Arnie Dunisch
Marana,AZ
Summary
Confident training leader with demonstrated planning, organizational, and leadership abilities focused on CUSTOMER RETENTION. Highly effective at educating people at all different skill levels. Seek a similar role with ALL companies.
Overview
28
28
years of professional experience
Work History
General Manager /Training Manager
Einstein Bagels
03.2002 - 06.2013
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained staff during demonstrations, meetings, conferences and workshops.
General Manager
Bruegger's Bagels
08.2000 - 03.2002
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager/Training Manager
Pizza Hut
02.1990 - 03.2000
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Led daily, weekly, and monthly coaching, counseling, and feedback sessions.
- Evaluated the success of training programs and recommended improvements to upper management to enhance effectiveness.
- Analyzed the effectiveness of training programs at all levels and recommended updates.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Managed new employee orientation training process for more than 80 employees each year.
- Directed field training to enhance participants' skills.
- Directed training programs and development paths for managers and supervisors.
General Manager
Le Peep Milwaukee WI
11.1984 - 12.1989
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Education
Associate of Arts - Hotel, Motel, And Restaurant Management
Gateway Technical College
Kenosha, WI06.1982
No Degree - OFFICER STEWERT
NAVY MESSMANAGEMNT
San Diego, CA06.1975
High School Diploma -
Oakfield High School
Oakfield, WI12.1974
Skills
- FMLA Knowledge
- Course Development
- Change Management
- Staff Presentations
- Customer Needs Assessments
- Classroom Instruction
- Time Management
- POS Inventory System Operation
- Maintaining Clean Work Areas
- Standard Operating Procedures Proficient
- Public Speaking
- Budget Administration
- Motivational Speaking
- Customer Loyalty
Timeline
General Manager /Training Manager
Einstein Bagels
03.2002 - 06.2013
General Manager
Bruegger's Bagels
08.2000 - 03.2002
General Manager/Training Manager
Pizza Hut
02.1990 - 03.2000
General Manager
Le Peep Milwaukee WI
11.1984 - 12.1989
Associate of Arts - Hotel, Motel, And Restaurant Management
Gateway Technical College
No Degree - OFFICER STEWERT
NAVY MESSMANAGEMNT
High School Diploma -
Oakfield High School
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