ARNISHIA C. Curry
Rock Hill,SC
Summary
I am a dedicated professional with expertise in all facets of administrative support, account management, processing, and financial services within the banking and financial industries. I am skilled at communicating with customers and collaborating with various members of the team in order to achieve business objectives. Furthermore, I am adept at preparing accurate documentation with attention to detail while proactively educating clients. Additionally, I am proficient with my time management skills, problem solving, and research and analysis.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Harper Corporation of America
Charlotte, NC
04.2025 - Current
- Process all domestic and international quote request for Harper Scientific Proofer systems, equipment cleaning supplies and Preventive Maintenance Products
- Assist the Sales and Technical teams to confirm Anilox roll specifications, customer account setup and product information.
- Receive and process domestic and international Purchase Orders from customers and ensure the final shop orders matches with the customer's order.
- If order is ready to ship, verify part number and quantities and shipping instructions
- Assist accounting in resolving past-due invoices
- Write up RMA forms when required for product returns coordinating with all necessary departments and management to resolve customer complaints
- Follow up with customers and Outside Sales Team once disposition is determined and process all credits and corrections as necessary.
- Answer all incoming calls and redirect to the necessary parties as required and handle all customer account/product inquires both domestic and international
Repapering Specialist
LPL Financial
Fort Mill, SC
01.2023 - 12.2023
- Managed the remediation of accounts where LPL was assigned Broker-Dealer in compliance with SEC and FINRA guidelines and regulations
- Updated client demographics and Financial Suitability information and fielded daily inbound/outbound calls which fell outside the scope of my area and warm connected the client with the appropriate department
- Provided prompt, courteous, and professional service to all clients as well as addressed any questions or concerns regarding departmental policies and procedures as needed
- Personally remediated 3,585 accounts with $76.87M in Assets Under Management (AUM) resulting in approximately $269K in revenue retained
- Processed incoming Account Forms as well as mailed clients requested documents
Verification Resolution Member Advocate
Happy Money
Torrance, CA
01.2023 - 02.2023
- Processed 20-40 inbound calls and emails from members daily
- Conducted outbound status update calls to members currently in the application and e-sign stages
- Processed incoming Tickets and Chats via Zendesk
- Eloquently explained the value behind our products and walked applicants through the application process
- Provided exceptional written and verbal communications with anyone who encounters Payoff via chat, email, or phone
- Supported members in their journey to pay off their credit cards and manage the payoff of their Personal Loan
- Evaluated requested loan documents to ensure they are fully compliant with documentation guidelines for the application process
Loan Closing Specialist
SmartBiz Loans (Aerotek)
San Francisco, CA
01.2021 - 05.2021
- Reviewed, analyzed, and processed loan documentation and ensured requested documentation met with program guidelines
- Prepared closing packages and sent out to customers for electronic signatures
- Responded to customer inquiries via email and online chat with accurate information regarding program policies, procedures, and guidelines
Loan Processor
Fifth Third Bank (Adecco)
Charlotte, NC
06.2020 - 10.2020
- Improved process efficiency, reducing verification errors by (25%), utilizing rigorous document audits against reference data
- Verified all documents for the loan type closed were present in the file and executed with 100 percent accuracy
- Ensured all prior to and at close conditions were in the file and were acceptable prior to loan funding
- Ensured CD was in line with RESPA/TRID and initial disclosures, if no required CD changes and evidence of cures
- Communicated with Correspondents and other parties to correct errors and ensured all conditions and regulatory requirements were met
Settlement Modification Approver/Loan Adjuster Specialist
Wells Fargo
Fort Mill, SC
01.2015 - 01.2018
- Created and approved Settlement Modification Agreement contracts and forwarded the documents to clients; assisted with special projects as assigned by the departmental management team
- Managed a pipeline of 60-80 loan accounts, while reviewing and analyzing all required documentation for accuracy; processed and approved Freddie Mac Short Sale requests
- Cultivated internal and external relationships and clients; maintained compliance with all federal, investor, and servicer regulatory guidelines
Mortgage Analyst
Bank of America (Solomon Edwards)
Charlotte, NC
11.2011 - 11.2012
Conventional/HARP Refinance Loan Processor
Wells Fargo
Charlotte, NC
09.2010 - 04.2011
Loss Mitigation Specialist
Citifinancial Home Mortgage Division
Fort Mill, SC
12.2008 - 09.2010
Education
Meeting and Event Planning Certification -
University of North Carolina
Charlotte, NC03.2013
General Coursework - undefined
York Technical College
Rock Hill, SC01.1994
Skills
- Docusign
- Google Docs
- Lexis Nexis
- Microsoft Office
- Salesforce
- Slack
- Windows
- Zendesk
- Chats
- Epicor
- Microsoft Teams
- Box
- Talkdesk
- Client Works
- Microsoft Word
- Microsoft Excel
KEY ACHIEVEMENTS
- Revenue Retention Impact: Remediated 3,585 accounts with $76.87M resulting in $269K revenue retained.
- Loan Account Management: Managed 20-40 loan accounts monthly, ensuring all compliance guidelines were met.
- Compliance Adherence: Cultivated internal relationships, maintaining 95% compliance with regulatory guidelines.
- Customer Support Efficiency: Supported over 100 members monthly in managing and paying off personal loans.
Timeline
Customer Service Representative
Harper Corporation of America
04.2025 - Current
Repapering Specialist
LPL Financial
01.2023 - 12.2023
Verification Resolution Member Advocate
Happy Money
01.2023 - 02.2023
Loan Closing Specialist
SmartBiz Loans (Aerotek)
01.2021 - 05.2021
Loan Processor
Fifth Third Bank (Adecco)
06.2020 - 10.2020
Settlement Modification Approver/Loan Adjuster Specialist
Wells Fargo
01.2015 - 01.2018
Mortgage Analyst
Bank of America (Solomon Edwards)
11.2011 - 11.2012
Conventional/HARP Refinance Loan Processor
Wells Fargo
09.2010 - 04.2011
Loss Mitigation Specialist
Citifinancial Home Mortgage Division
12.2008 - 09.2010
General Coursework - undefined
York Technical College
Meeting and Event Planning Certification -
University of North Carolina