Arnold Kelly
Jacksonville,FL
Summary
Efficient and productive Certified Medical Administrative Assistant Looking to obtain a role as a medical assistant in which I can apply my educational background and time management skills to provide quality assistance to both physicians and patients.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front and Back Office Medical Assistant
Doc Tony Northside Clinic
Cleveland, Ohio
04.2023 - 07.2023
- Cross-trained in front-office procedures to back up reception staff.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Triaged patients in-person and via telephone to help optimize clinical resources.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Transmitted paperwork between providers and insurance companies to facilitate billing.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Followed up with patients to reschedule missed appointments..
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Conducted patient intake interviews, recording and documenting relevant information.
Operations Manager
Truly Blessed Trucking Company
Cleveland, Ohio
06.2010 - 08.2021
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Oversaw team of 11 drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Collaborated with planner to schedule and implement backhaul processes to meet third-party backhaul goals.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
- Set appointments with salespeople and potential customers.
- Answered phone calls and answered questions from potential customers.
- Scheduled and confirmed appointments and meetings for senior management team.
- Acted as first point of contact and set appointments for prospective clients.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
- Screened potential customers to determine interest and requirements for products and services of company.
Education
Generations USA
Jakconsville, Florida04.2023
Skills
- Continuous Quality Improvement (CQI)
- Medical Terminology
- Patient Information Maintenance
- Insurance Authorizations
- Patient Health Information Access
- Muscle Performance
- Patient Flow
- Patient Referral
- Reviewing Medical Histories
- Patient Interviews
- Billing and Collections
- Scheduling Tests and Procedures
- Adaptable and Flexible
Certification
NHA CMAA - Certified Medical Administration Assistant
Timeline
Front and Back Office Medical Assistant
Doc Tony Northside Clinic
04.2023 - 07.2023
Operations Manager
Truly Blessed Trucking Company
06.2010 - 08.2021
Generations USA