Arnold Cortez Thompson
Madison,WI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Medical Transportation Management
02.2024 - 09.2024
- Scheduled rides to medical appointments.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Prep Cook
Sodalis Senior Living
08.2023 - 02.2024
- Prepared and served food to residents
- Adhered to sanitation standards
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Kitchen Manager
Yardarm
05.2018 - 01.2021
- Effectively managed a team of five employees
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Oversaw food preparation and monitored safety protocols.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning
- Motivated staff to perform at peak efficiency and quality.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Daycare Leader
YMCA
06.2020 - 08.2020
- Monitored child progress through regular assessments, adjusting care plans accordingly to address individual strengths and areas for improvement.
- Developed strong relationships with families, fostering a sense of community within the daycare center.
- Fostered teamwork among staff members through regular meetings, collaborative planning sessions, and team-building activities.
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
- Increased parent satisfaction by maintaining open communication channels and addressing concerns promptly.
Education
Bachelor of Science - Secondary Education/Physical Education
University of Dubuque
Dubuque, IASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Conflict Resolution
- Professional telephone demeanor
Timeline
Customer Service Representative
Medical Transportation Management
02.2024 - 09.2024
Prep Cook
Sodalis Senior Living
08.2023 - 02.2024
Daycare Leader
YMCA
06.2020 - 08.2020
Kitchen Manager
Yardarm
05.2018 - 01.2021
Bachelor of Science - Secondary Education/Physical Education
University of Dubuque
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