Arnitra Harvey
Nashville,TN
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Patient-focused Treatment Coordinator equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Treatment Plan Coordinator
Children's Oral Care Office
Nashville, TN
01.2022 - Current
- Reviewed patient records to develop individualized treatment plans and goals.
- Developed resources for patients to use in between appointments.
- Collaborated with clinicians to ensure continuity of care throughout the treatment process.
- Monitored patient progress during treatment sessions and made necessary adjustments to plans accordingly.
- Assisted in coordinating referrals for additional services as needed.
- Maintained accurate documentation of patient information in accordance with HIPAA regulations.
- Participated in team meetings to review case management strategies and plan discharge planning activities.
- Ensured that all regulatory requirements were met regarding treatment plans.
- Developed relationships with external service providers or vendors when necessary for successful execution of treatment plans.
- Scheduled evaluations and procedures for patients.
- Communicated with patients to ensure quality of care and develop care plans.
Front Desk Receptionist
Cumberland Pediatrics and Orthodontics
Smyrna, TN
03.2020 - 01.2022
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Input customer data into reservation systems and updated to reflect room changes.
- Scheduled appointments and maintained and updated appointment calendars.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Treatment Coordinator
Apex Endodontics
Smyrna, TN
04.2018 - 03.2020
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Created customized treatment plans for patients based on individual needs.
- Tracked patient progress and updated records accordingly.
- Provided support to clinical staff with insurance verification and authorization processes.
- Conducted financial counseling sessions for new and existing patients.
- Maintained communication with healthcare providers regarding referrals and authorizations.
- Provided guidance to patients about their financial responsibility for services rendered.
- Worked closely with medical billing department to ensure accurate coding of all services provided.
- Ensured compliance with HIPAA regulations as well as other applicable laws.
- Collaborated with payers such as Medicare and Medicaid or private insurers regarding coverage criteria.
- Resolved any issues related to payment discrepancies or denials in a timely manner.
- Provided education and resources to help patients understand their treatment options.
- Conducted financial consultations with patient and set up payment plans.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Completed insurance verifications and claim forms for patient intake and processing.
- Calculated sliding fee or special program adjustments relating to patient visits.
- Identified potential problems and patient care trends.
- Processed patient intake information and updated medical records prior to treatment.
Front Desk Coordinator
Embassy Dental
Nashville, Tennessee
09.2017 - 10.2018
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Managed front desk operations including scheduling appointments, collecting payments.
- Prepared correspondence letters for insurance companies related to claims processing.
- Verified patient's eligibility for benefits under various insurance plans.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Provided support with front office duties such as photocopying documents or scanning files.
- Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
- Verified, updated and entered patient information into system.
- Answered and managed incoming calls and emails.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Took customer payments and billed insurance companies for remaining balance.
- Collected payments from patients and arranged payment schedules.
- Arranged documents for insurance claims.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Scheduled and confirmed patient appointments and consultations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Education
Real Estate Agent -
Continual Learning Institute
4544 Harding Pike Ste 206 Nashville, TN 3720504.2021
Certified Medical Secretary - Medical Secretary
Nashville College of Medical Careers
Madison, TN09.1998
Skills
- Office Administration
- Patient Flow Management
- Documentation
- Patient Care
- Organizational Skills
- Patient Outreach and Follow-Up
- Verbal and Written Communication
Timeline
Treatment Plan Coordinator
Children's Oral Care Office
01.2022 - Current
Front Desk Receptionist
Cumberland Pediatrics and Orthodontics
03.2020 - 01.2022
Treatment Coordinator
Apex Endodontics
04.2018 - 03.2020
Front Desk Coordinator
Embassy Dental
09.2017 - 10.2018
Real Estate Agent -
Continual Learning Institute
Certified Medical Secretary - Medical Secretary
Nashville College of Medical Careers