Arnishia Drain
Chicago,IL
Summary
Experienced and detail-oriented financial professional with a diverse background in early career recruitment, mortgage lending, quality assurance, and tax compliance. Highly skilled in analyzing financial data, assessing credit risk, and ensuring compliance with industry regulations. Impeccable ability to build and maintain relationships with clients and stakeholders, while providing exceptional service and support throughout the loan process. Adept at managing multiple projects simultaneously and committed to delivering results on time and within budget. Proven track record of meeting and exceeding customer expectations while ensuring compliance with industry regulations and guidelines. Proven leader focused on driving company growth and profitability in various industries including real estate, internships, and financial services. With twelve years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
12
12
years of professional experience
Work History
HR Campus Recruiting- Analyst
JPMorgan Chase
03.2023 - Current
- Increase candidate pool by fostering relationships with key college faculty members and career services professionals.
- Negotiate employment offers in collaboration with HR partners while ensuring compliance with internal policies and applicable labor laws.
- Manage the interview process, including creating requisitions, reviewing qualification screenings, completing interviews, and conducting evaluations.
- Organize and coordinate successful campus events, including career fairs, info sessions, and interviews to attract highly qualified candidates.
- Monitor candidate data and maintain the applicant tracking system for all covered events, ensuring real-time updates on candidate status and accurate data completion.
- Maximize applicant flow by utilizing various sourcing methods, including job boards, social media platforms, networking events, and referrals from existing employees.
Home Lending Assistant
JPMorgan Chase
02.2021 - 03.2023
- Facilitated smooth communication between internal teams, coordinating efforts to meet deadlines and deliver exceptional results.
- Assisted commercial lenders in underwriting complex loans, conducting thorough analysis of financial statements and collateral valuations.
- Facilitated the pre-approval of loan applications, enabling buyers to acquire their dream homes.
- Maintained strong relationships with borrowers throughout the entire loan process, providing ongoing support from application to funding stage.
- Gathered pertinent information and prepared purchase and refinance applications for underwriting review to secure conditional approval.
- Collaborated with realtors, buyers, and attorneys to ensure that borrowers had all the necessary materials to meet the contract closing date.
Quality Control Analyst
JPMorgan Chase
04.2018 - 02.2021
- Collaborated with Business Banking Booking and Funding team to assess various systems and documents, preventing the bank from incurring any penalties
- Functioned as a control point for the company, mitigating potential harm to the business
- Liaised with colleagues to identify areas for improvement and reduce error rates, sharing knowledge to increase overall efficiency
- Contributed to the EmpowerNow Basic Level Process Improvement team, identifying opportunities to reduce costs and streamline task completion across various roles within Wholesale Lending Services.
- Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
- Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
Internal Audit Internship
Chicago State University
01.2020 - 05.2020
- Collaborated with the Chicago State University Internal Audit Department to update the department's webpage with current and relevant information.
- Drafted a detailed Policy and Procedures Manual for the Internal Audit Department.
- Supported internal audit initiatives, providing thorough documentation of AR activities as requested for review purposes.
- Streamlined internal audit procedures by developing standardized templates for reporting findings efficiently and consistently.
- Supported internal audit processes by preparing detailed documentation, ensuring compliance with regulatory requirements.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Quality Assurance Specialist IV
JPMorgan Chase
08.2015 - 03.2018
- Conducted in-depth analysis of six lines of business documents related to Commercial Banking Legal Agreements, using advanced techniques to extract specific metadata from twelve different document types; Achieved the highest output of over 600 reviews per month within the team.
- Enhanced and updated scorecard guidelines for Commercial Banking Legal Agreements to ensure adherence to risk and control guidelines.
- Collaborated with colleagues to improve risk and control events for Commercial Banking Legal Agreements across Wholesale Lending Services.
- Developed comprehensive training tools utilizing Microsoft PowerPoint, Excel, and Access to prepare new hires for successful completion of Commercial Banking Legal Agreement reviews daily.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Demonstrated exceptional partnership skills, creative problem-solving abilities, and a willingness to embrace change while contributing to Project Hercules.
CIB Tax Analyst
JPMorgan Chase
06.2014 - 07.2015
- Played a key role in preventing illegal foreign exchange by meticulously verifying international clients' tax TIN numbers
- Ensured compliance with international tax regulations by carefully reviewing the information entered into the client central system by the processor
- Led and mentored new hires to complete work assignments while developing my own skills, resulting in consistent top ratings for new hires under my guidance.
- Analyzed tax issues and made recommendations for remediation to management.
- Conducted targeted tax research to facilitate informed project planning and compliance efforts.
- Facilitated communication between cross-functional teams, helping to ensure that all departments understood their role in maintaining tax compliance.
Mortgage Loan Processor
JPMorgan Chase
09.2012 - 05.2014
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Consistently processed thirty purchased homes per month utilizing FHA, Conventional, and New Construction financing options, while maintaining a high level of customer service.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Facilitated clear to close approval prior to contract closing date and lock rate expiration, thereby preventing buyers, sellers, and the bank from incurring any additional financial obligations.
- Conducted in-depth analysis of information provided by borrowers, appraisers, and realtors to ensure files were prepared for final clear to close approval after undergoing three reviews with underwriting.
Education
Doctor of Business Administration -
Walden University
12.2025
Master of Business Administration -
Chicago State University
05.2022
Bachelor of Arts - Business Management & Public Relations
Chicago State University
Chicago, IL05.2020
Skills
- Mortgage Lending
- Quality Assurance
- Early Career Recruiting
- Team Building/Leadership
- Financial Analysis
- Customer Service
- Regulatory Compliance
- Document Analysis
- Internal Risks & Control
- Interview Prep
- Project Management
- Negotiation
- Communication
- SQL & UAT
- Campus Recruiting
- Process Improvement
- Role Model
- Microsoft 365
- Skype & Zoom
- Analytical Thinking
- Team Collaboration and Leadership
- Decision-Making
- Time Management
- Organizational Skills
- Multitasking
- Problem-Solving
- Data Analysis
- Teamwork and Collaboration
Volunteercertifications
- Chicago State University Student Advisory Council Member - Secretary (August 2022 - Present)
- Project Management Skills I JPMorgan Chase
Timeline
HR Campus Recruiting- Analyst
JPMorgan Chase
03.2023 - Current
Home Lending Assistant
JPMorgan Chase
02.2021 - 03.2023
Internal Audit Internship
Chicago State University
01.2020 - 05.2020
Quality Control Analyst
JPMorgan Chase
04.2018 - 02.2021
Quality Assurance Specialist IV
JPMorgan Chase
08.2015 - 03.2018
CIB Tax Analyst
JPMorgan Chase
06.2014 - 07.2015
Mortgage Loan Processor
JPMorgan Chase
09.2012 - 05.2014
Doctor of Business Administration -
Walden University
Master of Business Administration -
Chicago State University
Bachelor of Arts - Business Management & Public Relations
Chicago State University