Arno Erath

Manager Engraving Department

Crystal Classics

06.1994 - 06.2024

Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Increased market share with strategic business development efforts, expanding into untapped markets.
Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Streamlined project delivery processes, significantly reducing time to market for new product launches.
Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Defined clear targets and objectives and communicated to other team members.
Developed detailed plans based on broad guidance and direction.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.