Arnold Aparicio
Customer Service
West Covina,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
32
32
years of professional experience
Work History
Pro Sales Associate
The Home Depot Inc
West Covina, CA
06.2022 - 10.2022
- Worked with fellow sales team members to achieve group targets.
- Collected payments and provided accurate change.
- Increased purchase amounts by cross-selling with similar products.
Customer Service Representative
Social Security Administration, SSA
Norwalk, CA
08.1991 - 12.2021
- Improved customer service wait times to mitigate complaints.
- Demonstrated excellent communication skills in resolving customer complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
Instructional Assistant
West Covina Unified School District
West Covina, CA
11.2022 - Current
- Worked one-on-one with special needs students.
- worked with students grades 1st to 5th during summer assisting with Coding & Robotics.
- Cleaned and organized classrooms, materials and supplies.
Education
Bachelor of Arts - Spanish Teacher Education
California State University - Long Beach
Long Beach, CA09.1989
Bachelor of Science - Electronic Engineering
California Polytechnic State University-San Luis Obispo
San Luis Obispo, CA06.1987
Associate of Science - Electronics Technology/AA/AS Degree
Los Angeles Trade Technical College
Los Angeles, CA09.1984
Skills
- Reliable and Punctual
- (Spanish) Fluent
- Computer Skills
- Team Player Mentality
- Support and Collaboration
- Courteous with Strong Service Mindset
- Organization and Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“Do or you don’t, there is not try”
Yoda
Timeline
Instructional Assistant
West Covina Unified School District
11.2022 - Current
Pro Sales Associate
The Home Depot Inc
06.2022 - 10.2022
Customer Service Representative
Social Security Administration, SSA
08.1991 - 12.2021
Bachelor of Arts - Spanish Teacher Education
California State University - Long Beach
Bachelor of Science - Electronic Engineering
California Polytechnic State University-San Luis Obispo
Associate of Science - Electronics Technology/AA/AS Degree
Los Angeles Trade Technical College