Arnold Bailey
Hampton,Va
Summary
Ambitious Entry level I.T. Specialist dedicated to providing a high level of service in a timely and professional manner. Committed to constant and never-ending improvement upon my craft & business performance to increase personal and company value. Effective oral and written communicator with an attention to detail.
Familiar with cloud, networking & cyber security concepts & practices. Experienced with multiple operating systems, software, applications & hardware troubleshooting and configuration. Self Study lab experience with Active Directory organizational units and group policies and Basic Python syntax with Dictionaries and Forloops
Accustomed to working in high-volume call environments using service now ticketing systems with knowledge base articles for reference along with a positive can-do attitude. Proven track record in sales and marketing. All with a primary focus on opportunities to learn, grow, and contribute to technology-driven departments and companies.
Overview
26
26
years of professional experience
Work History
Meijer Customer Care Specialist2
Meijer
04.2023 - Current
- Handled incoming calls to 500+ daily customers and problem solved for customers via online knowledge base, team training and escalation of tickets as necessary to supervisors & team leads
- Maintain, secure and update as necessary home network
- Work rotating / flexible shifts as needed.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Directed customers to appropriate departments for additional support.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Provided customers with detailed information on company products, services and materials.
- Responded to customer inquiries via phone, email and web-based platforms.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Realtor
Canzell Realty
07.2017 - 01.2023
- Marketed properties and myself to initiate business
- Negotiated sales prices & contractors bids for work
- Effectively communicate, prepared , presented and explained complicated legally binding contracts to clients
- Maintain organization of documents safely and securely including clients personal information
- Member of National Association Of Realtors and adhered to code of ethics and fiduciary obligations
- Maintained home and assisted with office network
- Advertised client properties through websites, social media, and real estate guides.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Generated leads for sales and rental properties through cold calls and referrals.
- Wrote contracts to outline sales and purchases of properties.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Presented purchase offers to sellers for consideration.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
IRS Order Entry Clerk
IRS
09.2015 - 04.2017
- Fielded incoming calls for tax forms, publications & escalated calls as necessary for more complex tax questions
- Type 40 plus wpm
- Utilize effective probing and listening skills to figure out and address customers needs while utilizing required scripts to quickly and efficiently service customers needs
- Communicate in an effective, friendly and professional manner
- Met all call time metrics
- Worked in changing fast paced environment
- Configured and maintained wired network for required voip connectivity and basic cyber security principles
- Obtained security clearance
- Updated and utilized antivirus software & followed internet and network security guidelines
- Completed accurate order entry and data verification.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Recommended merchandise and services that would meet customer needs.
- Enhanced customer satisfaction with accurate and timely order processing.
Concrete Plant Manager
Rappahanock Concrete
01.1998 - 01.2010
- Batched concrete and loaded into concrete trucks via plant data entry interface
- Managed office to include handling & scheduling all orders and configuring exact amount of concrete needed to complete jobs and loading different mixes needed for strength, color and durability
- Processed orders averaging $30,000 / day of concrete sales and delivery
- Trained incoming drivers.
- Led, trained and coached plant drivers to facilitate high levels of productivity and quality.
- Identified and resolved process and equipment issues to minimize production downtime.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Followed health and safety protocols to promote safe working environment.
- Operated specialized equipment, gauges and instruments to batch, load and deliver ready mix concrete to customers
Education
No Degree - I.T.
Udemy
Web Based LearningNo Degree - Real Estate
Alpha College of Real Estate
Newport News, VA12.1995
Some College (No Degree) - MCIS
Norfolk State University
Norfolk, VASkills
- Comp Tia Security , A, Network and ITIL certified
- Proficient with Service Now / Genesis ticketing system
- Knowledgeable of IT Troubleshooting and Malware Removal Processes
- Some Self Study and Familiarity of Python Programming Language
- Home based lab creation of Active Directory via Virtual Box virtual machine
- Cold Call & Phone Sales Expertise
- Customer Service & Understanding Customer Needs
- Data Entry Typing 40 WPM
- De-Escalation Techniques & Complaint Resolution
- Microsoft Office proficient
- Live Chat Messaging
- Competent Analytical and Problem Solving Skills
Hobbies and Interests
- Reader of self-help, technology, and science fiction
- Sports
- Avid Fisherman
- Real estate investor and stock investing
- Gardening
- Former member of ToastMasters
Timeline
Meijer Customer Care Specialist2
Meijer
04.2023 - Current
Realtor
Canzell Realty
07.2017 - 01.2023
IRS Order Entry Clerk
IRS
09.2015 - 04.2017
Concrete Plant Manager
Rappahanock Concrete
01.1998 - 01.2010
No Degree - I.T.
Udemy
No Degree - Real Estate
Alpha College of Real Estate
Some College (No Degree) - MCIS
Norfolk State University