Arnette Sanders
Wichita,KS
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
33
33
years of professional experience
Work History
Store Manager
Pacsun
02.2014 - Current
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
Forever 21
03.2009 - 02.2014
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Store Manager
Harold's
03.2008 - 03.2009
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Area Sales Manager
Dillard's
02.1997 - 03.2008
- Executed proven strategies to hit sales quota and help company achieve goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Built lasting relationships with clients through outstanding customer service interactions.
Customer Service Manager
Checkers
03.1990 - 02.1997
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Education
Associate of Science - Business
Phillip County Community
05.1989
High School Diploma -
Clarksdale High School
Clarksdale, MS05.1986
Skills
- Staff Training
- Shift Checklists
- Employee Motivation
- Leadership
- Implement leadership and coaching programs
- Extremely effective in work settings through use of collaborative skills
- Plans, organizes, and prioritizes task to meet established goals
- Implementation of program directives
- Ability to collect and present data to inform management of progress
- Ability to formulate action plans
- Effectively and timely executions of Visual directives
Accomplishments
- Lead team to win numerous region awards for excellent sales, contest.
- Consistently achieved shrink results below district, region and company standards of < 1%.
- History of maintaining gross margins above region and company.
Timeline
Store Manager
Pacsun
02.2014 - Current
Store Manager
Forever 21
03.2009 - 02.2014
Store Manager
Harold's
03.2008 - 03.2009
Area Sales Manager
Dillard's
02.1997 - 03.2008
Customer Service Manager
Checkers
03.1990 - 02.1997
Associate of Science - Business
Phillip County Community
High School Diploma -
Clarksdale High School