Arnold Hernandez
Reno,Nevada
Summary
Dedicated operator with expertise in quality control, machinery troubleshooting, and efficient time management. Demonstrated ability to operate machines of varying sizes and reduce costs while improving productivity. Motivated and eager to take on new challenges. Strong work ethic, adaptability, and excellent interpersonal skills. Able to work independently and quickly acquire new skills.
Overview
8
8
years of professional experience
Work History
OPERATOR
UPS HealthCare
Reno, NV
06.2023 - Current
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Performed cycle counts to maintain accurate inventory records.
- Inspected damaged goods prior to disposal or return to vendor.
- Ensured safety protocols were followed at all times while operating machinery.
- Identified discrepancies between physical count and computer data.
- Followed established guidelines for picking orders accurately.
- Collaborated closely with other departments on special projects as needed.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Staged and sorted multiple types of products for loading.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Assisted in packaging and labeling of products for shipment.
- Packed boxes and stock using organizational guidelines.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Used digital database to keep records of units and stock moved.
Warehouse Worker
Supply House
Reno, NV
10.2022 - 03.2023
- Assembled orders according to customer requests.
- Performed cycle counts to maintain accurate inventory records.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Ensured safety protocols were followed at all times while operating machinery.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Followed established guidelines for picking orders accurately.
Testing Technician
Dickson Testing Company, Inc.
Long Beach, CA
02.2018 - 09.2022
- Performed manual and automated functional testing of software applications.
- Analyzed system requirements to ensure accuracy of tests.
- Executed regression, integration, and system-level testing.
- Conducted compatibility and usability testing.
- Documented defects found during the testing process using bug tracking systems.
- Maintained detailed records of all test results and reported findings in a timely manner.
- Created comprehensive performance tests that evaluated application behavior under varying conditions such as heavy load or low memory situations.
- Tracked progress against goals set forth by management through weekly status reports.
- Documented test procedures and steps carefully to allow for testing duplication and review.
- Prepared and set test articles, fixtures and components to accurately conduct testing procedure.
- Prepared test equipment and materials to properly simulate field conditions and idealized scenarios.
- Compiled test results to organize and consolidate knowledge gleaned from conducted tests.
- Created maintenance records to root out consistently faulty test equipment.
- Ordered, organized and prioritized testing procedure steps to optimize and standardize test conduct.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Notified supervisors or other relevant personnel of test or production issues.
- Identified production concerns and worked with supervisors to understand and remedy situations.
- Marked materials with grade or acceptance status.
- Selected samples for use as test models.
- Positioned components, parts or materials for testing.
- Made adjustments to equipment or calibrated instruments to required tolerances.
- Learned new testing methods through continued education and research.
- Repaired malfunctions, reassembled items, and performed final tests.
- Produced official reports of findings to meet regulatory standards and assist senior leadership with improving operations.
- Noted changes during testing in project documentation.
- Cleaned and calibrated dial indicators, fixed gauges, or height gauges prior to tests.
- Checked software programs for usability, functionality, and design issues.
- Calibrated products to match design and operational specifications.
- Administered competency tests to determine engineers or operators are qualified to use equipment.
- Provided safety information to contractors, engineers, or test equipment operators.
Customer Service Representative
United Language
Burbank, CA
12.2016 - 01.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Updated system with order specifics and customer details, preferences, and billing information.
Education
College Diploma - Computer System Technician
UEI College
07.2017
High School Diploma -
Ternate Cavite High School
03.2012
Skills
- LINUX
- Create Local and Domain Users
- Workgroup and Domains
- Remote Desktop Control
- Hardware and Software
- Network Configuration
- Type 45 WPM
- Windows Sever 2008
- Windows Sever 2012
- PC Repair and Upgrades
- Windows XP
- Windows Vista
- Windows 7
- Windows 8
- Windows 9
- Windows 10
- Cable Installation
- Hubs
- Routers
- Microsoft Office 2010
- Microsoft Office 2013
- Word
- Excel
- PowerPoint
- Outlook
- Trouble Shooting and Configuration
- Equipment Operation
- Warehouse Operations
- Data Entry
- Customer Service
- Analytical Thinking
Timeline
OPERATOR
UPS HealthCare
06.2023 - Current
Warehouse Worker
Supply House
10.2022 - 03.2023
Testing Technician
Dickson Testing Company, Inc.
02.2018 - 09.2022
Customer Service Representative
United Language
12.2016 - 01.2019
College Diploma - Computer System Technician
UEI College
High School Diploma -
Ternate Cavite High School