ARNOLD HAYNES JR
Penn Valley,PA
Summary
Results-driven professional with extensive experience in operations and customer relations, including significant achievements such as driving 20% revenue growth in a startup and reducing inventory loss by 32%. PMI member skilled in supply chain management, team training, and strategic business planning to enhance overall performance and customer experience.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Founder/Owner
Goshen Comfort
Penn Valley, PA
01.2020 - Current
- Launched premium home candle company to meet emerging market demand during the COVID-19 pandemic.
- Achieved annual revenue growth of 20%.
- Developed a website to capitalize on word-of-mouth marketing, driving sales.
- Oversee operations, including product development, marketing, sales, customer service, and finance.
- Established business strategies to improve service delivery and enhance customer experience.
- Procured materials and supplies to maintain consistent product availability.
- Handled customer complaints efficiently to ensure a positive experience.
Operations Lead
APPLE Retail
Ardmore, PA
02.2016 - 11.2025
- Educated and provided feedback to Operations team to foster a culture of excellence.
- Identified skill gaps and implemented necessary changes for efficiency and effectiveness.
- Summarized data to support leadership decision-making in key areas.
- Executed inventory tasks and processes to ensure excellence; gathered, summarized, and prepared data to support leadership decision-making.
- Ensured work order management was effectively completed.
- Oversaw underperforming operations team, implementing strategies to improve KPI achievement and mitigate impact on other departments.
- Supported maintenance of Backstage retail technology system, conducting regular audits and managing communication of key inventory while supervising task management and delivery.
- Supervised task management and delivery for key inventory and preservation moments.
- Assigned repair service tickets to technicians.
Lead, Customer Relations
APPLE Retail
Willow Grove, PA
01.2017 - 01.2019
- Addressed customer issues with friendly service, fostering high satisfaction and loyalty.
- Identified customer needs promptly, ensuring efficient service delivery.
- Monitored customer and employee interactions to gather feedback, improving team recognition and engagement.
- Recommended daily staffing schedules and zoning adjustments for operational efficiency.
- Actively listened to employees, guiding proper escalation paths for concerns.
- Captured operational records to uphold safety standards and execute store opening and closing tasks.
- Collaborated with diverse teams to achieve goals and resolve product-related issues.
- Collaborated with cross-functional teams to align efforts and resolve product-related challenges.
Expert, Sales Team
APPLE Retail
Ardmore, PA
01.2016 - 01.2017
- Led in business sales and introductions, driving revenue growth.
- Resolved complex customer issues, promoting services that enhanced overall satisfaction.
- Engaged customers using strong interpersonal skills to foster relationships.
- Exceeded customer satisfaction by devising creative problem-solving strategies.
- Co-promoted leasing and loyalty prices, improving customer engagement through targeted marketing efforts.
- Achieved 32% reduction in annual inventory count loss through strategic management.
- Recognized team members daily, boosting morale and acknowledging their contributions to team success.
- Collaborated with management to document performance insights in manager’s notes.
Program Coordinator
Next Level Sports, Inc.
Ardmore, PA
01.2006 - 01.2016
- Coordinated schedules and logistics for sports events and programs.
- Coordinated game day operations and seasonal activities, overseeing equipment exercise drills and managing staff to ensure smooth execution.
- Acted as a liaison between external organizations and partners to deliver programming services.
- Established policies and emergency procedures, improving program safety and preparedness for potential incidents.
- Developed and conducted clinics for coaches and referees to improve skills.
- Implemented training programs focused on continuous improvement and development.
- Identified sponsors and maintained strong business relationships, securing ongoing support for program initiatives.
- Supported recruitment efforts for volunteers and staff during events.
- Assigned specific tasks to staff and volunteers for organized events.
Receiving Inventory Control Manager
BJ’s WHOLESALE CLUB
Conshohocken, PA
01.2011 - 01.2014
- Confirmed receipt and reconciled inventory discrepancies, enhancing inventory integrity.
- Monitored receipt, disposition, and accounting of inventory to ensure accuracy and compliance.
- Achieved the first successful inventory count in four annual cycles.
- Conducted safety inspections and investigated bad checks, preventing inventory loss.
Project Manager/Chief Estimator
KEMPF COMPANY
Conshohocken, PA
01.2005 - 01.2008
- Developed accurate estimates from architectural drawings and specifications to support project budgeting.
- Coordinated key accounts, managing planning, execution, ordering, and purchasing for successful project delivery.
- Increased success rate and profitability by 23%.
Education
Business Studies -
Wesley College
Dover, DEProject Management Professional Certification - Risk Management, Ethics, Team Performance, Problem Solving, Decision Making, Communications
Springhouse Education and Consulting School
Exton, PACertificate - Business Management
Villanova University
Villanova, PASkills
- Supply chain management
- Logistics and operations
- Operational efficiency
- Service channel management
- Retail technology
- Product development
- Task management
- Microsoft Office proficiency
- Team building
- Conflict management
- Customer relations
- Interpersonal communication
Certification
- IR Security and Safety Program
- Distribution Management System
- PMI Project Management
Training
- Wesley College, Dover, DE, Business Studies
- Springhouse Education and Consulting School, Exton, PA, Project Management Professional Certification
- Villanova University, Certificate, Business Management
Entrepreneurial Experience
- Goshen Comfort, Penn Valley, PA, Founder/Owner, 01/01/20, Present, Built a premium home candle company during COVID., Procured materials and supplies., Grew company revenue by 20% annually., Designed a website and built word-of-mouth sales.
- Next Level Sports, Inc., Ardmore, PA, Program Coordinator, 01/01/00, 12/31/16, Coordinated game day operations and seasonal activities, including equipment, exercise, drills, games, and staff., Established policies, procedures, and emergency and safety procedures for programs., Developed and conducted coach and referee clinics, training, and continuous improvement., Identified sponsors, developed and maintained ongoing business relationships.
Timeline
Founder/Owner
Goshen Comfort
01.2020 - Current
Lead, Customer Relations
APPLE Retail
01.2017 - 01.2019
Operations Lead
APPLE Retail
02.2016 - 11.2025
Expert, Sales Team
APPLE Retail
01.2016 - 01.2017
Receiving Inventory Control Manager
BJ’s WHOLESALE CLUB
01.2011 - 01.2014
Program Coordinator
Next Level Sports, Inc.
01.2006 - 01.2016
Project Manager/Chief Estimator
KEMPF COMPANY
01.2005 - 01.2008
Business Studies -
Wesley College
Project Management Professional Certification - Risk Management, Ethics, Team Performance, Problem Solving, Decision Making, Communications
Springhouse Education and Consulting School
Certificate - Business Management
Villanova University