Arnika Watson
Pittsburgh,PA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Trego-dugan Aviation
Pittsburgh, PA
06.2021 - 10.2024
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
Dollar Energy
Pittsburgh, PA
03.2019 - 06.2021
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved customer complaints promptly and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered customer inquiries and provided accurate information regarding products and services.
Companion Caregiver
Comfort Keepers Home Care
Pittsburgh, PA
02.2018 - 03.2019
- Recorded client status progress and challenges in logbooks and reports.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Encouraged participation in recreational activities such as reading books and playing games.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Maintained a clean, safe environment for clients by performing light housekeeping tasks such as laundry, vacuuming, dusting.
- Supported bathing, dressing and personal care needs.
- Laundered clothing and bedding to prevent infection.
- Drove clients to doctors' appointments and social outings.
Customer Service Representative
Dial America
Pittsburgh, PA
11.2016 - 01.2018
- Contacted customers about potential service upgrades, new services and account changes.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Model Cleaners
Pittsburgh, PA
04.2009 - 06.2015
- Gathered customer feedback through surveys and used the data to improve customer service.
- Contacted customers about potential service upgrades, new services and account changes.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Resolved customer complaints promptly and efficiently.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Customer Service Representative
Science Center
Pittsburgh, PA
02.2007 - 03.2009
- Developed positive relationships with customers through friendly interactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Childcare Provider
A Home Away From Home
Pittsburgh, PA
07.2004 - 02.2007
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Monitored children's progress through ongoing assessments of their abilities and interests.
- Participated in parent and teacher conferences to discuss student progress or any other concerns related to childcare services provided.
- Developed positive relationships with families by communicating regularly about their child's development.
- Dressed children and changed diapers.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Instructed children in eating, resting and restroom habits.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
Youth Counselor
Urban Youth Action
Pittsburgh, PA
02.2001 - 06.2004
- Assisted youth with practicing coping skills to achieve completion of treatment goals.
- Supervised youth group members to maintain organized and safe environment.
- Documented actions and incidents associated with youth program participants.
- Demonstrated appropriate behavior, listened carefully to others and showed respect for people to promote positive influence for youngsters.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Brashear High School
Pittsburgh, PA06-2004
Skills
- First Aid/CPR
- Good Telephone Etiquette
- Data entry
- Active listening
- Decision-making
- Planning
- Excellent communication
- Multitasking Abilities
- Microsoft Word
- Supervision and leadership
- Written communication
- Problem resolution
Timeline
Customer Service Representative
Trego-dugan Aviation
06.2021 - 10.2024
Customer Service Representative
Dollar Energy
03.2019 - 06.2021
Companion Caregiver
Comfort Keepers Home Care
02.2018 - 03.2019
Customer Service Representative
Dial America
11.2016 - 01.2018
Customer Service Representative
Model Cleaners
04.2009 - 06.2015
Customer Service Representative
Science Center
02.2007 - 03.2009
Childcare Provider
A Home Away From Home
07.2004 - 02.2007
Youth Counselor
Urban Youth Action
02.2001 - 06.2004
High School Diploma -
Brashear High School