ARNISHIA C. Curry
Rock Hill,SC
Summary
I am a dedicated professional with expertise in all facets of administrative support, account management, processing, and financial services within the banking and financial industries. I am skilled at communicating with customers and collaborating with various members of the team in order to achieve business objectives. Furthermore, I am adept at preparing accurate documentation with attention to detail while proactively educating clients. Additionally, I am proficient with my time management skills, problem solving, and research and analysis.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Harper Corporation of America
04.2025 - Current
- Process all domestic and international quote request for Harper Scientific Proofer systems, equipment cleaning supplies and Preventive Maintenance Products
- Assist the Sales and Technical teams to confirm Anilox roll specifications, customer account setup and product information.
- Receive and process domestic and international Purchase Orders from customers and ensure the final shop orders matches with the customer's order.
- If order is ready to ship, verify part number and quantities and shipping instructions
- Assist accounting in resolving past-due invoices
- Write up RMA forms when required for product returns coordinating with all necessary departments and management to resolve customer complaints
- Follow up with customers and Outside Sales Team once disposition is determined and process all credits and corrections as necessary.
- Answer all incoming calls and redirect to the necessary parties as required and handle all customer account/product inquires both domestic and international
Repapering Specialist
LPL Financial
01.2023 - 12.2023
- Managed the remediation of accounts where LPL was assigned Broker-Dealer in compliance with SEC and FINRA guidelines and regulations
- Updated client demographics and Financial Suitability information and fielded daily inbound/outbound calls which fell outside the scope of my area and warm connected the client with the appropriate department
- Provided prompt, courteous, and professional service to all clients as well as addressed any questions or concerns regarding departmental policies and procedures as needed
- Personally remediated 3,585 accounts with $76.87M in Assets Under Management (AUM) resulting in approximately $269K in revenue retained
- Processed incoming Account Forms as well as mailed clients requested documents
Verification Resolution Member Advocate
Happy Money
01.2023 - 02.2023
- Processed 20-40 inbound calls and emails from members daily
- Conducted outbound status update calls to members currently in the application and e-sign stages
- Processed incoming Tickets and Chats via Zendesk
- Eloquently explained the value behind our products and walked applicants through the application process
- Provided exceptional written and verbal communications with anyone who encounters Payoff via chat, email, or phone
- Supported members in their journey to pay off their credit cards and manage the payoff of their Personal Loan
- Evaluated requested loan documents to ensure they are fully compliant with documentation guidelines for the application process
Loan Closing Specialist
SmartBiz Loans (Aerotek)
01.2021 - 05.2021
- Reviewed, analyzed, and processed loan documentation and ensured requested documentation met with program guidelines
- Prepared closing packages and sent out to customers for electronic signatures
- Responded to customer inquiries via email and online chat with accurate information regarding program policies, procedures, and guidelines
Loan Processor
Fifth Third Bank (Adecco)
06.2020 - 10.2020
- Improved process efficiency, reducing verification errors by (25%), utilizing rigorous document audits against reference data
- Verified all documents for the loan type closed were present in the file and executed with 100 percent accuracy
- Ensured all prior to and at close conditions were in the file and were acceptable prior to loan funding
- Ensured CD was in line with RESPA/TRID and initial disclosures, if no required CD changes and evidence of cures
- Communicated with Correspondents and other parties to correct errors and ensured all conditions and regulatory requirements were met
Settlement Modification Approver/Loan Adjuster Specialist
Wells Fargo
01.2015 - 01.2018
- Created and approved Settlement Modification Agreement contracts and forwarded the documents to clients; assisted with special projects as assigned by the departmental management team
- Managed a pipeline of 60-80 loan accounts, while reviewing and analyzing all required documentation for accuracy; processed and approved Freddie Mac Short Sale requests
- Cultivated internal and external relationships and clients; maintained compliance with all federal, investor, and servicer regulatory guidelines
Mortgage Analyst
Bank of America (Solomon Edwards)
11.2011 - 11.2012
Conventional/HARP Refinance Loan Processor
Wells Fargo
09.2010 - 04.2011
Loss Mitigation Specialist
Citifinancial Home Mortgage Division
12.2008 - 09.2010
Education
Meeting and Event Planning Certification -
University of North Carolina
Charlotte, NC03.2013
General Coursework - undefined
York Technical College
Rock Hill, SC01.1994
Skills
- Docusign
- Google Docs
- Lexis Nexis
- Microsoft Office
- Salesforce
- Slack
- Windows
- Zendesk
- Chats
- Epicor
- Microsoft Teams
- Box
- Talkdesk
- Client Works
- Microsoft Word
- Microsoft Excel
KEY ACHIEVEMENTS
- Revenue Retention Impact: Remediated 3,585 accounts with $76.87M resulting in $269K revenue retained.
- Loan Account Management: Managed 20-40 loan accounts monthly, ensuring all compliance guidelines were met.
- Compliance Adherence: Cultivated internal relationships, maintaining 95% compliance with regulatory guidelines.
- Customer Support Efficiency: Supported over 100 members monthly in managing and paying off personal loans.
Timeline
Customer Service Representative
Harper Corporation of America
04.2025 - Current
Repapering Specialist
LPL Financial
01.2023 - 12.2023
Verification Resolution Member Advocate
Happy Money
01.2023 - 02.2023
Loan Closing Specialist
SmartBiz Loans (Aerotek)
01.2021 - 05.2021
Loan Processor
Fifth Third Bank (Adecco)
06.2020 - 10.2020
Settlement Modification Approver/Loan Adjuster Specialist
Wells Fargo
01.2015 - 01.2018
Mortgage Analyst
Bank of America (Solomon Edwards)
11.2011 - 11.2012
Conventional/HARP Refinance Loan Processor
Wells Fargo
09.2010 - 04.2011
Loss Mitigation Specialist
Citifinancial Home Mortgage Division
12.2008 - 09.2010
General Coursework - undefined
York Technical College
Meeting and Event Planning Certification -
University of North Carolina