Arno Fallahi
Sunland
Summary
Results-driven Network Administrator with 12+ years of experience designing, implementing, and supporting complex IT infrastructures. Skilled in optimizing server environments, streamlining network operations, and troubleshooting mission-critical systems. Proven ability to lead cross-functional teams, reduce downtime, and implement cost-effective solutions. Multilingual professional with expertise across networking, cybersecurity, and system administration.
Overview
16
16
years of professional experience
Work History
Network Administrator
World Wide Tech Service
Los Angeles, CA
02.2021 - Current
- Closed an average of 8–10 service orders daily, ensuring timely client support and minimal downtime.
- Diagnosed hardware/software issues, coordinated with OEM vendors, and executed part replacements.
- Installed and configured micro-PC servers, laptops, and enterprise systems including CPU, RAM, SSDs, and system boards.
- Designed and deployed local area networks (LANs), including Cat5/Cat6 wiring and NAS server setup with drive mirroring for redundancy.
IT Support Specialist
Fry's
Burbank, CA
05.2017 - 02.2021
- Managed data backups and disaster recovery operations for a 25-person company.
- Supervised and coordinated with 25 internal and external consultants/vendors.
- Resolved network device issues (firewalls, next-gen firewalls, cloud firewalls) to maintain secure operations.
- Completed and closed an average of 5 trouble tickets per hour, ensuring high service quality.
System Support Specialist
New Look Skin Center
Encino, CA
02.2013 - 05.2017
- Administered comprehensive technical support to maintain productivity for 25 employees.
- Implemented tracking metrics to identify and resolve recurring system errors.
- Patched software and installed new versions to enhance security and protect company data.
Network & Systems Technician
Compaq Halwalt
Glendale, CA
04.2010 - 02.2013
- Designed and maintained LANs and WANs to ensure reliable connectivity.
- Maintained and expanded surveillance systems for security operations.
- Processed 40+ weekly support requests for hardware, software, and network issues.
- Applied programming and system control methods to optimize server and network performance.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ01.2021
Skills
- Networking: Layer 2 & 3 Routing, LAN Switching, Data Communications Protocols & Architecture, Cisco IOS (Routers/Switches)
- Systems: Windows Server, Active Directory, Hyper-V, VPN, VOIP, MS Office
- Hardware: System Upgrades, Program Installations, Troubleshooting, Surveillance Engineering (IP/Analog Cameras)
- Security: Infrastructure Planning, Technical Analysis, Narrow & Broadband, Network Integration
- Programming: Python Scripting
- Languages: English, Armenian, Persian
Languages
English
Full Professional
Armenian
Native or Bilingual
Persian
Full Professional
Timeline
Network Administrator
World Wide Tech Service
02.2021 - Current
IT Support Specialist
Fry's
05.2017 - 02.2021
System Support Specialist
New Look Skin Center
02.2013 - 05.2017
Network & Systems Technician
Compaq Halwalt
04.2010 - 02.2013
Bachelor of Science - Information Technology
University of Phoenix