Arni Grace Velasco

• Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
• Enhanced team collaboration by sharing knowledge of the latest industry trends in procedure scheduling techniques.
• Assisted in improving overall patient satisfaction through timely and accurate schedule management.
• Contributed to revenue growth by efficiently filling procedure slots, minimizing cancellations, and reducing no shows.
• Scheduling EGD, COL, COL EMR, COL FMT, EUS, ERCP, Manometry and other GI procedures.
• Procedure Template Edit as per MD request.
• Answers all incoming patient inquiries.
• Reaches out to patients to schedule/re-schedule appointments and other inquiries. •
• Send confirmation to patient with pre-procedure instructions.
• Placed order for test and procedure.
• Process patient's GI procedure Intake.
• Coordinate with Physician and Clinical regarding patients care.
• Manage re-scheduling, cancellation and wait list appointment
• Lead preceptor/onboarding orientation in GI North Region for new hire Patient Procedure Scheduler
• Ensured accuracy of medical records by verifying critical information before inputting into the database system during patient registration.
• Streamlined coordination between departments by proactively identifying opportunities for improvement within procedure scheduling workflows.
• Facilitated a positive work environment by addressing concerns promptly and fostering open communication among team members about scheduling issues or challenges.
• Developed an organized filing system to facilitate easy access to important documents and records pertaining to scheduled procedures.
• Implemented best practices for managing last-minute cancellations and rescheduling requests effectively.
• Managed high call volumes while maintaining exceptional customer service standards for patients and staff members.
• Demonstrated flexibility in adapting to changing priorities while maintaining excellent attention to detail in processing complex schedules.

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient’s personal space.
• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted patients with self-administered medications.
• Provided safe mobility support to help patients move around personal and public spaces.
• Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
• Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Documented detailed daily reports on each client’s progress, informing adjustments in care plans when necessary.
• Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
• Efficiently organized schedules for client’s caregiver.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Monitored clients' overall health and well-being and noted significant changes.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Maintained strong connections within caregiver community to gain continuous knowledge.
• Handled incoming mails.
• Maintained entire family's schedule and organized events.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Identified needs and coordinated plans for travel and out-of-town functions.

See above description for current patient procedure scheduler.

• Collaborated with healthcare professionals to ensure seamless coordination of care for patients.
• Streamlined appointment scheduling for increased efficiency and reduced wait times for patients.
• Maintained strict confidentiality of patient records in accordance with HIPAA regulations, protecting sensitive personal information.
• Answers all incoming patient inquiries.
• Reaches out to patients to schedule/re-schedule appointments and other inquiries.
• Completes check-in registration, patient demographic, and insurance verification.
• Educated patients about available resources, such as financial assistance programs or support groups, to improve overall wellbeing.
• Developed strong rapport with patients, fostering trust and open communication regarding their healthcare needs.
• Contributed to a positive clinic environment by demonstrating excellent teamwork and communication skills among colleagues.
• Handled insurance verification tasks accurately and quickly, preventing delays in treatment authorization or billing issues later on.
• Cleaned, sanitized and moved hospital equipment.
• Collect co-payments and patient's balance.
• Schedule patient's appointment for a consultation, fibro scan, and clinical appointments such as vaccination.
• Schedule patients' procedures such as manometry, colonoscopy and upper endoscopy.
• Provide patient customer service at the front desk.
• Process patient's GI procedure intake.
• Provide other administrative support to the physician practice such as external documents scanning, end of day deposit, and follow up schedule appointment, patient phone and faxes confirmation.
• Lead preceptor/onboarding orientation in GI North Region for new hire PSR/PAS.
• Collaborated with other medical staff to achieve high level of patient safety and care.

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Maintains patient accounts by obtaining patient demographic and financial information.
• Collect co-payment and patient's balance.
• Maintain business office supplies inventory and patient forms.
• Complete check-in registration, insurance verification, and check out schedule.
• Coordinated communication between patients and medical staff, enhancing service delivery.
• Processed insurance verifications and patient information accurately, ensuring compliance with regulations.
• Oversaw front desk operations, maintaining a welcoming environment for patients and visitors.

• Answer a patient's call. Convey request messages for medication refill from patient to clinical. Requesting medical records from other health care systems.
• Responds to questions and concerns about the health insurance benefits.
• Consistently improve patient satisfaction through an expert solution to conflicts, issues, and concerns.
• Schedule and re-scheduling appointments for FM, IM, IC, DERM, Peds ENDO, General Surgery, OB-GYN, Clinical, and Labs.
• Collect copayments and patient balances.
• Complete patient full registration.
• Insurance verification prior to patient check-in.
• Provide other administrative support to the physician practice such as external document scanning, patient immunization profile update, end of day deposit, and follow-up schedule appointment, patient phone, and faxed confirmation.
• Ambulatory chart abstracting.
• Demonstrate positive professional customer service to all patients, staff, and visitor contacts.
• Administrative assistance such as EOD binder, downtown boxes, office forms update, and TJC compliance.
• Updating environment of care program awareness, EOC binder, office signage, and monthly activity compliance checklist.
• In charge of PSA shift schedules. \
• Onboarding PSA orientation. In-office orientation for newly hired PSA. In-depth introduction of EPIC, in-office policy/procedure/system, MD schedule, end of day deposit, EOC program awareness, AED, and safety.

Quality Assurance

• Prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re validations.
• Assist in the planning, organization, and direction of Quality Assurance programs and related activities.
• Assist in the maintenance of tracking logs, incidents, accidents, medication errors, etc., and monitor for trends requiring corrective actions.
• Coordinate the clinical resolution with internal/external clinician support as required.

Case Manager

• The coordination of the multidisciplinary team. Patient/customer/family care interaction. Laboratory follow-ups. Doctor's interaction in relation to client's health care.
• Answer customer telephone calls regarding existing accounts, health benefits, and services.
• Responds to questions and concerns about the health care services and escalates calls appropriately.
• Consistently improve patient satisfaction through an expert solution to conflicts, issues, and concerns.
• The clinical responsibilities involved in implementing a plan of intervention.
• Ensure that all documents submitted on behalf of a client are valid.
• Provide all required documentation in a timely manner, which may include client follow-up, outcome evaluation, client contact sheets, and evaluations.
• Handle case assignments, draft service plans, review case progress and determine case closure.
• Record cases information, and complete accurately all necessary forms.
• Responsible for continuous review of all aspects of every patient on his/her caseload to include appropriate utilization of services; ensuring continued skilled need; monitoring of homebound status; review of documentation in the medical record; maintenance of interdisciplinary communication and discharge planning.

Same as above job description.

• Study Abroad: Cebu, Philippines, BSN-RN