ARNOLD BRANDON
St Louis,MO
Summary
Technical Specialist skilled in managing infrastructure upgrades across municipal departments. Expertise in telecommunications systems, network installations, and large-scale IT migrations, ensuring data integrity and network reliability. Strong troubleshooting abilities support the maintenance of critical city systems.
Overview
9
9
years of professional experience
Work History
Technical Support Specialist
City of St Louis
St Louis
12.2021 - Current
- Installs, configures, maintains and troubleshoots network and desktop operating systems, applications software and hardware.
- Responds to help desk calls to resolve problems for end users; instructs users on use of applications software.
- Developed and maintained database applications; managed Internet, website, and email. Diagnosed and resolved hardware and software issues.
- Coordinated project teams and assigned tasks for new installation requirements, ensuring timely and efficient execution.
- Developed requirements and features for new systems and recommended improvements for existing systems to enhance functionality.
- Performs physical assessments of location before network installation.
- Created orientation pamphlets for new hires in SDE group to clarify company policies and procedures.
Telecommunications Technician
City of St Louis
St Louis
06.2020 - 01.2021
- Executed installation, maintenance, and repair of telecommunications systems and equipment across all City-operated properties.
- Programmed and configured PBX equipment, VoIP, voicemail systems, and paging/public address systems to enhance communication capabilities.
- Facilitated system installations by running cables, enhancing connectivity across facilities. to install new systems and repair and update existing systems.
- Responded to service requests and troubleshot telephone systems to ensure reliable operation.
- Programs phone systems for changes to the system.
- Managed work order entries in the computer system to streamline workflow.
Electronic Control Systems Technician (Traffic & Lighting)
City of St Louis
St Louis
10.2017 - 06.2020
- Executed installation, maintenance, and repair of traffic signals, communications equipment, and other electronic devices.
- Executed installation, repair, and maintenance of traffic signal equipment, communication devices, cameras, and fiber optic systems.
- Responded to traffic signal and lighting emergencies, resolving malfunctioning equipment issues and managing traffic crash incidents.
- Investigated customer service reports on signal and lighting operations and electronic/electrical traffic control devices, providing detailed findings.
- Managed utility locate requests to prevent damage during construction activities from Missouri One Call.
- Installed over 200 Alley Cams; assisted the EIU (Environmental Investigation Unit) Police Unit in retrieving recorded footage.
Education
Certificate of Technical Studies - Information Security Essentials
St Louis University
3545 Lindell Blvd12-2015
BSEET - BACHELOR OF SCIENCE ELECTRONIC ENGINEERING
ITT Technical Institute
01-1999
Skills
- Exchange Server 2019
- Active Directory management
- Exchange Server 2019
- Server 2019
- Windows 7
- Windows 7
- Windows XP
- Linux
- Unix
- TCP/IP
- DHCP
- DNS
- SNMP
- SMTP
- POP
- Ethernet
- Fiber
- LAN
- WAN
- Network Routers
- Network Switches
- Routed Cisco
- VOIP Telephony
- PBX system
- Key system
- Nortel Switches
- Telecommunication Systems
- SCCM remote access
- Virtual Desktop
- Remote Access
- MySQL
- MySQL
- Microsoft Office 2010
- Microsoft Office 2007
- SQL
- MySQL
- SCCM remote access
Technical Summary
Windows 2000, Windows XP, Windows Vista, Windows 7, Server 2000, Server 2003, Unix, Linux, TCP/IP, SNMP, SMTP, POP, Ethernet, Fiber, LAN, WAN, Routed Cisco, Nortel Routers, DMS Switches, VOIP Telephony PBX system, key system, Network using Nortel Switches, Routers, SRG’s, Microsoft Office Suite 2007, Microsoft Office Suite 2010, Microsoft 365, Active Directory Service, DNS, DHCP, Exchange Server 2000, Exchange Server 2003, Citrix, Citrix Access Gateway, SQL, MySQL database, SCCM remote access
Timeline
Technical Support Specialist
City of St Louis
12.2021 - Current
Telecommunications Technician
City of St Louis
06.2020 - 01.2021
Electronic Control Systems Technician (Traffic & Lighting)
City of St Louis
10.2017 - 06.2020
Certificate of Technical Studies - Information Security Essentials
St Louis University
BSEET - BACHELOR OF SCIENCE ELECTRONIC ENGINEERING
ITT Technical Institute