Summary
Overview
Work History
Education
Skills
Timeline
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Arnita D. Session

Arnita D. Session

Grand Prairie,TX

Summary

Detailed Property Manager offers administrative and financial analysis expertise paired with excellent communication and time management skills. In-depth knowledge of conflict resolution and mediation techniques. Focused on successfully handling daily operations of rental properties.

Overview

12
12
years of professional experience

Work History

Property Manager

Carleton Companies
Dallas, TX
07.2023 - 02.2024
  • Brought Delinquency from $308,414.00 in July 2023 and bringing it down to $58,319.00 by February 2024.
  • Brought Occupancy in July 2023 from 83% to 97% by February 2024.
  • Filling vacant units
  • potentially setting the budget for the property
  • Supervise on-site employees
  • Collect and adjust the rent
  • Handle tenant complaints and issues
  • Prepare and enforce a lease agreement
  • Advertise rental vacancies
  • Showing up for eviction court
  • Managed all maintenance requests from tenants in a timely manner.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
  • Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
  • Advised owners on potential improvements or investments that could increase the value of their properties.
  • Monitored market trends to ensure competitive pricing structures for units under management.
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
  • Prepared detailed budgets and financial reports for properties.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Completed lease applications and verifications, notifying prospects of results.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Handled resident complaints and expedited maintenance requests.
  • Inspected properties regularly to identify deficiencies and schedule repairs.

Property Manager

Ashland Greene Management
Dallas, TX
06.2020 - 05.2023
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Managed all maintenance requests from tenants in a timely manner.
  • Created tenant files, maintained records of rental payments, and tracked lease agreements.
  • Prepared monthly financial reports for review by the property manager.
  • Conducted regular inspections of properties to identify any needed repairs or improvements.
  • Provided administrative support for the regional manager including filing, typing correspondence, answering phone calls and scheduling meetings.
  • Developed new policies for tenant leases as well as procedures for handling rent payments and security deposits.
  • Initiated eviction proceedings when necessary according to state law guidelines.
  • Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
  • Collected first month's rent along with security deposit prior to move-in date.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.

Residential Property Manager

City Gate Property Group
Dallas, Texas
05.2019 - 05.2020
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Processed rental application.
  • Walked Prospects to view model units.
  • Kept records of correspondence with residents and tenants.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Created and updated marketing materials for properties.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Conducted tours of vacancies with prospective tenants.
  • Showed units to potential tenants and answered questions about life in community.
  • Handled all security deposit refunds.
  • Checked rental eligibility by following company's verification process.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Inspected properties, took pictures and developed engaging listings to promote sale and rental units.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.

Community Property Manager

Regional Hayman Company
Arlington, Texas
02.2016 - 03.2019
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Monitored infrastructure and building expenses and reviewed and approved invoices.
  • Verified property compliance with state and federal regulations avoiding discrimination or illegal practices.
  • Reviewed and approved or denied invoices related to property costs based on budgetary and contractual specifications.
  • Prepared and submitted monthly tenant visit logs.
  • Compiled and conveyed operational and financial data to regional manager.
  • Supervised production of annual rent, operating expense and real estate tax adjustments.
  • Assisted owners with analyzing complex real estate documents and loan agreements.
  • Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
  • Inspected properties, took pictures and developed engaging listings to promote sale and rental units.
  • Explained policies and procedures to tenants and enforced rules.
  • Handled resident complaints and expedited maintenance requests.
  • Escalated critical issues to property manager to ensure immediate resolution.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Checked rental eligibility by following company's verification process.
  • Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.

Property Manager

BH Management
Arlington, Texas
01.2012 - 03.2016
  • Received, checked and processed applications for new leases.
  • Assisted property owners in locating tenants to lease or rent available space.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Marketed and advertised vacancies on media and advert channels to attract potential tenants.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Ran background checks on potential tenants to evaluate criminal records and credit statuses.
  • Trained staff on compliance, policies and procedures to maximize success.
  • Provided potential tenants tours of properties.
  • Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Conducted tours of vacancies with prospective tenants.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Checked rental eligibility by following company's verification process.
  • Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
  • Conducted surveys of property market to obtain information on current trends.
  • Wrote and filed reports each day on current leasing activities.
  • Supervised production of annual rent, operating expense and real estate tax adjustments.
  • Collected and maintained careful records of rental payments.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Created and managed effective marketing strategies.

Education

Bachelor of Science - Education Administration

Langston University
Langston, OK
05.2011

Master of Science - Business Administration And Management

Langston University
Langston, OK
05.2018

Skills

  • Time Management
  • Vendor relationship development
  • Community regulations expertise
  • Resident complaint resolution
  • HOA Rules and Regulations
  • Customer relations
  • CRM
  • Microsoft Office expertise
  • Closing and contract negotiations
  • Orientating and training
  • Background checks
  • Sales and marketing aptitude
  • Property tours
  • Application processing
  • Fair housing mandates
  • Knowledge of leasing and market conditions
  • Real Page
  • Entrata
  • MRI
  • Appfolio
  • RentCafe
  • AMSI
  • Rent Roll
  • Multi-family property management
  • Commercial property
  • Yardi
  • On-Site
  • Resman
  • Blue Moon
  • Administrative duties
  • Executive presentation development
  • QuickBooks expert
  • Americans with Disabilities Act
  • Fair Credit Reporting Act
  • Policy enforcement
  • Housing regulations
  • Training and mentoring
  • Sales and marketing
  • Mortgages and loans
  • New construction
  • Data Management

Timeline

Property Manager

Carleton Companies
07.2023 - 02.2024

Property Manager

Ashland Greene Management
06.2020 - 05.2023

Residential Property Manager

City Gate Property Group
05.2019 - 05.2020

Community Property Manager

Regional Hayman Company
02.2016 - 03.2019

Property Manager

BH Management
01.2012 - 03.2016

Bachelor of Science - Education Administration

Langston University

Master of Science - Business Administration And Management

Langston University

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Arnita D. Session