Arniel Cabiling
VIRGINIA BEACH,VA
Summary
A. Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
B. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
C. Qualified Civil Engineer with 20 years of experience working in various capacities to complete construction engineering tasks. Proven success in identifying and addressing challenges to complete projects on-time and under budget. Applies cost-saving strategies without sacrificing practicality and quality. Manages large projects and teams to meet milestones and exceed quality expectations.
Overview
38
38
years of professional experience
Work History
Sales Associate
Helzberg Diamonds
05.2023 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Helzberg Diamonds
02.2022 - 06.2022
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
Store Manager/ASM/Sales Associate
Kay Jewelers
11.2008 - 02.2018
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Contracts Administrator
Philaqua Consultants
02.2000 - 08.2003
- Implemented improvements to contract generation process to increase efficiency.
- Determined final quality and acceptance of contractor work and operations.
- Demonstrated proficiency in data entry, contract modification and billing.
- Coordinated and attended meetings as company's main contact to review contractual obligations.
- Coordinated changes to agreement which might occur during contract lifetime.
- Double-checked plans and specifications of contract work for company compliance.
- Initiated contracts and addressed necessary negotiations and adjustments.
Project Engineer/Technical Assistant
Maynilad Water Services, Inc.
08.1997 - 02.2000
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Completed daily construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
- Determined and scheduled priorities as required to progress engineering work.
- Reviewed progress controls for project quality assurance, health and safety.
Customer Services Chief
Metropolitan Waterworks & Sewerage System
07.1985 - 07.1997
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Master of Arts - Public Administration
Philippine Women's University
PhilippinesBachelor of Science - Civil Engineering
Adamson University
Philippines03.1984
Skills
- Excellent People Skills
- Sales Training
- Time Management
- Sales Expertise
- Product and Service Sales
- Customer Service
- Verbal and Written Communication
- Teamwork and Collaboration
- Persuasive Selling
- Civil Engineering
- Store Operations
- Team Goals
- Excellent Math Skills
- Staff Coaching and Training
- Flexible Work Schedule
- Adaptable to Changing Demands
- Manage Employees
- Scheduling and Time-Tracking
- Professional Customer Services
Timeline
Sales Associate
Helzberg Diamonds
05.2023 - Current
Sales Associate
Helzberg Diamonds
02.2022 - 06.2022
Store Manager/ASM/Sales Associate
Kay Jewelers
11.2008 - 02.2018
Contracts Administrator
Philaqua Consultants
02.2000 - 08.2003
Project Engineer/Technical Assistant
Maynilad Water Services, Inc.
08.1997 - 02.2000
Customer Services Chief
Metropolitan Waterworks & Sewerage System
07.1985 - 07.1997
Master of Arts - Public Administration
Philippine Women's University
Bachelor of Science - Civil Engineering
Adamson University