customer support expertise
  • Quick learning under pressure
  • Staff management
  • Strategic mindset

References

References available upon request.

Timeline

Store Manager

Lids
06.2025 - Current

Assistant Manager

FootLocker
09.2024 - 06.2025

Guest Service Agent Overnight Auditor

Hilton
09.2023 - 06.2025

Lead Consultant

FedEx Office
04.2023 - 02.2024

Assistant Store Manager

The Children’s Place
07.2022 - 09.2024

Same Day City Courier

FedEx Office
11.2015 - 04.2023

High School -

F.W Ballou Senior High School

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