Arni Grace Velasco

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted patients with self-administered medications.
• Provided safe mobility support to help patients move around personal and public spaces.
• Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
• Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
• Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
• Efficiently organized schedules for clients caregiver.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Monitored clients' overall health and well-being and noted significant changes.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Maintained strong connections within caregiver community to gain continuous knowledge.
• Handled incoming mails.
• Maintained entire family's schedule and organized events.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Identified needs and coordinated plans for travel and out-of-town functions.

• Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
• Enhanced team collaboration by sharing knowledge of the latest industry trends in procedure scheduling techniques.
• Assisted in improving overall patient satisfaction through timely and accurate schedule management.
• Contributed to revenue growth by efficiently filling procedure slots, minimizing cancellations, and reducing no shows.

• Scheduling EGD, COL, COL EMR, COL FMT, EUS, ERCP, Manometry and other GI procedures.

• Procedure Template Edit as per MD request.

• Answers all incoming patient inquiries.

• Reaches out to patients to schedule/re-schedule appointments and other inquiries.

• Send confirmation to patient with pre-procedure instructions.

• Placed order for test and procedure.

• Process patient’s GI procedure Intake

• Coordinate with Physician and Clinical regarding patients care.

• Manage re-scheduling, cancellation and wait list appointment

• Lead preceptor/onboarding orientation in GI North Region for new hire Patient Procedure Scheduler

• Ensured accuracy of medical records by verifying critical information before inputting into the database system during patient registration.
• Streamlined coordination between departments by proactively identifying opportunities for improvement within procedure scheduling workflows.
• Facilitated a positive work environment by addressing concerns promptly and fostering open communication among team members about scheduling issues or challenges.
• Developed an organized filing system to facilitate easy access to important documents and records pertaining to scheduled procedures.

• Collaborated with healthcare professionals to ensure seamless coordination of care for patients.
• Streamlined appointment scheduling for increased efficiency and reduced wait times for patients.
• Maintained strict confidentiality of patient records in accordance with HIPAA regulations, protecting sensitive personal information.

• Answers all incoming patient inquiries.

• Reaches out to patients to schedule/re-schedule appointments and other inquiries.

• Completes check-in registration, patient demographic, and insurance verification.

• Educated patients about available resources, such as financial assistance programs or support groups, to improve overall wellbeing.
• Developed strong rapport with patients, fostering trust and open communication regarding their healthcare needs.
• Contributed to a positive clinic environment by demonstrating excellent teamwork and communication skills among colleagues.
• Handled insurance verification tasks accurately and quickly, preventing delays in treatment authorization or billing issues later on.
• Cleaned, sanitized and moved hospital equipment.

• Collect co-payments and patient’s balance.

• Schedule patient’s appointment for a consultation, fibro scan, and clinical appointments such as vaccination.

• Schedule patients’ procedures such as manometry, colonoscopy and upper endoscopy.

• Provide patient customer service at the front desk.

• Process patient’s GI procedure intake.

• Provide other administrative support to the physician practice such as external documents scanning, end of day deposit, and follow up schedule appointment, patient phone and faxes confirmation.

• Lead preceptor/onboarding orientation in GI North Region for new hire PSR/PAS.

• Collaborated with other medical staff to achieve high level of patient safety and care.

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

• Maintains patient accounts by obtaining patient demographic and financial information.

• Collect co-payment and patient’s balance.

• Maintain business office supplies inventory and patient forms.

• Complete check-in registration, insurance verification, and check-out schedule.

• Answer a patient's call. Convey request messages for medication refill from patient to clinical. Requesting medical records from other health care systems.

• Responds to questions and concerns about the health insurance benefits.

• Consistently improve patient satisfaction through an expert solution to conflicts, issues, and concerns.

• Schedule and re-scheduling appointments for FM, IM, IC, DERM, Peds ENDO, General Surgery, OB-GYN, Clinical, and Labs.

• Collect copayments and patient balances.

• Complete patient full registration.

• Insurance verification prior to patient check-in.

• Provide other administrative support to the physician practice such as external document scanning, patient immunization profile update, end of day deposit, and follow-up schedule appointment, patient phone, and faxed confirmation.

• Ambulatory chart abstracting.

• Demonstrate positive professional customer service to all patients, staff, and visitor contacts.

• Administrative assistance such as EOD binder, downtown boxes, office forms update, and TJC compliance.

• Updating environment of care program awareness, EOC binder, office signage, and monthly activity compliance checklist.

• In charge of PSA shift schedules.

• Onboarding PSA orientation. In-office orientation for newly hired PSA. In-depth introduction of EPIC, in-office policy/procedure/system, MD schedule, end of day deposit, EOC program awareness, AED, and safety.

• Prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.

• Assist in the planning, organization, and direction of Quality Assurance programs and related activities.

• Assist in the maintenance of tracking logs, incidents, accidents, medication errors, etc., and monitor for trends requiring corrective actions. • Coordinate the clinical resolution with internal/external clinician support as required.

Case Manager

• The coordination of the multidisciplinary team. Patient/customer/family care interaction. Laboratory follow-ups. Doctor’s interaction in relation to client’s health care.

• Answer customer telephone calls regarding existing accounts, health benefits, and services.

• Responds to questions and concerns about the health care services and escalates calls appropriately.

• Consistently improve patient satisfaction through an expert solution to conflicts, issues, and concerns.

• The clinical responsibilities involved in implementing a plan of intervention.

• Ensure that all documents submitted on behalf of a client are valid.

• Provide all required documentation in a timely manner, which may include client follow-up, outcome evaluation, client contact sheets, and evaluations.

• Handle case assignments, draft service plans, review case progress and determine case closure.

• Record cases information, and complete accurately all necessary forms.

• Responsible for continuous review of all aspects of every patient on his/her caseload to include appropriate utilization of services; ensuring continued skilled need; monitoring of homebound status; review of documentation in the medical record; maintenance of interdisciplinary communication and discharge planning.

Same as above.

• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Providing and assisting child’s health care needs (ADL’s)
• Assisting child therapy.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
• Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
• Organize and participate in recreational activities with the patient, such as a game etc.

Patient/Client care

• Providing general nursing care to patient as necessary for office treatment.
• Screening patients for appropriate information
• Instructing patient and family regarding medications and treatments instructions
• Maintaining and reviewing patient’s records and other pertinent information.
• Administering medications in accordance with physician orders.
• Maintaining current knowledge to assure a safe working environment and demonstrating practical application of all policies and procedure relative to safety and infection control.
• Demonstrate positive professional customer service in all patient, staff and visitor contacts.
• Performs other related duties and responsibilities as assigned.

Expanded Program on Immunization

• Immunized children under 5 years’ old
• Provide health teaching to mothers regarding vaccines/immunization
• Assess infant/child physical and mental health care
• Animal Bite Treatment Center
• Treat animal bitten patients
• Giving of Anti-Rabies Vaccine (In all ages)
• Provide health teaching related to rabies to patient, family and staff.

Chain Facility

• Allocation and distribution of vaccines to all health centers in Dipolog City, Philippines
• Out Patients Department injections
• Injectable drug preparation and administration to Out Patient Department patients
• Vaccine storage evaluator

Monitor midwifery field program

Perform field care related to immunization

Perform other assigned duties as necessary within the realm of the Registered Nurse

Prepare the necessary reports related to the function