Arnetta Griffin
Las Vegas,NV
Summary
I have 20 years of industry experience. I am adaptable, with a strong commitment to my team and the communities I serve. Managed and negotiated with multiple vendors through various projects to maximize investments. Have led multiple upgrades and renovation programs across different properties and markets to maximize profit potential. A passion for customer satisfaction. Proven people management skills as a servant leader. Strong with budget management and optimization. Proven experience with diverse portfolios and customer types. Proficient with standard technology resources, including the full office suite. I am also familiar with market specific software offerings such as Yardi, Onesite, Rent Cafe, Vendor Cafe & Ops Technology.
Overview
20
20
years of professional experience
Work History
Community Manager
Decron Properties
01.2018 - 06.2024
- Managed a 187-unit community within the company’s budget
- Managed $500k renovation on leasing office fitness center, cyber lounge, parcel pending lockers
- Plus $2.7 million on ADU’s
- Supervised staff, implementing developmental plans with an emphasis on personal growth and career paths
- Trained all new associates
- Generated and collected monthly revenue in accordance with budgeted goals
- Managed resident relations with tact, diplomacy, and courteous communications
- Maintained monthly budgeted occupancy while ensuring highest market rents were achieved
- Created and executed marketing strategies to achieve the budgeted Occupancy, Gross Potential and Rent Growth goals of the community
- Ensured that deposits, rental payments, and late/NSF charges collected on a timely basis
- Prepared and completed monthly reclasses as required by accounting
- Completed monthly Variance Reporting Analysis
- Prepared annual budgets
- Complete processing of invoices in a timely manner
- Review and manage all expenses weekly to maintain within budgeted guidelines
- Obtain proposals from vendors as needed for projects
- Analyze scopes of work and make sure the comparison is 'apples to apples.' Utilized bid chart and made recommendation to submit to Portfolio Manager.
Assistant Business Manager
Alliance Residential Company
05.2017 - 01.2018
- Facilitated rent and delinquency collections and managed deposits of rent payments
- Coded and processed all invoices through Payscan
- Processed all Statement of Deposit Accounting
- Purchased supplies for the property and conducted inventory
- Responded to resident requests and worked with residents to minimize and resolve resident problems and complaints
- Assisted the Maintenance Supervisor to ensure apartments were ready for move in and maintained in a satisfactory manner
- Conducted move-in orientations and apartment inspections
- Conducted site tours, effectively sell to prospects and lease apartments
- Processed Accounting Month End
- Assisted Business Manager with Variance Analysis every month.
Accounts Payable Analyst
Essex Property Trust
10.2014 - 05.2017
- Input construction invoices into Yardi Voyager/Payscan Accounting System
- Managed Payscan workflows to ensure accurate coding, required lien waivers and documents
- Checked invoices for proper approvals and account coding
- Ensured lien waivers and other required documents were obtained from vendors
- Thoroughly understood construction budgets, contracts, and purchase orders
- Verified budgets and contracts had sufficient funds to cover payments
- Communicated with vendors regarding payment status, general inquiries or missing required documents
- Communicated with project managers to resolve budget or payment issues
- Prepared payable expense reclasses, as necessary
- Transmitted invoices to Project Manager on a weekly basis
- Collaborated with vendors and Project Managers to resolve issues related to invoices, budgets, and contracts
- Matched invoices with internal Purchase Orders
- Coordinated with contract administrators to verify all vendor insurance was compliant with company policies.
Administrative Assistant
John Stewart
09.2104 - 10.2014
- Assisted in Annual Re-Certification Process
- Prepared and maintained resident files
- Assisted residents with maintenance service requests
- Assisted in reviewing applications and verifications for completeness and consistency
- Maintained general office supplies
- Scheduled applicants for interviews to become qualified.
Off Campus Housing Assistant
Stanford University
04.2014 - 09.2014
- Updated Excel spreadsheet for 2014-2015 leased Off Campus Complexes
- Entered new leased units into File Maker Pro
- Create and maintain files for all new leased apartments
- Scheduled and installed routers and phone service for new residents.
Property Administrator
Solari Enterprises, Inc.
03.2014 - 04.2014
- Assisted in Annual Re-Certification Process
- Prepared and maintained complete resident files
- Assisted residents with maintenance service requests
- Assisted in annual unit inspection process
- Maintained general office files
- Assisted in after school programs for residents under 18.
Property Manager
Trinity Management Services
03.2012 - 02.2013
- Managed multiple buildings inclusive of 236 units
- Supervised maintenance staff along with maintaining resident relations
- Collaborated with outside vendors and responsible for vendor correspondence in the bidding process
- Maintained an average economic occupancy of 95% or higher during my duration at this property
- Assisted the Regional Manager with obtaining bids and yearly increases for the property budget.
Assistant Property Manager
Prometheus Real Estate Group
11.2004 - 12.2010
- Supervised the leasing and maintenance staff along with maintaining resident relationships
- Hired and collaborated with outside vendors on various property renovations
- Accountable for vendor correspondence in the bidding process
- Prepared monthly variance report and managed financial processing including purchasing, A/P and A/R
- Prepared Accounting Month End Report
- Assisted in budget preparation.
Education
General Education -
Santa Clara High School
Santa Clara, CASkills
- Community Engagement
- Tenant and eviction laws
- Daily Operations Management
- Property Inspections
- Resident relations
- Employee Performance Management
- Staff Training
- Property Management
- Financial budgeting and reporting
- Operations Management
- Property tours and inspections
- Vendor Management
- Administrative abilities
- Proficient in Software
- Leasing and sales
- Conflict handling
- Maintenance Oversight
- Daily operations oversight
- Online Advertising
- Customer Relationship Management
- Customer Support
- Payment Processing
- Staff Management
- Employee Recruitment
- CRM Software
- Knowledgeable in Software
- Team Training
- Meeting participation
- Property Tours
- Workplace Safety
- Maintenance knowledge
- Facility repair reporting
- Payment management
- Decision-Making
- Clear Communication
- Creative and Adaptable
- Customer Relations
- Maintenance Management
- Budget Preparation
- Fair housing mandates
- Capital Projects Management
- Tenant relations
- Microsoft Office
- Customer service-focused
- Financial Reporting
- Data Entry
- Relationship Building
- Multi-family property management
- Staff Coordination
- Personnel Management
- Grounds and Facility Inspection
- Payment Collection
- Dispute Handling
- Employee Motivation and Guidance
- Client Relations
- Rent Pricing Optimization
- Tracking operating expenses
- Vacancy Marketing
- Complaints Investigation
- Monthly Fee and Payment Collection
- Property Showing
- Codes Compliance
- Violation Resolution
- Mobile Device Operation
- Office Staffing
- New Construction
- Market Tracking
- Preparing property agreements
- Tenant Eligibility Determination
- Financial Oversight
- Disturbance Handling
- Building operations
Timeline
Administrative Assistant
John Stewart
09.2104 - 10.2014
Community Manager
Decron Properties
01.2018 - 06.2024
Assistant Business Manager
Alliance Residential Company
05.2017 - 01.2018
Accounts Payable Analyst
Essex Property Trust
10.2014 - 05.2017
Off Campus Housing Assistant
Stanford University
04.2014 - 09.2014
Property Administrator
Solari Enterprises, Inc.
03.2014 - 04.2014
Property Manager
Trinity Management Services
03.2012 - 02.2013
Assistant Property Manager
Prometheus Real Estate Group
11.2004 - 12.2010
General Education -
Santa Clara High School
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