Summary
Overview
Work History
Education
Skills
Timeline
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Arnette Ward

Las Vegas,Nevada

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

Sr. Client Success Manager

Atmosphere TV
01.2022 - 05.2023
  • Inbound customer requests and think critically to solve problems, drive satisfaction, and ensure successful customer onboarding
  • Own the customer experience as you provide quality product and technical solutions to help customers realize their goals utilizing our products and services
  • Reach and exceed key performance indicators including (1) first response time, (2) tickets closed, (3) ticket efficiency (time elapsed to close), (4) number of cancellations, (5) customer satisfaction, and (6) percentage of tickets escalated.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Launched quality assurance practices for each phase of development
  • Developed comprehensive account plans outlining growth opportunities, risks, and mitigating actions for each assigned account.

Account Executive

Atmosphere TV
06.2021 - 01.2022
  • Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
  • Collaborated with internal teams to develop account strategy.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
  • Built relationships with customers and community to promote long term business growth.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Set and achieved company defined sales goals.

Professional Website Specialist/ Social Media Advisor

GoDaddy
04.2019 - 09.2020
  • Resulted in hitting 125% to quota, record breaking team, maintaining current accounts and client
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Led successful sales presentations to prospective clients, resulting in increased partnerships and collaboration opportunities.
  • Developed and implemented systems to track customer feedback and satisfaction.
  • Collaborated with internal departments to align marketing campaigns.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Devised and implemented strategies to optimize digital marketing campaigns.
  • Mentored junior team members, fostering professional growth through guidance on best practices in the industry.

Creative Director/Videographer

MAJOR MOTIVES,LLC.
01.2013 - 01.2018
  • Communication Facilitator between the various elements involved in the production
  • Performed all tasks,on and off set, as required by director/producer to their complete satisfaction
  • Boom Operator/ Sound Designer/ Photographer/ Videographer.
  • Carefully prepared design layouts into prepress files for offset, web and digital printing.
  • Balanced competing priorities while maintaining a focus on delivering exceptional results for clients and stakeholders alike.
  • Worked with creative teams to develop concept designs for campaigns that resonated with target audiences.

Radio Personality/Radio-Audience Researcher/ Producer

WNAA 90.1
01.2013 - 01.2018
  • Hosted live radio entertainment program to international member audience
  • Prepared several daily stories to discuss during broadcasts.
  • Managed social media platforms effectively, growing the station''s online presence and increasing listener interaction.
  • Made promotional appearances at public events.
  • Facilitated live coverage of special events, promotions, and sports matches.
  • Selected and created audio cuts and pre-produced audio programs for more fluid broadcasting.
  • Engaged listeners through social media platforms to increase station visibility.
  • Spearheaded promotional appearances on behalf of station and to increase sales for advertisers.
  • Operated studio equipment and produced show advertisements.

Education

Bachelor of Science - Journalism And Mass Communications

North Carolina Agricultural & Technical State University
Greensboro, NC
05.2018

Skills

  • Host
  • Photography
  • Videography
  • Avid
  • Adobe
  • Marketing Technology
  • Technology Start-up
  • Written Communication
  • Teamwork
  • Web conferencing
  • Negotiation
  • Customer Communication
  • Problem Solving
  • New Program Development
  • Build Strong Relationships
  • Creative Problem Solving
  • Technical Support
  • Onboarding
  • Salesforce Lightning
  • Zendesk
  • Intercom
  • Project Management
  • Domo
  • Ads
  • Post-Sales Support
  • Task Delegation
  • Revenue Forecasting
  • Team Leadership
  • Strategic communications
  • Customer Relationship Building
  • MS Office
  • Brand Management
  • Pipeline Development
  • CRM Software
  • Customer Account Management
  • Multitasking
  • Interpersonal Communication
  • Social Perceptiveness
  • Excellent Communication
  • Conflict Resolution
  • Organizational Skills
  • Relationship Building
  • Dependable and Responsible

Timeline

Sr. Client Success Manager

Atmosphere TV
01.2022 - 05.2023

Account Executive

Atmosphere TV
06.2021 - 01.2022

Professional Website Specialist/ Social Media Advisor

GoDaddy
04.2019 - 09.2020

Creative Director/Videographer

MAJOR MOTIVES,LLC.
01.2013 - 01.2018

Radio Personality/Radio-Audience Researcher/ Producer

WNAA 90.1
01.2013 - 01.2018

Bachelor of Science - Journalism And Mass Communications

North Carolina Agricultural & Technical State University

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Arnette Ward